Your team is facing a dissatisfied new client mid-project. How will you address their concerns effectively?

Understanding a disappointed client is an art. It requires listening and discussing each point separately, which is a form of emotional intelligence (EI). Time planning to propose comprehensive corrective actions is crucial. It sends a positive message to the client that the barriers will be overcome.

Sabemos que la escucha activa es parte fundamental de la comunicación efectiva, para practicarla te dejo un ejercicio que te permitirá conocerte mejor y poder conseguir calidad en la comunicación. Cuando alguien te pregunta algo o quiere hablarte: - respira profundo - toma un minuto antes de responder, en este tiempo observate y detecta: - Estas planeando que responder? - Estas bloqueado o no quieres escuchar? - Estas queriendo defender tu punto de vista o tener razón? - Estas queriendo interrumpir, porque te importa mas hablar que escuchar? - Estas realmente escuchando lo que el otro quiere decir? Estas preguntas te harán mas consciente del modo en que escuchas y podras elegir como hacerlo.

When a new client's unhappy, listen actively: full attention, validate their feelings (no defensiveness!), and see things from their side. It shows respect and values their voice. Don't just hear, truly understand by asking clarifying questions. This pinpoints the problem and sets the stage to work together on a solution.

When a client is dissatisfied, we should see it as an opportunity to shine! We listen attentively, assess their needs, and ask the right questions to understand their concerns. Then, we: - Clarify any miscommunications - Adjust our approach to meet their expectations - Provide solutions, not excuses By being proactive and transparent, we can turn a potentially negative experience into a positive one. It's like turning a detour into a shortcut - we can get the project back on track and strengthen our relationship with the client!

Now this is the time to get to work. This is the time to get a list of all your clients needs. You want to be sure to get down everything and be as clear as possible. Make sure to check with your client and reconfirm that what you have with you tally before they had in mind. You do not want to have any more misunderstandings especially for future sake. Kindly note that this is the time to allow them express themselves and be as open and detailed as possible then after this step you can let them know which needs will be possible and which ones wont

Once you grasp their concerns, map out a clear action plan! Outline the steps to fix things with a realistic timeline. Be transparent: explain any limitations. A well-defined plan shows you value their needs and are dedicated to solutions.

Communicating with the client on project concerns that negatively affect project objectives must be organized, clear, and prioritized. Corrective actions and recovery plans should be discussed with the client to achieve the best outcomes. This process should be iterated to overcome bottlenecks and fulfill project deadlines

With a plan in place, it's time to roll up your sleeves! Revisions, extra resources, or a new approach - whatever's needed. Keep clients informed with regular updates; rebuild trust, show you're on it. Solid implementation proves you adapt and deliver.