Losing a loved one can be incredibly difficult. No matter how prepared we are, saying goodbye is never easy. The responsibility of handling funeral arrangements and personal affairs can be an overwhelming experience.

A comprehensive estate settlement guide checklist

If you’re in charge of handling the affairs for a recently deceased loved one, there are a few things you should be prepared to do. Depending on the circumstances, there may be minor differences in each of the steps below, but the basic checklist is relatively the same. Note that some of these items can only be managed by the executor of a person’s estate, so if this isn’t you, it’s generally a good idea to work closely with the person who is.

We hope that this guide will help you navigate the challenging time after the loss of a loved one.

Please Note: We are not attorneys, tax advisors, or financial planners. Consult a professional as needed in your specific situation.

Getting Started

Before you begin the process of closing your loved one’s estate, it is best to identify and organize all relevant documents you may need.

Some documents you may need include:

  • Identification information (driver’s license, Social Security card, passport, etc.)
  • Birth certificates
  • Death certificates
  • Marriage license
  • Divorce papers
  • DD214/military service records
  • Last will and testament
  • Trusts
  • All bills (utilities, loans, rent, credit cards, etc.)
  • Financial information (bank statements, brokerage accounts statements, retirement/pension plan statements, annuities statements, life insurance policies, tax returns, etc.)
  • Real estate deeds and leases
  • Auto/boat titles

Your loved one may have stored these documents in multiple places.

Some places you could begin to look include:

  • Computer
  • File cabinets or drawers
  • Email
  • Mailbox
  • Home office or workplace
  • Storage units
  • Safe-deposit box
  • With a relative or friend
  • Lawyer or accountant

To help determine any subscriptions, creditors, or other accounts to cancel/pay (and to avoid a pile of mail at your loved one’s home), you may choose to forward your loved one’s mail to your address. To do this, complete a Forwarding Change of Address order at the Post Office and provide valid proof that you are authorized to manage your loved one’s mail:

https://www.usps.com/manage/mail-for-deceased.htm

Social Security

What is it?

Social Security was created to promote the economic security of the nation’s people and pay retired workers aged 65 or older a continuing income after retirement.

Why is this important to me?

If your loved one accumulated enough Social Security “credits” by working a certain number of years, you may be entitled to receive Social Security benefits. If you are already getting benefits, you may be entitled to a higher benefit amount.

What benefits are available?

You or other family members may qualify to receive survivor benefits and/or a one-time lump sum death benefit.

Who is eligible to claim these benefits?

Spouses, previous spouses, dependent children, dependent parents, and dependent grandchildren may all be eligible for Social Security survivors benefits (depending on several different factors.) You will need to talk to a claims representative about your options, as every situation is different. Check for eligibility at the Social Security Administration website: https://www.ssa.gov/benefits/survivors/ifyou.html

What do I need to do?

Required Information Needed:

  • Your loved one’s Social Security number
  • Your loved one’s date of birth
  • Your loved one’s last address
  • Your loved one’s mother’s maiden name
  • Your loved one’s place of birth
  • Your loved one’s date of death
  • Your loved one’s place of death

Step by Step Guide:

  1. Call Social Security to report the death of your loved one
    1. The funeral home may have already taken care of this notification
    2. Funds that were already received for the month of death may need to be returned
  2. Provide relevant information to the representative so they can stop future payments for your loved one
  3. Schedule an appointment with Social Security to apply for survivor’s benefits
    1. Benefits may automatically convert based on whether or not the surviving spouse was already on the deceased’s work record.
  4. If applicable, Social Security will notify Medicare (thus eliminating this step for you)
  5. Apply for the one-time lump sum death benefit (if applicable)
    1. If the eligible surviving spouse or child is not currently receiving benefits or the surviving spouse is not on the deceased’s work record, they must apply for this payment within two years of the date of death.

Important Information

Contact by phone or visit in person. Online application is not possible.

Website

https://www.ssa.gov/

Phone

(800) 772-1213 Locate a Social Security office. Try to find your local SSA office for a local phone number, it will be less wait time than the national phone number above.

Hours

Mon-Fri, 8am-7pm

Forms


Ensuring that you receive your full benefits can be difficult, but we can help.

Veterans Burial Benefits

What is it?

United States military veterans may be eligible to receive various burial benefits and honors from the U.S. Department of Veterans Affairs (VA).

Why is this important to me?

If your loved one was a United States military veteran, you will likely be able to claim these benefits.

What benefits are available?

  • A headstone
  • A marker
  • A medallion
  • A burial flag
  • A Presidential Memorial Certificate

Who is eligible to claim these benefits?

