Here's how you can distinguish between confidence and arrogance in internal communications.

The tone of your message should be clear and respectful while delivering its message without any hindrances. We usually take assertiveness and rudeness for “being confident” but in reality it is just us massaging our ego.We usually take arrogance as a by-product of confidence. To reflect our confidence in our messages, we shall take care of the following points - 1. Avoid using absolute language (always,never) 2. Maintain the body language and choose your words wisely 3. Be expressive with your confidence and demonstrate it through your work and actions 4. Be a team player 5. Be kind and respectful to everyone with your messages regardless of their designation,gender ,age,etc

The difference between confidence and arrogance in communications and language can be small, but have a big impact. A confident tone can boost morale, be inspirational and create a positive mindset for your team. Arrogance is almost always transparent, and is seen for what it really is - a lack of honesty. Whether it's taking credit for others' successes, inflating actual results or demeaning others, people will see it for what it is, and that diminishes your credibility and reputation.

Confidence shows when someone is open to listen and to discuss with clarity. Confident people usually have experience, rely on data and evidence for their opinions, and are usually great at working in teams. On the other hand, arrogance is all about being competitive and self-centered. You can spot it when someone’s arguments are mostly about their own skills and achievements.

Promoting Psychological Safety: Psychological safety is crucial for effective team communication. Arrogance in tone can undermine psychological safety by discouraging contributions or ideas. Conversely, a tone that values input, encourages diversity of thought, and acknowledges contributions fosters an environment where employees feel safe to express themselves without fear of judgment or reprisal. While arrogance can pose challenges in company internal communication, the tone used by leaders and colleagues can significantly influence how these challenges are managed. By adopting a tone that values humility, respect, and inclusivity, organizations can mitigate the negative effects of arrogance, promote healthier communication dynamics.

- Confidence: Clear, respectful, and inclusive language. - Arrogance: Dismissive, boastful, and exclusive language. - Confidence: Acknowledges others' contributions and ideas. - Arrogance: Takes sole credit and disregards others' input. - Confidence: Open to feedback and willing to listen. Arrogance: Rejects feedback and dominates conversations. Focus on being respectful, inclusive, and open to maintain confident communication without crossing into arrogance.

Es ist wichtig, die eigene Körpersprache individuell und authentisch zu lassen, aber die Inkongruenz einzelner Elemente zum gesamten Auftritt und zu den Inhalten zu eliminieren. Z.B. wenn ihr das Publikum begrüßt, bewegt euch freundlich und mit offener Gestik auf die Menschen zu, wie richtige Gastgeber. Am besten lasst euch dazu individuell von einem Experten beraten.

Mirar a los ojos a quien nos esta escuchando, es una señal de respeto, de que realmente queres que esa persona fraternice con vos. Mirar a los ojos es mostrarnos abiertamente

Body language plays a major role as these non verbal cues tell us a lot about the attitude. Hands on your hips , barging in at any time without any polite excuse is also something to look out for. An open person, displays confidence by maintaining eye contact and understanding personal space.

Confident body language is open, engaging, and approachable. It includes maintaining good eye contact, smiling genuinely, and having a relaxed posture. Confident individuals often use open hand gestures, lean slightly forward during conversations, and mirror others' body language to show empathy and understanding. Arrogant body language, on the other hand, is closed, domineering, and often dismissive. It includes crossed arms, a puffed-up chest, and an overbearing stance. Arrogant individuals might interrupt others, invade personal space, and use exaggerated gestures to assert dominance, often accompanied by a condescending tone and lack of genuine eye contact.

He encontrado a lo largo de mi carrera profesional, que el lenguaje corporal es una guía de los pensamientos y sentimientos de la otra persona, donde te puede generar comodidad o incomodidad. El contacto a los ojos, una postura relajada , y sonriendo, hace que la otra persona pueda sentirse mas cómoda y poder entablar una conversación de valor.

I believe that listening carefully is important and the main pillar of a proper communication process. When someone is speaking, listen to understand , rather than formulate an answer in your mind. Arrogant people rarely listen and rarely leave you time to complete what you have to say. A confident person on the other hand listens and gives time to others to add their views.

