You're facing conflicts with a model on set. How can you effectively resolve them?

1 Listen First

When a conflict arises, your first step should be to listen. Give the model the floor to express their concerns without interruption. This not only shows respect but also helps you understand the root of the problem. Often, issues stem from miscommunication or unmet expectations, which can be easily addressed once they're brought to light. Listening is not just about hearing words; it's about showing empathy and acknowledging the model's feelings, which can go a long way in diffusing tension.

2 Communicate Clearly

After understanding the model's perspective, communicate your own thoughts clearly. Avoid technical jargon unless it's necessary and the model is familiar with it. Instead, use plain language to convey your vision and expectations. If there are non-negotiable aspects of the shoot, explain why they are essential. Conversely, be open to making adjustments if they do not compromise the integrity of your project. Clear communication can often bridge the gap between differing viewpoints and lead to a compromise that satisfies everyone involved.

3 Stay Professional

No matter how heated a conflict might become, always maintain your professionalism. This means keeping your emotions in check and addressing the issue at hand without resorting to personal attacks or unprofessional behavior. Your demeanor sets the tone for the entire set, and staying calm can help de-escalate the situation. Remember, professionalism also involves respecting boundaries and ensuring a safe working environment for everyone involved.

4 Find Compromise

Finding a middle ground is often the best way to resolve conflicts. This might involve altering some aspects of the shoot that are causing discomfort or re-evaluating the schedule if fatigue is an issue. Compromise shows that you value the model's input and are willing to work together to achieve a successful outcome. It's important to be flexible and creative in finding solutions that align with both your vision and the model's needs.

5 Build Rapport

Building a good rapport with the model can prevent many conflicts from arising in the first place. Take the time to establish a connection before the shoot begins. Learn about their preferences and limits, and share your objectives and style. When both parties feel comfortable and understood, it sets a positive tone for collaboration. A strong rapport can make it easier to navigate any issues that do come up, as there's already a foundation of trust.

6 Reflect and Learn

Finally, use conflicts as learning experiences. After resolving the issue and completing the shoot, reflect on what happened and consider what could be done differently in the future. Was there a misstep in pre-shoot communication? Could you have been more clear about your expectations? Understanding what led to the conflict and how it was resolved will help you prevent similar situations in future projects and become a more effective collaborator in your photography career.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?