Nebraska Public Service Commission opens complaint against Windstream in relation to recent 911 outages
The Nebraska Public Service Commission opened a complaint against Windstream in relation to recent 911 outages.
The complaint follows its months-long investigation into three separate 911 outages involving the telecommunications carrier.
“Through our investigation we have determined that violations of Commission regulations may have occurred,” Commission Chair Dan Watermeier said in a statement. “The complaint, provides the Commission the ability to hold the carrier accountable through punitive actions.”
READ MORE: Nebraska senators aim to prevent more 911 outages, improve transparency
Through its investigation, the commission said it found the "next generation 911 system remained fully functional."
The commission said it was the ability of the carrier, Windstream, to deliver the calls.
"Windstream is committed to being a reliable communications provider to Nebraskans, and we will continue to work with the commission on this matter," the carrier said in a statement.
A hearing on the complaint is scheduled for the end of August.
“The Commission and the public must have accountability from our telecommunications carriers in providing a redundant system capable of delivering 911 calls no matter the situation,” Watermeier said.