What are the best ways to delegate tasks during business growth?
As a small business owner, you may have started out doing everything yourself. But as your business grows, you need to delegate some tasks to others to free up your time and focus on your core competencies. Delegating effectively can help you increase productivity, improve quality, and motivate your team. Here are some of the best ways to delegate tasks during business growth.
The first step is to decide what tasks you can and should delegate. A useful tool for this is the Eisenhower matrix, which helps you prioritize tasks based on their urgency and importance. Tasks that are urgent and important should be done by you or someone with high authority and skill. Tasks that are important but not urgent can be delegated to someone who can handle them well. Tasks that are urgent but not important can be outsourced or automated. Tasks that are neither urgent nor important can be eliminated or minimized.
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Always work toward selling and retention of clients. If you can, outsource functions with reputable firms, so you are focusing on your core business. Do a value chain analysis and determine what can be outsourced.
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Delegate as much work as possible! Especially if the employees you are delegating to cost the business less than if you do it yourself. But I will say, having the right people on board to delegate to is essential.
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Effective delegating really comes down to having proper SOPs in place that can be easily referenced after training is complete. Without a process, staff are left to figure things out for themselves and mistakes are made. Follow up is another obvious key element.
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Delegation is an art overlooked by many small businesses. It is imperative for any growing business and to choose not to delegate can cause the company to fail or become stagnate. Effective delegating is when you give tasks to employees that you know are trained and well equipped to complete the assignment. www.TheSpruillAgency.com
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Regardless of the stage of your business... you should ALWAYS be looking to delegate the tasks that you personally don't excel at. Of course - this can take time - so start with tasks that can easily be done by anyone whom is trainable. Thanks to technology like Loom (screen recording) or Scribe (visual guide creator), there are now no excuses not to delegate! Even tasks that are urgent and important can be done by people with less authority as long as there is some form of checking in place. You really don't have ANY excuses not to delegate most of of what you are currently doing!
The next step is to select the best person for the task. You should consider their skills, experience, availability, and interest in the task. You should also match the task to their strengths and development goals. For example, if you want to delegate a marketing task, you should look for someone who has creativity, communication, and analytical skills. If you want to delegate a customer service task, you should look for someone who has empathy, patience, and problem-solving skills.
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Esta no debe ser tomada a la ligera, la selección del perfil donde delegados tareas debe ser el siguiente basado en mi experiencia, una persona con - Iniciativa de ejecución propia - Hambre por información y por el saber hacer - Ambición positiva por el crecimiento no solo interno en la empresa sino como profesional - Actitud positiva ante la asignación de tareas - Algunas cuestiones de carácter innato de acuerdo a la tarea o área donde delegemos. Al principio no nos será fácil delegar, es una aprendizaje no solo para aquella persona que le brindamos la responsabilidad sino para aquella que la otorga. El delegar no es desentenderse de la tarea, como le comento a mis gerentes siempre chequea que la tarea delegada haya sido efectuada.
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Once you clearly identify what needs to be delegated, you can then define roles, responsibilities, and expectations of those completing the delegated tasks. Ensure you provide access to necessary documented processes, resources, tools, and support, ensuring that the team is well-equipped to handle delegated tasks successfully.
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As a small business owner we tend to feel the need to do everything ourselves. This of course can lead to feelings of overwhelm and anxiety. There is never enough time in the day to get it all done, especially when you are building your business. Your best asset is finding people you can trust and keep them in your circle. As a creative, anything with numbers is a daunting task. Finding someone to take on that aspect of my business releases stress and gives me more time to do what I love-be creative.
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You truly have to understand your team’s own capabilities and limitations. You may have the following type of people on any given team: - Analytical thinker and data driven - Negotiator and diplomatic minded - Goal and objectives driven All of these three team members need to be placed in their right areas of skills and passion. When you need to do data analysis, simple handed over to the guy who does it best. However, when you have to meet an important client, you give it to your negotiator. And, internally you need a project manager so the goal oriented individual will keep the team in check.
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When choosing the right person, in addition to the person's skill, interest, and experience, you have to consider the team's capacity. Find out who is overwhelmed and who has room to take on more responsibility. If the overwhelmed person is the one with the perceived skill, it would be a disservice to give that person additional work, rather than find another employee who may have more capacity. You may just find that someone you perceived as not having the requisite skill and experience will rise to the new set of tasks and responsibilities, especially if they have the time available and capacity to learn.
The third step is to communicate the task clearly and effectively. You should explain the purpose, scope, expectations, and deadline of the task. You should also provide the necessary resources, tools, and support for the task. You should avoid micromanaging or overloading the person with too much information or instructions. Instead, you should encourage them to ask questions, give feedback, and share ideas. You should also set up regular check-ins and updates to monitor progress and address any issues.
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An effective way of communicating a task is say "Tell me what I just told you", having the person repeat back to you the task and instructions you just gave them. If they can repeat it back perfectly, then chances are the task will have been understood and performed properly.
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Communication is key to all matters professional and personal. Clear direction, clear expectations, and moving projects along in a timely manner matter.
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Siempre pero siempre en la tarea que delegemos debemos dar la guía indicada para que nuestro colaborador lo haga de manera efectiva. También debemos entender que no hay una sola manera de hacer las cosas, y si tenemos la confianza podemos brindarle rienda suelta a que aplique y utilice su propia capacidad resolutiva para llevar acabo la tarea. Es de vital importancia que la finalidad o objetivo a cumplir sea claro para lograr un circuito completo a la hora de delegar.
