Here's how you can talk about industry trends in a hospitality job interview.

1 Research Trends

Before your interview, invest time in researching current hospitality trends. Look into how hotels, restaurants, and travel companies are innovating to enhance guest experiences. Understand the push for sustainability and how it's being implemented, from waste reduction to eco-friendly practices. Awareness of technological advancements such as mobile check-in, personalized room settings, and AI for customer service is also crucial. By being well-informed, you can discuss these trends with confidence and show how they could be applied or improved upon in your potential new role.

2 Understand Impact

To talk about trends effectively, you need to understand their impact on the hospitality industry. For example, the rise of experiential travel is changing how hotels and resorts cater to guests, with a focus on creating unique, memorable experiences. Discuss how this trend affects not just marketing strategies but also service delivery and operational management. Show your interviewer that you grasp the implications of these trends for the business's bottom line and customer satisfaction.

3 Personalize Examples

5 Ask Questions

It's also beneficial to ask your interviewer about their company's stance on current trends. Inquire about any new initiatives they have implemented or are considering. This not only shows your interest in their operations but also provides an opportunity to engage in a deeper discussion about the industry. It demonstrates your eagerness to learn and adapt to the company's approach to hospitality trends.

6 Relate Skills

Finally, relate your skills and experiences to the trends you discuss. If customer experience is a trend you're highlighting, talk about your skills in customer service and how you've contributed to creating positive guest experiences in the past. Relating trends to your personal skill set helps the interviewer visualize you in the role and understand how you could contribute to their business in light of these industry shifts.