How can you manage conflicts with SaaS partners within your development framework?

1 Define your scope

The first step to avoid conflicts with SaaS partners is to define the scope of your collaboration. This means specifying what features, functionalities, and integrations you want to deliver, how they will benefit both parties, and what resources and timelines you need. You should also clarify the roles and responsibilities of each partner, the communication channels and frequency, and the feedback and approval processes. Having a clear scope will help you set realistic expectations, avoid scope creep, and minimize misunderstandings.

2 Choose your tools

The next step to manage conflicts with SaaS partners is to choose the tools that will support your development framework. These include the platforms, languages, frameworks, and libraries that you will use to build, test, and deploy your SaaS solution. You should also consider the tools that will enable you to collaborate, share, and document your code, such as version control systems, code repositories, code review tools, and documentation tools. Choosing the right tools will help you ensure compatibility, quality, and security of your code, as well as facilitate collaboration and transparency.

3 Establish your standards

The third step to manage conflicts with SaaS partners is to establish the standards that will guide your development process. These include the coding conventions, style guides, best practices, and testing methods that you will follow to ensure consistency, readability, and maintainability of your code. You should also define the performance, reliability, and usability criteria that your SaaS solution should meet, as well as the metrics and indicators that you will use to measure them. Establishing your standards will help you ensure quality, efficiency, and accountability of your code, as well as align your expectations and goals.

5 Review your results

The fifth step to manage conflicts with SaaS partners is to review the results of your development process. This means evaluating the outcomes, impacts, and feedback of your SaaS solution, both from your own perspective and from your partners' perspective. You should also compare the results with the initial scope, goals, and standards that you defined, and identify the strengths, weaknesses, opportunities, and threats of your collaboration. Reviewing your results will help you ensure satisfaction, value, and learning from your SaaS partnership, as well as identify areas for improvement and future collaboration.

6 Celebrate your success

The final step to manage conflicts with SaaS partners is to celebrate your success. This means acknowledging and appreciating the efforts, contributions, and achievements of both parties, and celebrating the milestones, deliverables, and benefits of your SaaS solution. You should also express your gratitude, feedback, and recommendations to your partners, and explore the possibilities of continuing or expanding your partnership. Celebrating your success will help you ensure recognition, motivation, and loyalty from your SaaS partners, as well as strengthen your relationship and reputation.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?