Shopper Community
Shopper Community
Thanking Shoppers For Sharing Love Through Food
Since our earliest days in San Francisco, the shopper community has played an important part in Instacart's journey. Over the past 11 years, shoppers have picked more than 14 billion items, sent and received more than 4.5 billion customer chats, and shopped from more than 80,000 store locations — saving the day (and dinner!) for millions of families. And, since Instacart is now available to…...
Aug 25, 2023
Shopper Community
New Updates for a Smoother Delivery Experience
We’re always seeking to make the entire shopping experience easier and more seamless for shoppers and customers alike. Today, we’re announcing several updates designed to make delivery easier, safer, and more efficient. Seamless Drop-offs We…...
Jun 27, 2024
Shopper Community
New features to support you in a smooth delivery
Kurra - 550 deliveries Today, we’re announcing a few new features designed to create a more seamless experience when you are delivering to customers. As part of our continued commitment to support you while you…...
Jun 27, 2024
Shopper Community
Shoppers in California have earned more than $3 billion on Instacart since Prop 22 was passed
Shoppers are at the heart of the Instacart community, with hundreds of thousands of people picking, packing, and delivering groceries and other essentials to millions of customers across the country. For the past 12 years,…...
May 20, 2024
Shopper Community
Keeping Our Platform Secure
The security of the Instacart platform is one of our top priorities, and we’re continually prioritizing more ways to make it even safer for shoppers, customers, and our whole community. Our dedicated teams focus 24/7…...
Apr 16, 2024
Shopper Community
Earning Less: The Harmful Impact of Seattle’s New Pay Law
When the Seattle City Council passed an extreme minimum pay standard for delivery network drivers in 2022, the councilmembers at the time largely ignored the warnings from app-based companies, drivers, and community leaders that their…...
Apr 10, 2024
Shopper Community
Changes to Instacart in Seattle
In 2023, the Seattle City Council passed a new law that impacts how Instacart operates in Seattle. Due to these new regulations, we’re making several changes that will go into effect as of January 13,…...
Jan 12, 2024
Shopper Community
10 Items or Less: Shopping Across the States
The Instacart community is as diverse as the items in the grocery store — every day, tens of thousands of individuals shop, deliver, and become an extension of people’s households. We want to share this…...
Dec 11, 2023
Shopper Community
Changes to customer ratings
Dedrick - 3071 deliveries We know that shoppers do their best on each batch to deliver great service. However, you’ve told us that it can be frustrating if a customer provides a low rating based…...
Nov 15, 2023
Shopper Community
Introducing Updates to Our Ratings System
It’s incredibly important to us that our shopper ratings system is as fair and straightforward as possible. Not only do ratings allow you to receive real-time feedback from your customers, but maintaining an average rating…...
Nov 15, 2023