You're faced with uncertain decisions for your team. How can you show empathy and understanding?

Para escuchar activamente, es esencial hacerlo no solo con los oídos, sino con todo el cuerpo. Esto implica evitar distracciones, liberarte de tus propios pensamientos y juicios, y enfocarte plenamente en lo que la otra persona está comunicando. Demostrar un interés genuino es crucial. Una manera efectiva de hacerlo es formulando preguntas abiertas que inviten a una conversación más profunda y significativa.

In business, especially in today's economy, with so many new apps, technologies, and trends, the team and the leader will often make decisions with uncertainty. My experience is to discuss with my leadership team, hear what they say and their concerns, and why they think that way. I also do research by myself to find as much information as I can before making decisions.

As humans, when we are not sure about our decisions or outcomes, it is easy to have stress and anxiety. It is normal; everyone will go through it, so no one is alone. I will tell my team how I feel about the decision that I'm going to make and what the worst or best outcome I could think about is. Tell them I will accept whatever comes out of this decision and take responsibility for it as the leader. so my team will feel at ease.

Para reconocer las emociones en los demás, es crucial primero aprender a gestionar y reconocer nuestras propias emociones. Validar las emociones del otro no solo muestra empatía, sino que también fomenta una conexión genuina y crea un ambiente de calma y comprensión mutua.

In times of uncertainty, it’s crucial to communicate transparently. Provide clarity to team members by sharing the uncertainties and the factors contributing to them. Keep them informed with regular updates about the situation and any new developments. This approach is important because it helps alleviate stress and fear during such times.

During any uncertain decision made and implemented in our company, we always let our staff and team know that anytime we may make changes. Be prepared for the adaptation to a new way of doing things. Afterwards, our young team members will share great innovative ideas or new ways to resolve a problem. We encourage them to try it out, and our leader will take the blame if the result is not very good. This way, we give our team the freedom and trust to move forward without fear.

Estabelecer uma adaptabilidade de forma flexível configura-se hoje como uma das qualidades mais desejadas pelos colaboradores, pois os mesmos almejam compreensão e empatia por parte de seus líderes que, por sua vez, acabam demonstrando ter uma liderança mais humanizadora e resiliente de lidar com seus colaboradores. Através de um comportamento mais adaptável, o líder torna-se mais empático e flexível conforme o perfil de seus liderados. Para tanto, o líder deverá gerenciar suas emoções e da sua equipe e, a partir daí, extrair uma grande lição de vida desta experiência, como forma de tornar essa equipe mais aberta às mudanças como forma de superar todos os desafios.

When faced with uncertain decisions for your team, show empathy and understanding by communicating openly, listening actively, and providing support. Share the uncertainties and potential impacts with transparency, acknowledging the challenges. Listen to your team’s concerns and feelings, validating their emotions. Offer reassurance by emphasizing your commitment to navigating the uncertainty together. Provide resources and support to help them cope, and encourage open dialogue to maintain trust and morale. By demonstrating empathy and understanding, you can foster a sense of unity and resilience within your team.

In times of uncertainty, it's essential to lead by example by staying calm and composed to set a positive tone for the team. Demonstrate flexibility by showing a willingness to adapt and adjust plans as needed. This approach not only helps alleviate stress and fear but also inspires confidence and resilience within the team.