You're managing multiple international suppliers. How do you ensure quality consistency across the board?

Establecer expectativas claras: Define claramente tus expectativas de calidad y asegúrate de que tus proveedores las entiendan. Esto podría incluir especificaciones detalladas del producto, criterios de rendimiento, plazos de entrega, etc. Contratos de nivel de servicio (SLA): Los SLA pueden ser una herramienta efectiva para garantizar la calidad. Estos contratos definen los niveles de servicio que esperas de tus proveedores y establecen las consecuencias si no cumplen con estos niveles. Auditorías de calidad: Realiza auditorías de calidad regulares para verificar que tus proveedores están cumpliendo con tus estándares de calidad. Esto podría incluir visitas al sitio, inspecciones de productos o revisiones de procesos.

Consistent and unambiguous quality control standards must be established that define and communicate the criteria suppliers must meet in order to provide acceptable materials, products, and services. These standards should clearly delineate the specifications materials must meet, the correct and incorrect ways to manufacture, and the ways to implement effective quality control processes throughout the supplier network. It is the quality specifications, the actual process of manufacturing, and the use of effective quality control measures that will help ensure that international suppliers provide acceptable products and services consistently.

In my experience the quality consistency ensures by: Set standards and determine the criteria for accept or reject the product, Suppliers' qualification and evaluation, conduct regular supplier's audit, and build strong relations with suppliers this help working closely with them, help identify areas for improvement and support them in their efforts to meet our quality standards.

It's one of the ISO requirements in the 0.2 QM principles, which asking for: relationship management + evidence-based decision making, which totally asked for the engagement of the specialist and suppliers. like this you will ensure the best Quality as you depend into the specialist to train your team, to give you advises and to worth your mind into the correct methodologies.

1. Evaluación Rigurosa de Proveedores. 2. Establecimiento de Especificaciones Claras. 3. Auditorías y Visitas In Situ. 4. Establecimiento de Acuerdos y Contratos Claros. 5. Monitoreo Continuo de Desempeño. 6. Capacitación y Transferencia de Conocimientos. 7. Feedback y Comunicación Abierta.

Build solid bonds with your suppliers. Establish clear, open lines of communication and interact with them regularly in order to establish trust and a good rapport so you can iron out quality issues together. If at all possible, visit their operations or arrange for virtual tours. That way, you can see exactly what they do. When you have a problem, face it head-on. When you have a commitment, fulfill it. And enjoy the many cobenefits of a robust supplier relationship, such as being able to ask and obtain (!) substantial price reductions.

Totalmente de acuerdo, es importante estar en contacto con los proveedores y mantener una buena relación. Detectar posibles problemas y la manera de solucionarlos.

Uma relação aberta permite a visibilidade dos riscos a serem gerenciados nas cadeias produtivas de seus fornecedores que, se não forem mapeados adequadamente, poderão afetar o seu negócio.

Defect management should be done. Based on the results, we should hold discussions with our suppliers and strive to improve the quality of both companies.

Normally, we labeled our vendors "Trusted vendors " after passing through various assessments and supplies history that they built in the company. Having certified vendors list may help!

Keep a close eye on the suppliers. Make sure they fulfill the quality standards you have. Set up a strong system for day-to-day evaluation. Do lots of auditing. Inspect what was supposed to be inspected on schedule. Inspect a few things that weren't supposed to be inspected, just to throw the supplier off guard. Tell the suppliers, "Hey, we're watching. We got our eye on you!" And the performance reviews, those are where you can really help, because mostly, suppliers just want to do a good job, and they're not sure what that means in your terms. So, after all this monitoring and inspecting, if you see them going deviant, warn them first. If they don't straighten up, stop using them.

It is helpful to monitor suppliers' performances regularly. Suppliers should be graded based on their performances. Performance monitoring should use indicators such as the following: - quality which considers issues like product breakdowns, field disruptions, deviations, concessions and so forth; - on time deliveries with delayed deliveries being considered, - responsiveness to enquiries & any form of communication, is the supplier proactive or reactive in communicating crucial information, The best practice is to compile supplier performance reports monthly & send a copy to each supplier. This will encourage suppliers to keep up top-grade performance and also encourage mid-grade performing suppliers to improve.

Periodical audits on suppliers’ activities and regular checks on their KPIs vs actuals that are committed, will help to gauge vendor performance to sustain the business relationship.

Sharing compliance information. Opportunity to exchange information. Conducting audits with a focus on compliance. Conduct internal audits at each other's companies.

Correcto, se implanta un procedimiento con los pasos a seguir de manera fácil que se pueda cumplir, cada año se audita para certificar que efectivamente se están cumpliendo y se intenta mejorar....todos los años hay que verificarlo...

I suggest to use e-QMS to manage supplier data, inspections and corrective actions etc. There are many companies offering e-QMS solutions. Do a comparative analysis and see which one suits your requirements. The e-QMS will help you to develop Supplier Performance Dashboards to track Key Performance Indicators (KPIs) related to supplier quality. Utilizing cloud-based collaboration tools will facilitate communication, document sharing and real-time project updates with international suppliers.

