Here's how you can transition from a concierge role to a hotel general manager position.

In certain types of Hotels; Concierge and General Manager are both equally important Hotel Positions, but they are different for a range of reasons. To be a successful Concierge you need a series of Soft Skills and Problem Solving Skills, unlikely to be held by every Hotel General Manager. To be a successful Hotel General Manager you need a wide of General Management Skills; Planning, Leading, Organising, Accounting, Controlling and Communicating to name just a few. Perhaps Broaden your Skills is the wrong phrase to become a Hotel General Manager if you are currently a concierge. Commit towards it and set yourself up with a long-term plan of Training and Development. (Likewise if you want to become a Concierge and you are a G.M.)

el compromiso intrínseco con la empresa y con uno mismo genera interés en crecer intelectualmente y técnicamente, la suma de posturas adecuadas procedimientos óptimos y sinergia, son vitales en el día a día, mas aún, en trabajos repetitivos y hasta cansinos como hoteles y restaurantes, cada experiencia tiene que ser un desafio de superación y cada jornada una lucha para ser mejor que el día anterior.

Transitioning from a concierge role to a hotel general manager requires strategic steps. Gain a broad understanding of hotel operations by taking on diverse responsibilities and seeking cross-training opportunities. Enhance your leadership and management skills through formal education, such as hospitality management courses. Build strong relationships with colleagues and mentors to expand your network. Demonstrate your problem-solving abilities and initiative in current roles to showcase your potential for higher positions.

Being a concierge especially for those who like helping others in a customer service role. Although the schedule may have long hours, the chance to create memorable experiences for guests and residents can be satisfying. A concierge before who has taking extra courses in hospitality management can become a general manager because the position of a general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest concerns promptly, and constantly seeking ways to enhance the guest experience. This role involves overseeing all departments to ensure they work in harmony to deliver a memorable stay for guests which is all entails within the specification of a concierge officer.

Transitioning from concierge to hotel general manager takes excellent leadership skills. Reflecting on my experience, I understand the importance of demonstrating leadership qualities. This includes taking responsibility, effectively overseeing teams, and making informed choices to improve guest satisfaction and operational efficiency. By constantly showing a proactive approach, mentoring colleagues, and pushing performance enhancements, one can establish a firm foundation of trust and respect, opening the route for development to a general manager position.