You're managing a project with delays. How can you keep stakeholders informed without harming relationships?
When you're at the helm of a project, delays can be a tough pill to swallow. Not only do they affect your team's workflow, but they also have the potential to strain the trust you've built with your stakeholders. It's your responsibility to navigate these choppy waters with transparency and tact. By keeping stakeholders in the loop, addressing concerns proactively, and maintaining a positive outlook, you can manage delays without damaging relationships.
Open communication is the cornerstone of trust. When delays occur, it's critical to notify stakeholders as soon as possible. Provide them with a clear explanation of the issue, the steps you're taking to address it, and the expected impact on the project timeline. Remember, honesty is key; sugarcoating the situation may lead to further distrust. Your goal is to ensure stakeholders feel informed and involved, reinforcing their confidence in your ability to manage the project effectively.
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Muito se fala da importância da comunicação no dia a dia do gerente de projetos, porém poucas vezes se fala de "como" ou "o que" essa comunicação deve abordar. Comunicar não se trata de enviar um e-mail e terceirizar um problema, comunicar se trata de levar a toda parte interessada todas as informações pertinentes aquele momento, incluindo o problema encontrado com a maior transparência possível, a causa (se já souber), ação de remediação, impacto esperado e ação corretiva. É esperado que um profissional sênior tenha esse mindset e ajude na identificação do problema e na proposta de solução.
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o keep stakeholders informed about project delays without damaging relationships, it is essential to be transparent and honest. Explain the causes of the delays and the corrective actions being taken. Provide an updated schedule with new goals and deadlines. Show empathy by recognizing the impact of the delays and being available to answer questions and discuss alternatives. Maintaining continuous and open communication is crucial to ensure stakeholders feel included and respected.
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Delays happen, but trust doesn't have to suffer. Open communication is key. Promptly notify stakeholders of the issue, explain it clearly, and outline steps taken and timeline impact. Honesty is crucial - don't sugarcoat it. This keeps them informed and involved, building confidence in your ability to navigate the situation.
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Open communication is essential for building trust. When there are delays, it's important to inform stakeholders right away. Explain the issue clearly, outline the steps you're taking to resolve it, and let them know how it will affect the project timeline. Honesty is crucial; sugarcoating the situation can lead to more distrust. You aim to keep stakeholders informed and involved, and they are confident in your ability to manage the project effectively.
Once you've communicated the delay, work on adjusting the project timeline. This means re-evaluating your project plan and identifying which deadlines are flexible and which are not. Engage with your team to develop a realistic revised schedule, and then share this with stakeholders. It's important to set new expectations and ensure that everyone is aligned on the updated milestones. A clear path forward can help mitigate frustration and keep everyone focused on the end goal.
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Communicate the delay clearly, then adjust your project timeline. Review your plan, pinpoint flexible deadlines, and work with your team to craft a realistic revised schedule. Share this with stakeholders to set new expectations and keep everyone on the same page. A transparent approach minimizes frustration and ensures everyone's focused on achieving the ultimate goal. mostly plans are not on time as expected and planned even #agile.
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Um cronograma bem elaborado feito com ferramentas de mercado atuais é capaz de recalcular a rota do projeto de forma fácil. Para isso é necessário que as atividades estejam bem detalhadas e que os recursos necessários para cada tarefa estejam bem estimados. Pode ocorrer de, durante o replanejamento, aparecerem novas restrições como por exemplo falta de especialistas disponíveis para alocar naquele novo período do projeto, para isso torna-se novamente importante a comunicação e também a capacidade de negociação do Gerente de Projetos.
When presenting delays, accompany the bad news with potential solutions. This proactive approach shows stakeholders that you're not only aware of the problems but are actively working to resolve them. Discuss alternative strategies and contingency plans, and solicit feedback from stakeholders on these approaches. Their involvement in problem-solving can strengthen their commitment to the project and foster a collaborative environment.
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When facing delays, be proactive. Acknowledge the issue and present potential solutions alongside contingency plans. This shows you're on top of things. Discuss alternative strategies and involve stakeholders in the decision-making process. Their input fosters collaboration and strengthens overall project commitment.
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Não se esquecer que em meio a crise podem surgir oportunidades. No momento em que estiver replanejando o projeto, buscando novas soluções, tente também encontrar oportunidades de melhoria. As vezes, não raro, é possível identificar alguma e quando isso ocorrer um atraso no projeto poderá ser visto até como uma situação positiva.
Your attitude can greatly influence how stakeholders perceive project setbacks. Stay positive and emphasize the progress that has been made rather than dwelling on the negatives. Positivity is contagious; it encourages stakeholders to adopt a similar mindset. Emphasize the big picture and the value the project will deliver upon completion. This can help maintain morale and keep stakeholders engaged and supportive.
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It's not always easy to stay positive in the face of adversity, but making the effort to keep yourself (and therefore your team) positive is well worth it. What I find really helps is to remind everyone of the reason we set out on this journey. Repetition is an important force, and since the original message is familiar to people, it helps to recreate the needed determination to get to success.
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Quando mais positivo for o pensamento maior a chance de sucesso. Quanto mais "copos meio cheios" forem observados no projeto (e na vida), menos copos "meio vazios" serão encontrados. O próprio PMI diz que existem situações em que nada é possível fazer ( o famoso be happy). Então quando se deparar com um momento desses, respire, análise o todo, entenda a lição aprendida e mantenha o foco no próximo passo sem perder o entusiasmo e a energia.... e be happy :-)
Consistent updates are vital to keep stakeholders in the loop. Establish a regular communication cadence, such as weekly status reports or bi-weekly calls, to discuss progress and any new developments. This not only keeps stakeholders informed but also provides a forum for them to voice concerns or ask questions. Regular touchpoints help build a rhythm of communication and trust, ensuring that stakeholders feel connected to the project's journey.
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Communication management plan is critical. Keep Stakeholders Engaged: Communicate Regularly Regular communication is key to successful project management. Weekly status reports or bi-weekly calls are ideal to update stakeholders on progress and new developments. This not only keeps them informed but also allows them to raise concerns or ask questions. By establishing a communication rhythm, you build trust and ensure stakeholders feel connected to the project's journey.
Finally, don't underestimate the power of a personal touch. Tailor your communication to the preferences of different stakeholders. Some may prefer detailed reports, while others might appreciate quick bullet-point updates. Whenever possible, have direct conversations with key stakeholders to discuss the delay's implications on their interests. Personalized communication demonstrates your commitment to their satisfaction and can go a long way in preserving strong relationships.
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Além das práticas mencionadas, considere realizar revisões pós-projeto para identificar as causas dos atrasos e implementar melhorias para projetos futuros. Aprender com as experiências passadas ajuda a construir um histórico de gestão eficaz e a fortalecer os relacionamentos com as partes interessadas.
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