The use of technology in quality oversight is very important. This is not just a matter of appearance. It makes a real difference in the functioning of the supply chain and, by extension, the quality of the supplied products. Utilizing technology in this way means implementing quality management software that works with real-time analytics of supply chain performance. Among the vital data that is too often only considered in hindsight is direct information on how individual suppliers are performing throughout the provision of the necessary inputs to make our products.

Totalmente de acuerdo, si está todo informatizado y con los programas adecuados es más fácil detectar los problemas y evitar hacerlo mal si estos dan la alarma de ello.... también es importante certificarse en AI, SGSI..

Encourage unceasing enhancement among your suppliers. Give them a running account of the results of any inspections, as well as the latest figures regarding their quality performance. As you work alongside them, try to help them determine what steps they’re going to take to improve. Offer to provide the resources necessary for that improvement: training, knowledge bases, etc. Finally, you may want to consider the implementation of what we in business call "a quality rewards program." This is a scheme, beyond the basic contractor performance evaluation, that rewards suppliers for going above and beyond the call of duty.

Como forma de reforçar esta parceria com seus fornecedores e aumentar a sinergia e cooperação, há empresas que estendem seus programas internos de excelência para seus fornecedores, compartilhando seu time de especialistas no suporte à criação de programas, estabelecimento de dashboards, análise de indicadores e até mesmo na qualificação dos times, entre outros, como forma de reforçar a Qualidade em seus processos ou em fluxos produtivos de seu interesse.

Transforme seus fornecedores em parceiros top na busca pela excelência: Seja claro e transparente: defina expectativas claras e forneça feedback construtivo. Reconheça e recompense: mostre que o bom trabalho é valorizado. Resolvam problemas em equipe: colaboração é a chave para o sucesso. Monitore de perto: acompanhe os resultados e faça ajustes quando necessário. Juntos, vocês constroem uma cadeia de suprimentos mais forte e consistente!

Compreender o exato impacto das variabilidades das entregas do fornecedor em seus processos produtivo é chave. Por vezes, especificações são estabelecidas sem o devido entedimento do impacto desta variabilidade no "ajuste fino" dos processos produtivos e, a área de Qualidade depara-se com um conflito entre sua área produtiva, que questiona tal amplitude, cujos limites não se encaixam em seu processo e, do outro lado, o fornecedor, que entregou conforme os limites pré-estabelecidos: não há vencedores neste conflito, ambos perdem. Dedicar esforços e conhecer a variabilidade aceita em seu processo através de estudos robustos de qualificação/validação devem preceder o estabelecimento de limites de aceitação junto ao fornecedores.

Evaluate the supplier's financial stability, creditworthiness, and ability to fulfill orders. Assess the supplier's technical capabilities, including manufacturing processes, equipment, and expertise. Identify potential risks in the supply chain that could impact the supplier's viability, such as natural disasters or political instability. Develop strategies to mitigate risks associated with each supplier's viability, such as diversifying your supply base or investing in risk insurance. By considering these factors, you can ensure: Quality consistency across multiple international suppliers Minimized risks in the supply chain Improved overall supply chain resilience and reliability

Quando a questão é fornecedores há sempre diversas pontos a serem debatidos, porém, acredito que dois deles devem ser estabelecidos de forma bem eficiente e eficaz: Comunicação: Estabelecer uma canal de comunicação eficiente e eficaz e muito importante. Infelizmente apesar de toda cultura de hipercomunicação que existe atualmente, a metodologia de comuncação com os fornecedores ainda é pouco assertiva e intencional. As empresas precisam criar estruturas mais elaboradas e estratégicas no campo da comunicação. Tecnologia: É necessário gerir todo o processo de gestão de fornecedores com por meio de plataformas de gestão de dados e BI. Urge investirmos mais em sistemas que interajam entre si.

Trabalhar com fornecedores internacionais acaba agregando mais riscos a cadeia de suprimentos da organização, haja vista que possibilidade de eventos que causem paralização do abastecimento são inúmeros, como por exemplo questões geopoliticas e conflitos armados, além do custo ser mais elevado, podendo ser afetado por variações cambiais. Antes de partir para provedores internacionais é recomendável avaliar possibilidade de fornecedores nacionais ou até mesmo desenvolver algum, podendo sair mais barato e minimizar riscos. Ao trabalhar com fornecedores internacionais é necessário definir estratégias para driblar a barreira da distância e da comunicação, alinhando de forma clara os requisitos de desempenho e entrega.

A clear agreement on product characteristics is perhaps a key element for supplier management. This agreement should address a consistent "part approval" process and also the participation of the supplier in the product design process. Of course, supplier performance evaluation is unavoidable and It must address a consistent and effective corrective action process. All this elements linked to close relationships in order to achieve benefits for both, supplier and customer.