Last updated on May 14, 2024

What do you do if your positive attitude is challenged by changes in the hospitality workplace?

In the dynamic world of hospitality, maintaining a positive attitude is key to success. However, when changes occur in the workplace, it can be a real test of resilience. Whether it's a shift in management, updates in policy, or the implementation of new technologies, these changes can disrupt your routine and challenge your positive outlook. Adapting to change while keeping a smile can be tough, but it's essential for providing guests with the exceptional service they expect. Let's explore how you can preserve your positive attitude amidst the inevitable changes in the hospitality sector.

1 Embrace Change

When change knocks on your door, welcome it with open arms. It's natural to feel uneasy about new procedures or structures in your hospitality role, but embracing change is crucial for personal and professional growth. Instead of resisting, try to understand the reasons behind the changes and how they can improve your work environment. By adopting a flexible mindset, you'll find it easier to adjust and maintain a positive attitude, setting an example for your colleagues and enhancing the overall team spirit.

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Effiom James

Healthcare management personnel/sustainable farming/Green house Tech
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The best way towards change is to adapt to it tunes and bends. You ask me why ?? Changes are meant to make us better but with a negative perspective of things if we decide to let go or disagree with the change it might affect us badly I read some books ago especially “who moved my cheese” this book really admonished adapting towards the change

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Effiom James

Healthcare management personnel/sustainable farming/Green house Tech
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The best way towards change is to adapt to it tunes and bends. You ask me why ?? Changes are meant to make us better but with a negative perspective of things if we decide to let go or disagree with the change it might affect us badly I read some books ago especially “who moved my cheese” this book really admonished adapting towards the change

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Karen evans
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Changes in hospitality seem to happen on a weekly basis. This can be very unsettling for staff as consistency through all departments is key to smooth operation. If changes are taking place step back n calmly ask yourself why. Is it beneficial to the smooth running. Reducing pressure on staff or adding to it. Go with the flow because as we all know if the changes don't work within a week it will all change again.

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Karan Savita

Senior Recruiter - Talent Acquisition
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When faced with challenges to your positive attitude due to changes in the hospitality workplace, take a step back to reassess the situation and identify the underlying causes of your discomfort. Seek support from colleagues, mentors, or supervisors to discuss your concerns and gain perspective on how to adapt to the changes effectively. Focus on maintaining a growth mindset and embracing change as an opportunity for personal and professional development. Practice self-care techniques such as mindfulness, exercise, and seeking balance in your work-life to replenish your energy and resilience during periods of transition.

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2 Seek Clarity

Uncertainty can be a major source of stress when dealing with changes in the hospitality industry. If you find yourself confused or unsure about new policies or practices, don't hesitate to ask questions. Seeking clarity from supervisors or management can dispel doubts and help you adapt more quickly. Understanding the 'why' and 'how' behind changes empowers you to embrace them positively and confidently, ensuring you can continue to deliver top-notch service to your guests.

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Sean Fernando, MBA

Senior Manager, CEC Service Design at Marriott International
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Clarity is key. One of the biggest resistance items to change is a knowledge gap. You can win many stakeholders over just by keeping them in the loop. Sometimes when you’re on the other end of the table, you just need to be willing to ask if you don’t know.

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3 Stay Informed

Keeping yourself informed is key when navigating changes in the hospitality workplace. Attend training sessions, read memos, and engage in discussions to stay up-to-date with the latest information. This proactive approach not only helps you adjust to new systems or standards but also demonstrates your commitment to your role. By being well-informed, you can anticipate challenges and address them with a positive and constructive attitude.

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4 Build Support

A strong support network is invaluable during times of change. Connect with colleagues who are also adapting to the new environment. Share experiences, offer advice, and provide encouragement to one another. This camaraderie can foster a more positive atmosphere and make transitions smoother. Remember, you're all in this together, and by supporting each other, you can overcome challenges more effectively and maintain a positive outlook.

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5 Practice Patience

Patience truly is a virtue, especially when it comes to changes in the hospitality workplace. Adjusting to new ways of doing things takes time, and it's important to give yourself and others the grace to learn at your own pace. Be patient with the process and recognize that mistakes are part of growth. With patience, you'll find that your positive attitude remains intact, even as you navigate the learning curve of new workplace dynamics.

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Effiom James

Healthcare management personnel/sustainable farming/Green house Tech
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Vehemently there are going to be challenges, fraustating times at the hospital but the best way to it his to exercise patient at all cost to the bearest minimum

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6 Stay Positive

Finally, actively cultivate your positive attitude. Whether it's through mindfulness practices, positive affirmations, or simply taking a moment to reflect on the benefits of change, keeping your spirits up is essential. A positive attitude is contagious; it not only benefits you but also influences your guests' experiences and your colleagues' morale. By consciously choosing positivity, you become a beacon of resilience and adaptability in the ever-evolving hospitality industry.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your positive attitude is challenged by changes in the hospitality workplace?

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1 Embrace Change

2 Seek Clarity

3 Stay Informed

4 Build Support

5 Practice Patience

6 Stay Positive

7 Here’s what else to consider

Hospitality

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