  1. To apply for a headstone, grave marker, or niche marker, you must be:
    1. A family member
    2. A personal representative (someone who officially represents your loved one)
    3. A representative of an accredited Veterans Service Organization or state/local government whose official responsibilities include serving Veterans
    4. Please note that if your loved one’s remains haven’t been recovered or identified, were buried at sea, were donated to science, or cremated and scattered, then only family members are eligible to apply
  2. To apply for a burial flag, you must be the next of kin or a close friend of the Veteran
  3. To apply for a Presidential Memorial Certificate, you must be the next of kin, a close friend of the Veteran, or an authorized service representative for a family member or friend

What do I need to do?

Required Information Needed:

  • Your loved one’s Social Security number
  • Your loved one’s DD214 or other discharge documents
  • Your loved one’s marital status
  • Your loved one’s date of death
  • Names and addresses of your loved one’s designated beneficiaries or next of kin, living and deceased

Step by Step Guide:

If you are unsure what benefits your loved one may be qualified to receive, contact Veterans Affairs to learn more and verify eligibility. To Apply for a Headstone, Grave Marker, or Niche Marker:
  1. Fill out the Claim for Standard Government Headstone or Marker (click here for the form: VA Form 40-1330).
To apply for a Medallion:
  1. Fill out the Claim for Government Medallion for Placement in a Private Cemetery (click here for the form: VA Form 40-1330M).
    1. Applications and supporting documents can be submitted online, by mail, or by fax.
    2. For more information about headstones, markers, and medallions visit: https://www.va.gov/burials-memorials/memorial-items/headstones-markers-medallions/
To apply for a Burial Flag:
  1. Fill out the Application for United States Flag for Burial Purposes (VA Form 27-2008).
  2. Applications can be taken to the funeral director, a VA regional office, or a United States post office. Call ahead to make sure your local post office has burial flags. Find your nearest VA regional office here https://www.va.gov/find-locations/?facilityType=benefits
  3. For more information about burial flags visit: https://www.va.gov/burials-memorials/memorial-items/burial-flags/
To apply for the Presidential Memorial Certificate:
  1. If the Veteran is buried in a national cemetery, the Presidential Memorial Certificate should have been presented to the Veteran’s next of kin at the time of burial.
  2. If the Veteran was eligible for burial in a national cemetery, but was instead buried in a private cemetery, a family member or close friend is eligible to apply for the Presidential Memorial Certificate. They can apply by filling out the Presidential Memorial Certificate Request Form (click here for the form: VA Form 40-0247).
  3. Applications and supporting documents can be submitted online, in person, by mail, or by fax.
  4. For more information about the Presidential Memorial Certificate visit: https://www.va.gov/burials-memorials/memorial-items/presidential-memorial-certificates/

How to Submit Documentation

Please only send copies, not original documents, of your loved one’s DD214 and other discharge documents. To Submit by Mail All benefits, except for the burial flag benefit, can be submitted to the VA by mail.

NCA FP Evidence Intake Center PO Box 5237 Janesville, WI  53547

To Submit by Fax

All benefits, except for the burial flag benefit, can be submitted to the VA by fax. Applications and supporting documents can be submitted by fax to 800-455-7143.

To Submit Online 

Only the Presidential Memorial Certificate and headstone marker benefits can be submitted to the VA online. Applications and supporting documents can be submitted online using the QuickSubmit tool through AccessVA. If this is your first time using the QuickSubmit tool, you will need to register first. https://eauth.va.gov/accessva/?cspSelectFor=quicksubmit

To Submit in Person

You may visit your local VA office to submit documentation for the Presidential Memorial Certificate and the burial flag benefits. Find your nearest VA regional office here https://www.va.gov/find-locations/?facilityType=benefits

Important Contact Information

Phone

  • 800-697-6947 (For headstones and markers)
  • 800-827-1000 (VA benefits hotline)

Hours

Mon-Fri, 8am-5pm ET

Website

For more information visit: https://www.va.gov/family-member-benefits/ These reimbursable allowances are for a funeral service, purchase of a private grave space and transportation. You must fill out VA form 21P-530 to claim these monies. Who can apply for these benefits?
  • The Veteran’s surviving spouse, including same sex marriage
  • Surviving partner from a legal union
  • Surviving child of a Veteran
  • Parent of a Veteran
  • Executor or Administrator of the Veteran’s estate

Veteran’s benefits can be a challenge to navigate, but we can help.

Pension / Retirement

What is it?

