Here's how you can overcome common challenges in conflict resolution.

👂 Full Attention: Give the speaker your full attention without interrupting. Show that you are listening through nods and affirmative responses. 💬 Reflect and Clarify: Paraphrase what the other person has said to ensure you understand their perspective correctly. Ask clarifying questions if needed. 📌 Example: In a disagreement over project deadlines, listen to your colleague’s concerns about workload and priorities before responding with your perspective.

Em minhas experiências no mundo corporativo entendi que "ouvir é essencial, mas compreender o que se falou é fundamental." Havendo muito entrega em desacordo com o que se era pedido, desde um relatório a uma alteração em um simples pedido me acendeu um alerta no tamanho da falha de comunicação que havia na minha equipe. Decidimos em conjunto estabelecer uma "comunicação eficaz" e seguimos a tarefa - Fala/Repete - Sempre que era solicitado uma tarefa, quem a recebeu, repetia ao solicitante o que ela como ouvinte havia entendido, antes de executar a tarefa proposta. Conseguimos corrigir 90% dos erros que vinham acontecendo nas entregas. Ouvir e compreender é um sucesso para todos.

Active listening is crucial for conflict resolution as it fosters mutual understanding and respect. By genuinely focusing on the speaker and validating their feelings, you create a safe space for open dialogue. This technique helps identify underlying issues and promotes collaborative problem-solving. Employing active listening can reduce misunderstandings and build trust, paving the way for more effective and lasting resolutions. Additionally, it enhances emotional intelligence by encouraging empathy and emotional regulation, essential skills for navigating conflicts constructively.

𝐔𝐧𝐝𝐢𝐯𝐢𝐝𝐞𝐝 𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Give the speaker your full attention, avoiding distractions and showing genuine interest in their perspective. 𝐑𝐞𝐟𝐥𝐞𝐜𝐭 𝐚𝐧𝐝 𝐂𝐥𝐚𝐫𝐢𝐟𝐲: Paraphrase what the speaker has said to ensure understanding and ask clarifying questions to gather more details. 𝐍𝐨𝐧-𝐕𝐞𝐫𝐛𝐚𝐥 𝐂𝐮𝐞𝐬: Use positive body language, such as nodding and maintaining eye contact, to show that you are engaged and value their input.

Listen carefully to what's being said. Don't interrupt; let them finish talking. If needed, take note of your points and try to understand the context. Are there any underlying issues or difficulties? This will help you understand the reasons for the conflict in the very first place.

Never respond while feeling upset or angry during work or in other situations. Doing so can negatively impact your performance and actions which will lead to feelings of guilt afterwards. Instead, take a deep breath and calm your mind when emotions are intense.

🧘 Emotional Regulation: Manage your emotions and stay composed. Take deep breaths and pause if you feel yourself getting agitated. 🌟 Maintain Respect: Keep the discussion respectful, avoiding blame or aggressive language. Aim to de-escalate rather than intensify the conflict. 📌 Example: During a heated discussion, if you feel tension rising, suggest a short break to allow everyone to cool down before continuing.

Don't go off or use bad language in a professional setting. Take a few minutes to let things sink in after a conflict, and hold off on reacting for at least ten minutes. This will help you control the urge to react emotionally. The key thing to remember when resolving a conflict is to avoid making it any worse than it already is.

Ser consciente de que todo lo que otro dice es su percepción de la realidad y de su experiencia, puedes elegir que tomar y que no.

💬 Use “I” Statements: Express your feelings and needs using “I” statements to avoid sounding accusatory. For example, “I feel frustrated when…” instead of “You always…”. 🎯 Be Honest: Be honest about your emotions without being confrontational. Transparency can lead to a more open and productive dialogue. 📌 Example: Say, “I feel concerned about the project timeline because I want to ensure we deliver quality work” instead of blaming team members for delays.

Honest emotional expression is key to resolving conflicts effectively. By using "I" statements, you communicate your feelings without assigning blame, which can defuse defensiveness and foster open dialogue. This approach helps clarify your perspective, making it easier for the other person to understand your concerns. Coupled with emotional intelligence, it ensures that you convey your message thoughtfully, considering the emotional impact on others. This balance promotes a respectful exchange, reduces the risk of escalation, and builds a foundation of trust and mutual respect, essential for constructive conflict resolution.