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Communication is the linchpin of effective task delegation. You must articulate the task processes, expectations, goals, and timelines clearly. Foster open channels for questions and feedback, ensuring a shared understanding. Regular check-ins and progress updates maintain transparency. A collaborative communication approach builds trust, aligns team members with the overall vision, and enhances the likelihood of successful task delegation.
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I love this one because when you do this correctly, the work is effective and efficient. How to do correctly? Get clear with yourself first on what tasks need to be done and what the outcome should be. Provide guidance and give them the room to get it done while consistently meeting to discuss updates and improvements. The goal for everyone should always be the result and clear communication helps to get there.
The fourth step is to delegate not only the task but also the authority and responsibility that come with it. You should empower the person to make decisions, solve problems, and take actions within the agreed parameters of the task. You should also hold them accountable for the results and outcomes of the task. You should avoid interfering, taking over, or undermining their work. Instead, you should trust them, support them, and appreciate them.
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Effective delegation requires systems. You need to document what you do and how you do it. Apps like Loom make this very easy. Be sure to explain “the why” in your videos. This is a key teaching tool.
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L. R. Hubbard’s administrative approach has been the most effective tool to running any profitable organization. I recently visited a museum in Hollywood, CA USA dedicated in his honor. There was a huge display of business after business, small and large, that took advantage of his technology and are now thriving businesses in any industry you could name. The challenge is to have more Black businesses playing at that level of that game.
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El delegar y tomar responsabilidades no es para cualquiera. Haciendo referencia al punto anterior, este colaborador el cual asumirá el cargo de realizar la tarea debe tener las herramientas para poder hacer. Por ejemplo si debe coordinar a un grupo de colaboradores, debemos brindarle el apoyo públicamente asignándole como cabeza del proyecto para que no solo esta persona se sienta apoyada y considerada, sino que el equipo con el que trabajará este al tanto de la dinámica planteada. Siempre hacer un corto o largo analisis, evaluación y resumen de como y el resultado de esta tarea delegada. Es importante que nuestro colaborador responsable sepa si su manera de llevar acabo la tarea fue efectiva con una felicitacion o si debe mejorar.
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During business growth, you need to embrace a mindset shift, viewing delegation as a strategic tool rather than a loss of control. Invest time in understanding team members' strengths, align tasks accordingly, communicate expectations clearly, and empower people take on the task as their own. Be receptive to adapting task processes based on recommendations from the task doer. This emphasizes a culture that values empowerment, collaboration, accountability, and mutual growth.
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From my experience with many instances of trial & error, I was able to pick up a few pointers as delegating was not my strong suit. There was no thriving with the "Little Red Hen" mentality. Delegating tasks that align with others strengths & development goals. This allows us time to pay attention to the high level responsibilities. -Identifying clearly the task to delegate is paramount -Choosing the right person for the task -Communicate clearly & provide context -Set clear guidelines, goals and deadlines -Ensure the right person is trained & has the needed resources -Monitor progress & offer feedback, encouragement & constructive criticism -Encourage decision making skills -Establish accountability & always follow-up
The final step is to provide constructive feedback and recognition for the task. You should review the work and evaluate the performance of the person. You should give praise for what they did well and suggestions for improvement for what they can do better. You should also acknowledge their efforts and contributions and reward them accordingly. You should also learn from the experience and identify any areas for improvement in your delegation process.
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Todos los puntos se conectan y este es tan o más importante que todos los anteriores. La retroalimentación dará una perspectiva al colaborador de cómo está ejecutando la tarea. Y a futuro corto o largo, hará que se conozcan más mutuamente, haciendo las delegaciones cada vez más fluidas y efectivas. Siempre debe existir el recocimiento o recompensa, por que sino es probable que el colaborador se desmotive ante estas asignaciones sintiendo que su labor es menoro no representa una importantancia para la organización. Si nos queremos ganar un gran colaborador en quien confiar, delegar y que sea nuestro soporte, debemos humanizar al máximo exponente el vínculo, sin abandonar el tono y tesitura profesional.
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When feedback and recognition are woven into the fabric of task delegation, there is a high impact on team dynamics and performance. Team members feel valued, acknowledged, and motivated to contribute their best efforts. Constructive feedback serves as a compass for improvement, empowering individuals to refine their skills and approaches. Recognition, on the other hand, fuels a positive atmosphere that transcends beyond individual achievements. It cultivates a collaborative spirit, where team members celebrate each other's successes, fostering a collective sense of pride. This positive team dynamic is a catalyst for improved performance, innovation, and a shared commitment to achieving organizational goals.
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As Coach Beard said on "Ted Lasso", "All people are different people." Not everyone is motivated by the same things or in the same way. Find out what each member of your team considers recognition, otherwise your attempt to recognize the person may go unnoticed or unappreciated. Is the person motivated by public praise? Or, do they prefer a little trinket or physical reward? Do they feel valued if they receive a bonus? All of that being said, if you are asking a team member to take on additional responsibilities and workload that is outside the initial scope of their employment, you should consider additional compensation for that extra effort and work. Resist falling prey to the "do good and get punished with extra work" punishment.
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Carnegie years ago via my father said that a “pat on the back” means more than a raise. This is so important, people respond well to praise for a job well done.
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Delegation is the key for growth! Always delegate the tasks that are not personal, because your time must only be spent where only you can be.
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Have a good resource for writing down your processes and procedures for everyone to be able to view and follow. Detail notes and lists are best for people to follow and others be able to step in when someone is out of the office. Make sure cross training is key for your employee to work in the best cohesive office.
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