A pension plan is an employer sponsored retirement plan. The employer contributes on the employee’s behalf over time and provides monthly payments when the individual retires. A retirement plan is offered by an employer, and is an account employees can use to save for their retirement. The employer withholds a portion of the employee’s pay (tax-deferred), and some employers may match a percentage of their employee’s contributions.

Why is this important to me?

If your loved one passed before using the entirety of their retirement or pension plan, that unused money could pass to beneficiaries.

What benefits are available?

Look at the plan information for the ‘Summary Plan Description.’ This will tell you whether survivor annuities or other death benefits are provided under your loved one’s plan. Trade or labor union benefits could include:
  • Pension or annuity payments (usually a percentage of you loved one’s salary)
  • 401(k) retirement payments
  • Funeral/burial benefits (typically a lump-sum payment equal to one month’s pension, or $1000)

Who is eligible to claim these benefits?

Most pension plans, and some retirement plans, allow surviving spouses to receive benefit payments. In certain circumstances, some may allow for another beneficiary, such as a child, to receive survivor benefits. If your loved one was a member of a trade or labor union, their designated beneficiary or next of kin may be eligible for survivor benefits.

What do I need to do?

Contact the pension provider (you loved one’s employer), or pension administrator, to inform them that the member has passed away and to make a claim for any available benefits. It is likely that they will request a certified copy of the death certificate. For trade or labor union benefits, contact your loved one’s local union chapter to begin the process of filing a claim. They can assist you with this process and help answer questions about eligibility. If you think your loved one’s union no longer exists, visit https://www.pbgc.gov/wr/tips-for-finding-a-lost-pension-benefit for more information.

Required Information Needed:

  • Your loved one’s Social Security number
  • If applicable, a separate identifying number
  • Your loved one’s date of birth

Step by Step Guide:

  1. Contact the pension provider (your loved one’s employer), or pension administrator
  2. Inform them of your loved one’s death
  3. Make a claim for any available benefits

We can help contact a pension, retirement plan, union, Teacher’s Retirement, or the Office of Personnel Management.

401(k) / IRA / Annuity

What is it?

401(k)

A 401(k) plan is an employer-sponsored, defined contribution, personal pension account. Periodical employee contributions come directly out of paychecks, and may be matched by the employer.

IRA

An individual retirement account is a tax-advantaged investment account that can help provide financial security during retirement.

Annuity

An annuity is a fixed sum of money paid at regular intervals.

Why is this important to me?

There may be penalties and taxes to inherit these plans. If you are the beneficiary of a 401(k), IRA account, or Annuity, treat the account like your own and seek professional advisors to guide you through this process.

Who is able to transfer?

Your loved one should have named a beneficiary of the account. A beneficiary can be any person or entity your loved one chose to receive the benefits, but typically it is a spouse.

What do I need to do?

The flexibility of what can be done with this account depends on many different factors. Ultimately your choices should satisfy IRS mandates and maximize financial advantages.  You may need to seek professional advice before taking action.

Required Information Needed:

  • Contact your loved one’s bank or financial advisor to see what is needed to receive the benefits

Life Insurance

What is it?

Life insurance provides a death benefit to beneficiaries in the event of the policy holder’s death.

Why is this important to me?

If your loved one took out life insurance, beneficiaries must complete a death claim form and submit it to the insurer in order to receive the death benefits.

What benefits are available?

Available benefits will depend on the type of life insurance policy your loved one had.

Who is eligible to claim these benefits?

Whoever your loved one named as beneficiary/beneficiaries in the policy is eligible to claim benefits.

Are life insurance death benefits taxable?

When a life insurance death benefit is paid to an individual or a group of individuals (like multiple children), the death benefit is not subject to taxes. If the beneficiary of a life insurance policy is listed as a family trust or other entity, there is a possibility the death benefit will be taxed and you should consult the sales agent for the life insurance policy.

What do I need to do?

First, determine if your loved one took out life insurance. If you are unsure, check with the executor and/or family and friends, ask previous employers, look through saved important documents or email/mail, reach out to financial contacts or try using this free policy locator:

https://eapps.naic.org/life-policy-locator/#/welcome

Next, notify the life insurance company (or your loved one’s insurance agent, if known) and all beneficiaries. The life insurance company will provide death claim forms to all beneficiaries. Once submitted, it can be expected to take 30 to 60 days for the claim to be processed depending on your state.

If your loved one passed away within two years of initiating a life insurance policy, the company may investigate the claim for fraud. This would delay or potentially deny beneficiaries from receiving their payout.

A lump-sum payment is typically chosen by most beneficiaries, but there could be other options available depending on what the life insurance company offers, such as annuities and installments.