Escuchar con atención sirve para luego saber como abordar y decodificar las necesidades de quien nos esta entrevistando y nos sirve también para evaluar si es lo que estamos buscando o no

Esse ponto é de extrema importância, pois durante muito tempo foi considerado positivo ser chamado ou se auto-intitular como pragmático. A imagem de alguém pragmático remete a uma pessoa prática, objetiva e focada em resultados. No entanto, à medida que aprofundamos nossa compreensão sobre comportamentos no ambiente profissional, percebemos que muitas atitudes anteriormente rotuladas como pragmáticas são, na verdade, expressões de arrogância e, em alguns casos, até mesmo de assédio.

Según mi experiencia, la escucha activa, es una de las herramientas valiosas dentro de un líder. Escuchar demuestra respeto, escuchar demuestra interés por el otro, demuestra empatía, tiempo dedicado y valoración por su persona, escuchar a un colaborador o alguien de tu empresa, puede generar una nueva visión, una nueva estrategia, o simplemente responder ante la inquietud de la persona para su tranquilidad y continuidad en la empresa.

Vale a pena incluir sobre a atenção plena que faz parte da escuta ativa de forma genuína e contribui diretamente com a empatia e confiança.

I think openness to feedback is the most important point in this article. All others are important, but I strongly believe sincerity is easily discerned and as long as you're genuinely receptive of feedback, both positive and negative, people can work out the intention. As Comms professionals we can shape, reshape and overwork every word choice and there may still be misunderstandings. Unfortunate but it's true and realistic to recognise this. But the true test of a character and the spirit in which the organisation communicates with its employees is whether they're spoken TO or WITH. The latter (in this instance) includes listening to the response, and being open to how we can continue to build stronger & more robust Comms in future

O feedback é uma ferramenta poderosa que pode contribuir para o desenvolvimento profissional e pessoal. Trazê-lo de forma transparente, genuíno, diverso e incluso faz parte de uma liderança humanizada que busca o conhecimento de cada indivíduo adaptando-se seu estilo a cada realidade.

Se estamos abertos a ouvir feedbacks, precisamos entender que esse retorno por parte dos colaboradores nem sempre será agradável - e, analisando friamente, o objetivo de reunir feedbacks é justamente identificar problemas e erros de comunicação e de processos para que seja possível corrigi-los. Precisamos partir do princípio que uma crítica ou uma insatisfação não quer dizer que o colaborador esteja em rumo oposto. Muitas vezes é justamente por estar ao lado da empresa que traz esse alerta.

A cultura da empresa deve permitir que esse tipo de ação ocorra, ou haverá ruído. O feedback entre liderança e liderado é esperado, mas em outras linhas hierárquicas, precisa ser estimulado e ensinado. Muitas vezes, o feedback só ocorre quando há problemas, e dentro do ambiente corporativo, as estruturas de competitividade e sobrevivência podem não ser acolhedoras.

Para que a comunicação seja realmente eficaz, é essencial que as palavras estejam no tom certo e, sempre que possível, alinhadas à linguagem corporal. A harmonia entre o que é dito e como é dito pode fazer toda a diferença na maneira como a mensagem é recebida e interpretada. Um tom inadequado ou desconexo com a linguagem corporal pode gerar mal-entendidos e reduzir a clareza da comunicação.

True confidence is being vulnerable. In fact it’s openness, and a sense of being completely present when the ego is absent, and there is complete interconnectedness with the people and the environment.

True confidence is being convinced about own correctness but at the same time open to receive feedback .. it goes inward to "I" for further refinement and takes ownership of failure . It conveys a message " I can do it " and does not compare with third person Arrogance is outwards towards "You" as third person and puts a message that I am better than all of you and in terms of failures , always tries to spread the blame on others ..

In internal communications, distinguishing between confidence and arrogance hinges on several key indicators. Confidence is typically characterized by a calm assurance in one's abilities or ideas, expressed with humility and openness to feedback. It involves acknowledging one's strengths while respecting the perspectives and contributions of others. On the other hand, arrogance often manifests as an overbearing certainty toward differing viewpoints. It can be recognized through a lack of genuine engagement , a tendency to dominate discussions without listening, and an unwillingness to admit mistakes. Effective internal communicators exhibit confidence by inspiring trust and collaboration, whereas arrogance undermines teamwork and morale.