𝐔𝐬𝐞 "𝐈" 𝐒𝐭𝐚𝐭𝐞𝐦𝐞𝐧𝐭𝐬: Communicate your feelings using "I" statements to express emotions without blaming or criticising others, e.g., "I feel upset when..." 𝐒𝐭𝐚𝐲 𝐂𝐚𝐥𝐦 𝐚𝐧𝐝 𝐑𝐞𝐬𝐩𝐞𝐜𝐭𝐟𝐮𝐥: Maintain a calm and respectful tone to foster a constructive dialogue, even when discussing difficult emotions. 𝐁𝐞 𝐇𝐨𝐧𝐞𝐬𝐭 𝐚𝐧𝐝 𝐒𝐩𝐞𝐜𝐢𝐟𝐢𝐜: Clearly articulate your emotions and the specific behaviours or situations that triggered them, helping others understand your perspective.

expresar lo que sentimos frente a una acción nos permite abrir el diálogo y entrega al otro tu percepción de la experiencia, ya que no todos sentimos lo mismo frente a un hecho.

🤔 Empathy: Try to understand the other person’s perspective and feelings. Show empathy and acknowledge their viewpoint. 💡 Ask Open-Ended Questions: Encourage the other person to share more by asking open-ended questions that invite discussion. 📌 Example: Ask, “Can you help me understand your main concerns about this issue?” to show you are interested in their perspective.

I’ve found that overcoming conflict challenges involves really listening to the other person, staying calm, and focusing on what we both want. Using "I" statements helps, as does looking for common ground and finding solutions together. Staying respectful and patient is key to reaching a win-win outcome.

Emotional intelligence is key here. Empathy—putting yourself in their shoes and recognizing their emotions—can bridge gaps and build stronger connections. Leaders need to have strong awareness of what is happening around them. To be the best, one needs to focus on all areas, not just the noisy ones. By embracing this principle, leaders can navigate conflicts more effectively and create a culture of understanding and collaboration.

Mirar desde el lente de un otro es ponerse en su lugar entendiendo su contexto y su historia, que no es el nuestro. Indaga sobre su forma de ver las cosas y no permitas que tus juicios bloqueen el entendimiento.

🏞️ Identify Shared Goals: Focus on shared objectives and common interests. This can help shift the conversation from opposing positions to collaborative problem-solving. 🛤️ Build Consensus: Work towards finding solutions that are acceptable to all parties involved. 📌 Example: In a conflict over resource allocation, emphasize the common goal of project success and explore ways to meet everyone’s needs.

evalua donde si coincidimos o tenemos cercanía , desde ahí será más fácil la apertura al diálogo y al entendimiento mutuo, escucha también las razones que explican su mirada, para intentar encontrar puntos de encuentro

𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐒𝐡𝐚𝐫𝐞𝐝 𝐆𝐨𝐚𝐥𝐬: Focus on mutual objectives and interests that both parties can agree on, laying the foundation for collaboration. 𝐀𝐜𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐀𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭𝐬: Highlight and acknowledge areas of agreement, no matter how small, to build a sense of unity and progress. 𝐂𝐨𝐦𝐩𝐫𝐨𝐦𝐢𝐬𝐞 𝐚𝐧𝐝 𝐅𝐥𝐞𝐱𝐢𝐛𝐢𝐥𝐢𝐭𝐲: Be willing to make concessions and demonstrate flexibility, aiming for solutions that satisfy the core needs of all involved.

🛠️ Collaborative Problem-Solving: Involve all parties in brainstorming potential solutions. This encourages ownership and commitment to the agreed-upon resolution. 💡 Be Flexible: Be open to compromise and flexible in finding mutually beneficial solutions. 📌 Example: Suggest, “Let’s brainstorm some options to address this issue together” and consider all ideas before deciding on the best course of action.

🤔 Follow Up: After reaching a resolution, follow up to ensure the solution is working and address any lingering issues. 🌟 Continuous Improvement: Use conflicts as learning opportunities to improve future interactions and conflict resolution strategies. 📚 Training: Consider training in conflict resolution skills to enhance your ability to manage conflicts effectively. 📌 Example: After resolving a conflict, schedule a follow-up meeting to review progress and ensure the agreed solution is being implemented effectively.

Para além de encontrar um terreno comum é importante buscar um objetivo comum. O que vcs buscavam que gerou esse conflito? O objetivo maior, de ambos, no fundo não é o mesmo? Quer seja a entrega de um projeto, quer seja a sobrevivência na empresa. Saber que cada qual usa as armas que tem para, no fim, chegar no mesmo objetivo, faz os conflitos serem mais amenos, ou pelo menos, que tenhamos mais empatia com o outro.

A couple of areas not included in the article are: 𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐎𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐢𝐭𝐲: Keep the focus on the issue at hand rather than personal differences, ensuring discussions remain productive and solution-oriented. 𝐂𝐫𝐞𝐚𝐭𝐞 𝐚 𝐒𝐚𝐟𝐞 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Foster an atmosphere of trust and respect where all parties feel comfortable expressing their views without fear of judgement.