Required Information Needed:

  • Policy number, if known
  • Your loved one’s Social Security number
  • Your loved one’s legal first and last name
  • Your loved one’s date of birth
  • Your loved one’s date of death
  • Beneficiaries’ information

Step by Step Guide:

  1. Determine if your loved one took out life insurance
  2. If they did, locate the life insurance policy
  3. Notify the life insurance company and beneficiaries
  4. Beneficiaries need to fill out the death claim form and submit it to the insurance company
 

Want help starting a life insurance claim or need access to the benefit sooner than 4-8 weeks?

Other Insurance Policies

What is it?

An insurance policy is essentially a contract between the policyholder and the insurer. Your loved one may have had other insurance policies that include (but not limited to) home, auto, health, and dental.

Why is this important to me?

Some policies may have death benefits to claim. Coverage for your loved one on any insurance policies should be terminated. Payments for the premium should be stopped and any unused premiums can be returned.

Note: If you are covered by the policy, your coverage should continue until the next premium is due.

What do I need to do?

First, find all insurance policies your loved one had and reach out to each provider to cancel coverage. 

Find out from the insurer if there are benefits you are eligible for (ie. auto insurance (in case of a car accident), personal injury insurance, accidental death travel insurance (AD&D), workers’ compensation, liability insurance connected to renters or homeowners, supplementary health accident insurance, etc.)

If your loved one was on Medicare, the Social Security office will notify them. For secondary health insurance policies (beyond Medicare) you will need to contact the provider if the policy was a Medicare Supplement or Medi-gap policy. If the secondary policy was a Med-Advantage policy, you do not need to contact the provider since Medicare will notify the provider.

If your health insurance coverage is under your loved one’s policy, it may end when the next premium is due. Ask the insurance provider if there is continuing coverage for you. If not, you will need to look for a new plan on https://www.healthcare.gov/ or with another health insurance agency.

Required Information Needed:

Each insurer and policy may have different requirements. Contact each company to see exactly what information is needed to cancel an account and/or claim benefits.

Some information you should have available:

  • Your loved one’s Social Security number
  • Your loved one’s date of birth
  • Your loved one’s date of death
  • Your loved one’s cause of death
  • Your loved one’s state of residence
  • Your loved one’s marital status
  • Your loved one’s policy number
  • Beneficiaries’ information

Will / Trust

What is it?

Your loved one may have had a Will and/or a Trust. If they had neither, they died “intestate” meaning without a Will. We will explain below what to do with an intestate estate. Both Wills and Trusts are legal documents that help in the transferring of assets to the surviving heirs. Wills and Trusts do three things:
  1. Identifies the Executor or Representative (who will be in charge of the estate)
  2. List the assets of the estate
  3. Determines where and to whom the assets will be distributed
Because Wills and Trusts are handled differently, it’s important to understand each one. A Will is a legal document concerning how your loved one wanted affairs handled and assets distributed. With a Will, probate may be required if an individual owns real estate or any other real property or has assets higher than a stated minimum determined by each state. Not all Wills need to go through probate (a court process to validate the Will) however. For example, if the individual owns no real property, mineral rights or water rights AND has less than the state minimum asset threshold, probate will not be required. For those who have a Will and own real property, when the property is sold there may be a Capital Gain tax on a portion of the sales price. You will want to contact a tax professional to determine any tax consequences. A Trust is a series of legal documents including the Trust description, a Will, Financial and other Powers of Attorney, a Living Will (also called other titles: Do Not Resuscitate order, Advance Healthcare Directive, etc. These various documents help a “Successor Trustee” (the person in charge like an Executor is with a Will) to liquidate the estate’s assets and distribute the assets according the the Trust’s directions. One of the differences between a Will and a Trust is that as long as the real property is recorded with the appropriate county and is deeded in the name of the Trust, there will be no Capital Gain tax on the sale of the property. Another difference is that probate is not required with a Trust in which all appropriate assets are deeded or titled in the name of the Trust.

Why is this important to me?

First determine if your loved one had a Will or a Trust. Next, discover in either document who is the Executor or Successor Trustee. This person(s) in charge will manage the settling of the estate. If you are the Executor or Successor Trustee, you have a legal (fiduciary) responsibility to follow the directions and instructions in the Will or Trust. As an Executor or Successor Trustee, if you are not confident in what needs to be done, please contact an Estate Planning attorney who specializes in this area of the law.

What do I need to do?

