How would you handle a situation where the client requests a literal translation that compromises clarity?

1 Educate Clients

As a translator, your expertise extends beyond language conversion; it includes cultural and contextual understanding. When clients request a word-for-word translation, use this as an opportunity to educate them about the complexities of translation. Explain that languages have unique structures, idioms, and cultural references that may not directly translate. Emphasize the importance of a translation that conveys the original message's intent and preserves its impact, rather than a rigid, literal version that could lead to misunderstandings.

3 Maintain Professionalism

Even when clients are insistent, maintain professionalism. Respect their preferences but clearly outline the potential repercussions of a literal translation. Provide a well-reasoned explanation of how translation works and why a non-literal approach may be more beneficial in achieving their communication goals. Your role is to guide the client to the best possible outcome while respecting their autonomy in the decision-making process.

4 Negotiate Terms

If clients remain adamant about a literal translation, negotiate terms that protect both parties. Agree on a clear scope of work that outlines your responsibilities and the client's expectations. Consider including a clause that details the potential risks associated with a literal translation and ensures that you're not held accountable for any resulting confusion or misinterpretation in the target language.

5 Offer Samples

One effective way to demonstrate the pitfalls of literal translation is by providing samples. Create a short translation of a relevant text, presenting both a literal version and a version that prioritizes clarity and idiomatic correctness. This side-by-side comparison can be an eye-opener for clients, helping them understand the value of a translation that captures the spirit rather than just the letter of the source material.

6 Follow Up

After delivering the translation, follow up with your client to ensure their satisfaction and to discuss any feedback they may have received from the end-users. This step is crucial for building trust and demonstrating your commitment to quality and client service. It also provides an opportunity to further educate the client on the translation process and the importance of clarity over literalness in future projects.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?