Here's how you can distinguish between a manager and a leader in the hospitality industry.
In the dynamic world of hospitality, the distinction between a manager and a leader is crucial for successful operations. Managers are often seen as the enforcers of rules and the keepers of structure, ensuring that every aspect of the hotel, restaurant, or event runs according to plan. Leaders, on the other hand, inspire and motivate, driving the hospitality industry forward with vision and innovation. Understanding the differences between these roles can empower you to better navigate your career and improve your establishment's performance.
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Adam ZembruskiHotels 100%. Partnering w/ Hospitality Mgt Co's, Employers, Owners, Investors - Programming Processes w EmPowered…
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Florian WoitheHotel Manager | H World International
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Virender Pratap Singh (aka VP)Client Operations Director @Hospiria | Operations and CX Leader | Hospitality Expert < MBA < Consultant < Entrepreneur
Managers in hospitality are characterized by their attention to detail, organizational skills, and ability to maintain order. They are the ones who ensure that operations run smoothly, budgets are adhered to, and staff schedules are organized. A manager's focus is often on the immediate needs of the business, dealing with day-to-day challenges and making sure that guests' expectations are met. They are essential in maintaining the high standards required in the hospitality industry.
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Florian Woithe
Hotel Manager | H World International
In the dynamic world of hospitality, managers play a pivotal role in ensuring exceptional guest experiences. Here are the essential traits: Empathy: Understanding guest needs and team dynamics is crucial. Adaptability: Quickly responding to challenges and changes. Strong Communication: Clear, effective communication with guests and staff. Leadership: Inspiring and guiding the team to achieve excellence. Attention to Detail: Ensuring every aspect of the guest experience is flawless. Problem-Solving Skills: Addressing issues promptly and efficiently. Great managers create memorable experiences and foster a positive work environment.
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Virender Pratap Singh (aka VP)
Client Operations Director @Hospiria | Operations and CX Leader | Hospitality Expert < MBA < Consultant < Entrepreneur
Manager: - They're all about making sure things run smoothly. - They focus on getting tasks done meticulously and on time. - Managers keep an eye on operations and resources to keep everything ticking over. - They're good at sticking to the rules and maintaining stability. Leader: - Leaders are the ones who inspire the team towards big goals. - They're always thinking ahead and coming up with new ideas to improve things. - Leaders care about developing their team, helping them grow and learn. - Most importantly, they create a vibe where everyone is focused on making guests happy. In a nutshell, managers keep things organised and running smoothly, while leaders focus on inspiring the team and innovating to create great experiences.
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Christian Daens
General Manager at Ibis of Santa Cruz de la sierra
As a central axis, being with people and betting on continuous development. -Be transparent in decisions. -Involve everyone in the objectives. -Active listening. -Manage emotions. Being a leader is how you are seen, not what you believe about yourself. Focus on results without neglecting genuine details for others.
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Harry Emmanuel Alvarez
Founder | Offbeat Travel & Inbound Travel | Locally Operated Destination Management Company | Sustainable travel | Diversity, Equity and Inclusion
A manager in hospitality must learn how to balance the customer service needs of clients and the needs of their team. While the phrase says "the customer is always right", we can't allow that to lead to our team being mis-treated by guest. A good manager must pay attention to the details and train their team effectively on the day to day of operations. Training must be continuous, with opportunities for professional development and growth. The team must be kept motivated through the creation of a culture of service. When an issue comes up with a guest, the manager helps the guest while maintaining the integrity of their team member. In this scenario the staff feel valued, and are more likely to learn from the scenario.