Step by Step Guide:

  1. Locate the Will or Trust, it may have been kept in a secured drawer, safe or safety deposit box.
  2. If you cannot find or locate a Will or Trust, your loved one may have been living Intestate (meaning without a Will) and you will now follow many of the same steps as having a Will that requires probate.
  3. With a Will or living Intestate, if you can verify the total assets of your loved one’s estate do not exceed your state’s minimum requirement for probate, you may be able to liquidate and disperse assets using an Affidavit for Collection of Small Estates or a similar document in your state (Google your state and “small estate affidavit). However, if real property (a home) is part of the estate, this affidavit will not work to sell the home. You will need to go through probate.
  4. If you need to go through Probate, you may want to contact an Estate Planning attorney. While an attorney is not required for Probate, the process is cumbersome and not easy for most people to navigate. To get more information on probate, contact the Clerk of Superior Court in you loved one’s county of residence. The court will issue an administrator and letters testamentary to carry out duties for the estate.
  5. Make an inventory of all assets. It is important to track every asset down and document them all in one place. This is not only for probate, but also to remain transparent with other family members that are involved.
  6. Once you have a list of all your loved one’s property and assets, you will need to assess the monetary value – both to determine how probate will proceed and for tax purposes.
  7. If your loved one has a Trust, the Successor Trustee will follow the instructions in the Trust and Will and disperse assets as directed in the documents.
  8. After closing your loved one’s estate, consider planning your own estate if needed.

Unsure if you need to work with an attorney?

Bank / Credit Union Accounts

What is it?

Bank accounts are financial institutions that allow one to deposit and withdraw funds, make payments, transfer money to another person or institution, pay bills electronically, and more. Your loved one likely had a bank or credit union account.

Why is this important to me?

Your ability to access the money in bank or credit union accounts is based on how the account was set up. Often bank accounts will have a beneficiary listed so upon the death of a bank account holder, the beneficiary can access the money. If the account was a “joint” account, the survivor can continue to access the money even with the deceased’s name on the account. If the account was only in the name of the account holder, there could have been a beneficiary listed, a POD (payable on death) indication, a TOD (transfer on death) indication or a Secondary Signer who can access the money. Without any of these ways to transfer the funds or to distribute the money, the bank or credit union may require the monies to go to probate or be claimed with a Small Estate Affidavit if the amount is less than the state probate minimum. If you are the executor of your loved one’s estate, you are responsible for the estate’s finances. This includes paying bills and managing any remaining income, as well as taking an inventory of assets and debts.

What do I need to do?

First, do NOT go to the bank or credit union to close the account or take your loved one’s name off the account. This may only present problems down the road. It is OK to leave the deceased’s name on the account for now. If the bank account is a Joint account, the survivor can continue to use the account as normal. In time, 3-6 months or more, the survivor can choose to take the loved one’s name off the account by taking a certified death certificate to the bank. Before doing this, you will want to make sure all deposits in the deceased’s name have been made and any withdrawals (for recurring payments or other expenses) have been changed to the survivor’s name. If the bank account was an Individual account, the first matter of business is to determine if anyone (a Secondary Signer, for example) has access to the account. If no one has access to the account, you will need to include the account in the probate process or use the Small Estate Affidavit explained earlier. If the bank account was in the Trust, meaning the name of the account is the Trust, the Successor Trustee can take a copy of the Trust and a certified death certificate to the bank to close access the money or close the account. If the account is closed, generally an estate account will need to be opened to administer the assets in the bank. There are some expenses that inevitably have to be paid, or keep being paid, immediately after your loved one’s death. This will likely occur before an estate account has been set up, and will have to be paid for by a source besides the estate of your loved one. You should begin to keep a record of such expenses paid by family or the executor soon after your loved one’s death. These expenses will usually be covered by the estate, and repayment can happen during probate. These expenses could include things such as:
  • The funeral costs
  • Attorney’s fees
  • Mortgage payments
  • Utility bills or other expenses related to your loved one’s home
  • Car payments
  • Insurance payments
Determine if your loved one had any other types of bank accounts, such as spending accounts. Accounts like health savings accounts (HSAs) are owned by the account holder and may be transferable, while flexible spending accounts (FSAs) are owned by the employer and won’t be transferable. But, they still could potentially be used to file reimbursement claims for expenses that took place before the death of the account-holder. An important step of settling your loved one’s finances is to find out if they had any debts. Besides the immediate expenses listed above, other common types of debts include;
  • Medical debt
  • Taxes
  • Credit card debt
  • Student loans
Once all assets and debts are determined, the executor or administrator of the estate will pay off the debts, typically from the estate checking account. If the estate checking account funds are not sufficient, further sales of assets may be required. If there are not enough assets to pay all debts, creditors will be paid in a specific order. This order is determined by state law and the probate court. This would result in the lowest-priority creditors not being paid once assets have run out. In this case, beneficiaries would also receive nothing from the estate, as debts are paid before anything is distributed to beneficiaries. The typical order of priority for debts (this varies by state, and it is best to consult with an attorney if more help is needed on this subject):
  1. Mortgages and other secured debts
  2. Court fees and any other costs of handling the estate
  3. The out-of-pocket “immediate” expenses that family or the executor covered prior to probate
  4. Funeral costs
  5. Taxes
  6. Medical expenses
  7. All other unsecured debt
    1. This would include things such as credit card debt, student loans that were not forgiven, and other unsecured personal loans

