Here's how you can showcase your technical support experience on your resume after a layoff.

1 Tailor Your Resume

When you're updating your resume after a layoff, tailor it to the technical support role you're aiming for. Highlight specific skills and experiences that align with the job description. If the job requires proficiency in a particular help desk software or knowledge of certain hardware, make sure these are prominent on your resume. Use action verbs to describe your responsibilities and achievements, and quantify your successes with metrics, like the number of tickets resolved or the percentage improvement in customer satisfaction scores.

2 Highlight Achievements

Your resume should not just list job duties; it should showcase your accomplishments. For technical support roles, this could include instances where you've significantly improved system efficiency or received commendation for customer service excellence. If you've led any projects, such as system upgrades or the rollout of new software, make sure these leadership experiences are front and center. Demonstrating how you've made a tangible impact in your previous roles can set you apart from other candidates.

3 Focus on Skills

In the skills section of your resume, include both technical and soft skills relevant to technical support. Technical skills might involve specific programming languages, systems administration, or familiarity with certain operating systems. Soft skills are equally important; emphasize your communication skills, patience, and ability to work under pressure. These are crucial in a support role where you'll be interacting with users and solving problems on the fly.

4 Address the Gap

If you have a noticeable employment gap due to the layoff, address it honestly but positively. Rather than trying to hide the gap, fill it with any relevant activities you undertook during that time. This could include freelance work, volunteering, attending workshops or conferences, or acquiring new certifications. This shows potential employers that you're proactive and committed to staying updated in your field even when not working full time.

5 Update Certifications

In the fast-paced world of technology, staying current with certifications can give you an edge. If you have certifications related to technical support, such as CompTIA A+ or Microsoft Certified IT Professional (MCITP), ensure they're updated and listed prominently on your resume. If your certifications have lapsed, consider renewing them or obtaining new ones that are in demand in the industry.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?