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Simone Puorto
NEW BOOK OUT NOW! bit.ly/watglitch ~ Cryptoterrestrial 👽. Published Author. Keynote Speaker. MBA lecturer. Founder @ Rebyū and Travel Singularity. Advisor @ RobosizeME, Sleap.io, GAIN, BWG, Vision NFT, and KIRE
In hospitality, a manager oversees operations, enforces policies, and ensures tasks are completed efficiently. A leader, however, inspires and motivates the team, fosters a positive work culture, and drives innovation. Managers focus on processes and problem-solving, while leaders emphasize vision, personal development, and employee engagement. Effective leaders are proactive and approachable, encouraging collaboration and growth within their team.
Leaders in hospitality bring a different set of attributes to the table. They are visionaries who look beyond the daily grind to see the bigger picture. A leader inspires their team to strive for excellence, fosters a culture of innovation, and encourages personal growth among staff members. They are not just focused on what needs to be done but how it can be done better, often leading by example and earning the respect of their colleagues.
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Harry Emmanuel Alvarez
Founder | Offbeat Travel & Inbound Travel | Locally Operated Destination Management Company | Sustainable travel | Diversity, Equity and Inclusion
A leader creates a mission for the team; a north star to follow. That mission mush encompass the daily reality of the operation. A leader then recruits / hires / trains / motivates a team of managers who represent that mission and keep the team on the path to it. The leader must live up to that mission in their day to day, and team member need to feel proud of their leader. A leader becomes a thought leader on the issues affecting the company, and thus motivates their team.
When it comes to decision-making, managers typically rely on policies and procedures to guide their actions. They are adept at problem-solving within the framework of established guidelines and are often risk-averse. Leaders, however, are more inclined to take calculated risks and consider unconventional solutions. Their decisions are driven by long-term strategic goals rather than immediate practicalities, which can lead to groundbreaking changes within the hospitality industry.
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Menia Voevoda, MBA
Transforming hospitality visions into thriving realities | Hotel Strategist, Founder & Mentor
Managers focus on day-to-day operations and short-term goals, making structured decisions based on established protocols to ensure smooth running and compliance. They tend to be risk-averse, prioritizing consistency and efficiency. In contrast, leaders adopt a strategic focus with a long-term vision. They make flexible decisions that consider various perspectives and potential outcomes, aiming to drive innovation and growth. Leaders are more willing to take calculated risks to adapt to market trends and advance the organization’s objectives.
Communication is another area where managers and leaders differ. Managers tend to communicate in a direct, clear manner, focusing on tasks and responsibilities. They are good at instructing staff on what needs to be done and how to do it. Leaders, conversely, communicate in a way that inspires and engages their team. They share their vision and passion, creating an environment where ideas can flourish and staff feel valued for their contributions.
In team dynamics, managers excel at organizing teams, delegating tasks, and monitoring performance. Their approach is often systematic, ensuring that each team member knows their role and responsibilities. Leaders, on the other hand, prioritize building team spirit and unity. They encourage collaboration and creativity among their staff, recognizing that a motivated team is more likely to provide exceptional service and contribute to a positive guest experience.
Finally, the influence and impact of managers and leaders can be felt throughout the hospitality industry. Managers ensure stability and consistency, which are key to customer satisfaction and operational success. Leaders, however, are the catalysts for growth and transformation. They shape the culture of their organizations and have a lasting impact on the industry by pushing boundaries and setting new standards of excellence.
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Adam Zembruski
Hotels 100%. Partnering w/ Hospitality Mgt Co's, Employers, Owners, Investors - Programming Processes w EmPowered People. Committed to Advancing Hotel Life.
This is always a hot topic, one of my favorites. To distinguish yourself as a hotel or property manager or leader, you must practice a lot, then excel at both roles, know when to switch hats! Initially, focus on managing—walk through every nook and cranny of the hotel, setting clear expectations for the new Chief Engineer and aligning them with the hotel owner's standards. As the Chief begins to manage independently, shift to leadership, reinforce the positive behaviors and decisions you want to repeat. Follow up, review progress, providing guidance, support. When crisis arises or during projects like renovations, revert to active management to ensure processes are handled effectively. Rinse and repeat, and keep your eyes on your prize!
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