Who is able to transfer?

Your loved one’s bank account may have been jointly-owned and passed on to the other owner such as their spouse. If there was no other owner on the account, the account can no longer be used and must be closed. Your loved one may have designated a POD (payable on death) beneficiary. The beneficiary would be able to claim the funds from the bank and transfer it to their own account, typically with a certified copy of the death certificate and ID. If no beneficiary was named on your loved one’s bank account, the funds will be transferred to the estate bank account during the probate process. Brokerage accounts operate similarly to bank accounts. If the account has a designated TOD (transfer on death) beneficiary, the stocks and bonds will pass directly to the beneficiary. With no designated TOD the stocks and bonds become part of the estate and will pass to the beneficiaries during probate.

Required Information Needed:

Information needed will vary depending on the type of bank account. Many commonly ask for the following:
  • Copy of the Will or Trust
  • Certified copy of the death certificate
  • Letters testamentary or letters of administration (if applicable)
  • A small estate affidavit (if applicable)

Step by Step Guide:

  1. Identify/pay immediate expenses
  2. Begin a record of expenses
  3. Determine if bank account funds can be transferred to another account holder or POD beneficiary
  4. Obtain letters testamentary/letters of administration (if applicable)
  5. Once probate has begun, open an estate bank account
  6. Determine if your loved one had other types of financial accounts
  7. List known debts
  8. Pay outstanding debts

Don’t have access to the bank account(s) or have questions about paying your loved one’s debts? We can match you with an attorney or other professional who can help.

Credit Cards

What is it?

Your loved one may have had one or more credit cards at the time of their death.

Why is this important to me?

Depending on who the owner of a credit card is, the issuing company may need to be notified that your loved one has passed.

What do I need to do?

First, determine who the owner of the account is. It the account a Joint account, an individual account or and Individual account with a child, spouse or friend as an authorized card holder. This makes all the difference in terms of what to do.

If the credit card account is a Joint account, where more than one person is the owner (like a husband and wife), the credit card company does NOT need to be notified about the death of one of the account owners. If the death is reported, the credit card company will immediately freeze the account and the survivor will have to apply for a new credit card account. And in many cases, the credit of the survivor may not be as good as their joint credit was so a much smaller credit limit will be offered. Since the survivor, as a full fledged owner of the joint account, is still financially responsible for the account there is no need to alert the credit card company. Simply get the credit card with your loved one’s name on it and cut it up so it can’t be used inappropriately.

If the credit card account is an Individual account, contact the credit card company and inform them of your loved one’s death. It is illegal (fraudulent) for someone else to use this credit card.

If the credit card account is an Individual account but other people are authorized card holders, they should immediately stop using the credit card since the person who gave them permission to have and/or use a credit card is deceased and is no longer able to monitor the use of the card.

Closing credit card accounts as quickly as possible will prevent further recurring charges that you may not know about. But the down side to closing the account too soon is that there may be some recurring charges that you may want to continue to pay, utility bills for a home for example.

Your loved one’s family will not be held responsible for any credit card debt they may have had upon their death (unless it was a Joint account). This debt will be paid off by the estate. Wait to pay off any credit card debt until all other debts have been settled, as credit card debt can be written off if the estate does not have sufficient assets.

If you do not know if your loved one had credit cards, or who their credit cards may be through, contact one of the credit bureaus to obtain a credit report for your loved one.

Required Information Needed:

Information needed will vary depending on the credit card company. Many commonly ask for the following:

  • Your loved one’s Social Security number
  • Your loved one’s account number
  • Your loved one’s date of birth
  • Your loved one’s date of death
  • Your relationship to the account holder
  • Contact information for the executor/administrator of the estate

Step by Step Guide:

  1. Determine what credit cards your loved one had
  2. Contact the credit card company/companies, if appropriate, and inform them of your loved one’s death (Typically the customer service number can be found on the back of the card or on a bill)
  3. Close the credit card accounts for Individual accounts
  4. Pay off credit card debt to close the estate
 
Want help identifying and canceling your loved one’s credit cards?

