How would you address resistance from clients when research findings challenge their assumptions?
When conducting User Experience (UX) research, it's not uncommon to encounter situations where the findings contradict the preconceived notions of your clients. This can lead to resistance, as it challenges their understanding of their product or service. Addressing this resistance is crucial for ensuring that the research leads to meaningful improvements in the UX design. By approaching the situation with empathy, clear communication, and a collaborative mindset, you can guide your clients through the process of accepting and acting upon new insights.