What are the best practices for collaborating with EAP providers when dealing with critical incident stress?

1 What is a peer support team?

A peer support team is a group of trained and experienced employees who provide emotional and practical support to their colleagues after a critical incident. They are not counselors or therapists, but rather peers who can empathize, listen, and share coping strategies with the affected workers. Peer support teams are usually composed of volunteers from different departments, shifts, and backgrounds, who receive specialized training in crisis intervention, psychological first aid, and stress management.

2 What is an EAP?

An EAP is a confidential and professional service that offers counseling, referrals, and other assistance to employees and their families who are facing personal or work-related problems. EAPs can help with a wide range of issues, such as stress, anxiety, depression, substance abuse, marital conflict, financial difficulties, legal matters, and more. EAPs are typically provided by external providers, who have licensed and qualified counselors, therapists, and social workers on staff.

3 How do peer support teams and EAPs differ?

Peer support teams and EAPs have distinct differences, such as scope, availability, confidentiality, and referral. Peer support teams are typically available on-site or nearby, and offer immediate and short-term support after a critical incident. On the other hand, EAPs may require an appointment or a referral, and may be located off-site or online. They provide ongoing and long-term support for various problems, but must comply with the Health Insurance Portability and Accountability Act (HIPAA) and other regulations that protect the privacy and rights of clients. In addition, peer support teams can refer employees to EAPs or other resources if they need more help or follow-up, while EAPs can also refer clients to other services or specialists if they need more specialized or intensive care.

4 How do peer support teams and EAPs complement each other?

Peer support teams and EAPs complement each other by providing different levels and types of support for employees after a critical incident. Peer support teams can offer immediate and informal support, while EAPs can offer comprehensive and professional support. Peer support teams can also help employees access EAPs or other resources, while EAPs can provide feedback and guidance to peer support teams. By working together, peer support teams and EAPs can enhance the well-being and resilience of employees and the organization.

5 What are some best practices for collaborating with EAPs?

Collaborating effectively with EAPs requires peer support teams to follow some best practices. It’s important to establish clear roles and expectations, share information and resources, and provide mutual support and consultation. Before, during, and after the critical incident, peer support teams should communicate and coordinate their roles and expectations, as well as respect each other's boundaries and expertise. They should also exchange relevant information regarding the incident, the affected employees, services available, and feedback from interventions. Additionally, peer support teams should offer debriefing, supervision, training, or referrals to each other. It is also essential to acknowledge and appreciate each other's contributions and challenges while addressing any issues or concerns in a respectful and constructive manner.