Fraud Alert / Identity Theft Protection

What is it?

A fraud alert is a notice placed on your loved one’s credit profile held by the three credit bureaus. If anyone were to inappropriately try to open new credit or access existing credit in the name of your loved one, you would be contacted.

Why is this important to me?

A fraud alert is a FREE service provided by the three credit bureaus and is valid for one year. It will alert a survivor that someone is doing something they shouldn’t be doing using the deceased’s credit or identity.

What do I need to do?

Call one of the three major credit bureaus — Equifax, Experian, or TransUnion — and request that a fraud alert be placed on your loved one’s credit profile. This is done by calling one of the credit bureaus and entering your loved one’s personal information. Identity theft is something to be aware of after the death of a loved one. Be careful sharing important and sensitive information. Also be careful disposing of this type of information – shred or destroy anything you want to get rid of with your loved one’s name, address, Social Security number, bank account details, or credit card information on it. Was your loved one part of a professional licensure association? Examples could include doctors, nurses, lawyers, engineers, and teachers. The relevant licensing boards need to be notified of their death to prevent anyone from stealing their professional identity. Visit https://sites.ed.gov/international/professional-licensure/ to find links to licensing boards and professional associations.

Required Information Needed:

  • Your loved one’s Social Security number
  • Your loved one’s mailing zip code
  • Your loved one’s street number
  • Your loved one’s date of birth
  • A survivor’s phone number (who will be contacted if need be)

Step by Step Guide:

  1. Call one of the three major credit bureaus
  2. Request that a fraud alert be placed on your loved one’s credit profile
  3. Carefully dispose of any sensitive information that does not need to be kept
  4. Notify professional licensure association, if applicable

Manage and Divide Household Possessions

What is it?

Your loved one may have left a home that is still filled with all of their personal belongings. The list could include everything from furniture to artwork to dishes to photo albums.

Why is this important to me?

You might be in charge of deciding how to deal with all of the things that eventually need to be cleaned out of your loved one’s home before the home can be sold or transferred to a new owner. There also may be additional loved ones who should be involved in the process.

What do I need to do?

Required Information Needed:

Any instructions left in a will or trust could dictate not only who is responsible to handle this process, but also whether certain items in the home have been bequeathed and therefore don’t need to be considered as part of the clean out. Often there are instructions for some of the more valuable items, but the remaining possessions will still need to be organized, assessed, and distributed or otherwise disposed of.

Step by Step Guide:

  1. Communicate and Plan: Gather all documents or wishes from loved ones who passed away to see if there are any directives for how they want their items distributed. Consider consulting with other family members impacted on how to share the responsibility.
  2. Sort Methodically: Create an inventory of items and their value when available.
  3. Consider Sentimental Value: Be sensitive to emotions attached to possessions and distribute accordingly.
  4. Dispose Responsibly: Donate, sell, or recycle unwanted items, and sell valuable items if needed.
  5. Seek Professional Help if Needed: Consider estate cleanout services or professional organizers for support.
Want help organizing and dividing your loved one’s possessions?

Managing Accounts / Subscriptions

What is it?

Your loved one likely had many accounts, subscriptions or memberships.

Why is this important to me?

You will want to decide how to deal with your loved one’s accounts. Closing accounts can help prevent fraud. Also, stopping any unnecessary withdrawals from your loved one’s estate helps protect the assets.

What do I need to do?

Step by Step Guide:

  1. Look in your loved one’s mail, emails and bank account to find other accounts, subscriptions and memberships.
  2. Make a list of all accounts, subscriptions and memberships. What to look for:
    1. Utilities (landline, cable, internet, electricity, water, gas, etc.)
    2. Memberships and subscriptions
      • Online payment accounts (PayPal, Venmo, Zelle, Cash App, etc.)
      • Streaming accounts (Netflix, Hulu, Pandora, etc.)
      • Recurring deliveries (Amazon, Chewy, etc.)
      • Smart home accounts (Ring, Alexa, etc.)
      • Gym/fitness memberships
      • Magazines, newspapers, and digital media (The New York Times, Kindle books, etc.)
      • Subscription boxes (Hello Fresh, Ipsy, Barkbox, etc.)
      • Gaming accounts (Twitch, Xbox, etc.)
    3. Social media accounts (Facebook, Twitter, Instagram, etc.)
    4. Automatically refilling prescriptions
    5. Recurring donations
  3. Keep adding to this list as needed while you continue to receive mail and emails.
  4. As soon as you have all the important information, you may permanently close your loved one’s email account by contacting the customer support team of each respective company.

Cell Phones

What is it?

Your loved one may have had a cell phone.

Why is this important to me?

Cell phone providers will not stop billing an account unless they have been notified of your loved one’s death. It is important to get in contact with their provider and close the account if you wish to avoid being billed for a cell phone that is no longer in use.

What do I need to do?

You should keep possession of the cell phone until you complete the account closure. Having the cell phone in your possession will help you identify the carrier and get any photos, contacts, or other information off the phone that you may want to keep.

Once you are ready to get rid of the cell phone and/or cancel the account, you will need to contact the carrier’s customer support.

Required Information Needed:

The information required depends on the cell phone carrier. Typically, it is wise to compile the following information as best as you can to facilitate the account closure process:

  • The carrier of the cell phone
  • The name on the account
  • The account number
  • A certified copy of the death certificate
  • Your loved one’s date of death
  • You loved one’s phone number
  • A recent cell phone bill
  • The last 4 digits of you loved one’s Social Security number

Step by Step Guide:

To find the phone service / carrier

  1. Turn on the phone
  2. Look in the top left or right corner of the screen. Typically, it will show the name of the carrier that phone is under. Note – you do not need to unlock the phone for this to display.

To unlock the phone

  1. If you know your loved one’s passcode, simply enter the code. Once you have access, you can navigate through the phone.
  2. If you do not know the passcode but you have your loved one’s login information (email and password) for their iCloud or Google account, you can log into either service and reset the passcode as long as their phone is associated with their respective account.
  3. Note: If you do not have access to the passcode or your loved one’s account information, you will most likely be unable to unlock their phone. You can contact customer support and explain that the account holder has passed away and that you are trying to access their phone. Again, you may be able to gain access by verifying information with the customer support representative, but this may not always be possible.

To cancel an account

  1. Locate and call the customer support number of the phone carrier
  2. Notify them of your loved one’s death
  3. Provide them with the relevant information (as listed above)
  4. Request that the account be closed

Customer Support Contact Information

Vehicles

What is it?

Your loved one may have had one or many vehicles titled in their name.

Why is this important to me?

You will want to decide how to deal with your loved one’s vehicle. Transferring the title is necessary in order for the vehicle to be registered correctly with the state.

Who is able to transfer?

It depends on how the vehicle is titled. There are typically 2 ways a vehicle is titled:

  1. Titled in an individuals name In this case, when the time comes to sell or transfer the title of the vehicle, the executor can take the title to the DMV. He/she will also take a certified death certificate to the DMV (Department of Motor Vehicles). With the certified death certificate, the DMV will have you fill out another form – an affidavit – which will act as a deceased’s signature. The title can then be transferred to someone else.
  2. Titled as Joint owners – like a husband and wife or parent and child This method will have an “AND” in between the two names which means the two owners own the car together and both will have to sign the title in order to transfer the title. In this case, since one of the owners has passed away, the survivor will need to wait for 30 days after the death and then take a certified death certificate to the DMV (Department of Motor Vehicles). With the certified death certificate, the DMV will have you fill out another form – an affidavit – which will act as a deceased’s signature. The title can then be transferred to someone else. Another method will have an “OR” in between the two names which means the two owners own the car independent of one another and it will only require one of the owner’s signatures to transfer the title. As you can see, this is the easiest way to title a vehicle but it may not be the safest way since one owner can sell or transfer the title without the other owner knowing. In any case, one of the owners (the survivor) can sign the title and transfer to another party.

What do I need to do?

Depending on what you decide to do with the vehicle, car payments will need to continue, registration will need to be maintained, and/or the car’s ownership will need to be transferred.

  1. If the vehicle is in just your loved one’s name, it will have to be retitled to transfer ownership.
  2. If the vehicle is in your loved one’s name AND someone else’s (such as a surviving spouse), the vehicle will have to be retitled to transfer ownership.
  3. If the vehicle is in your loved one’s name OR someone else’s (such as a surviving spouse), the vehicle will not have to be retitled to transfer directly to the other person.

Required Information Needed:

State requirements may differ, but you will most likely need:

  • A certified copy of the death certificate
  • A copy of your loved one’s driver’s license, permit, or ID
  • The certificate of title
  • Odometer disclosure statement
  • Transfer fee
  • Proof of right to transfer

Step by Step Guide:

  1. Visit your local DMV in person to transfer titles

Important Contact Information

Locate a DMV office here: https://www.dmv.org/dmv-office-finder.php