OPENHOUSE
Building community by centering the voices of LGBTQ+ Seniors.
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Housing Assistance
Openhouse is a critical source of information when new and existing affordable housing options become available. At weekly housing workshops, seniors receive information about their options and eligibility requirements. In follow up sessions, staff and peer-to-peer volunteers assist individuals to complete applications and improve their chances of success through financial coaching, debt-management, and budgeting.
Community Engagement
LGBTQ+ seniors rely on friends, community members and organizations like Openhouse as their chosen family to stay engaged and stay healthy.
Community Engagement programs brings LGBTQ+ seniors together to reduce social isolation, stay engaged, enrich their lives and have fun. Social and cultural activities include: self-directed social events like game days and monthly potlucks; movie screenings, museum tours and other outings; general discussion groups; and arts and writing workshops. Over the next year, LGBTQ+ seniors will enjoy more opportunities for civic engagement and a life enrichment program with evening classes led by volunteer educators and experts in particular areas of interest. New targeted activities will focus on the interests of particular community segments, including members of the community who identify as transgender and people of color.
Training and Partnerships
The Openhouse Cultural Sensitivity Training and Technical Assistance program is a critical component of our strategy to create physical, emotional and economic stability for LGBTQ+ seniors who receive services across the greater housing and senior-services sector. Our training program effectively empowers partner agencies that serve seniors to break down the barriers LGBTQ+ seniors face in accessing their housing and services. In addition to building a network of trained agencies that is welcoming and able to serve LGBTQ+ seniors over time, the program expands options for our clients today.
On Lok and Openhouse, a leading provider of LGBTQ senior services, have joined forces to co-design the nation's first community-based adult day program for and with the LGBTQ community, launching in late 2020.
Openhouse + On Lok Community Day Services (Community Day) involved LGBTQ seniors from the very beginning to co-design a multi-faceted program, bringing much-needed services to San Francisco’s growing LGBTQ+ community.
Information and Assistance
LGBTQ+ older adults find new sources of support and access critically needed services through the information, referrals and basic emotional support provided by Openhouse. To meet growing community demand and the priorities identified by the San Francisco (LGBT) Aging Policy Task Force, Openhouse was designated as one of ten city-funded Aging and Disability Resource Centers in July 2014.
Case Management and Care Coordination
In September 2014 Openhouse began the city’s first case management program for LGBTQ+ older adults who have multiple challenges and more complex needs. This continuum of assistance provides the wrap-around support, linkages and coordination that all seniors need. For LGBTQ+ seniors, the vast majority of whom do not have children, these services are critical to maintain their independence and ability to remain living in a community setting.
Health and Wellness Activities
To reduce health disparities, promote healthy behavior and encourage early access to care, Openhouse offers 50 health and wellness workshops led by health professionals each year. Workshop topics include: HIV/AIDS prevention and treatment, diabetes prevention, healthy eating, managing stress, reducing suicide ideation, and reducing high blood pressure. In addition to these workshops, Openhouse offers weekly exercise classes, meditation program, and support groups (including an HIV/AIDS support group).
Friendly Visitor/Caller Program
Openhouse recruits, screens and trains hundreds of volunteers to provide ongoing companionship, emotional support and practical assistance to LGBTQ+ adults at risk for social isolation. Friendly Visitors help reduce this risk by helping seniors socialize and maintain support networks, which is directly correlated to reducing hospitalization stays, avoiding institutional care and improvements in health.
Where we work
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients participating in support groups
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Openhouse offers more than 11 different support groups, each tailored to meet needs such as grief, caretakers of people living with dementia, long-term HIV survivors, etc.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Related Program
Community Engagement
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We provide meals at our bi-weekly "Rainbow Lunch" program, and transgender outreach programs. These meals provide an opportunity to reduce isolation and create connections.
Hours of volunteer service
This metric is no longer tracked.Totals By Year
Related Program
Health and Wellness Activities
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Volunteers are our front-line forces, assisting with making friendly visitor calls to reduce isolation amongst LGBTQ+ seniors, deliver groceries, and more.
Number of volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Volunteers are our front-line forces, assisting with making friendly visitor calls to reduce isolation amongst LGBTQ+ seniors, deliver groceries, and more.
Number of referrals to resources offered
This metric is no longer tracked.Totals By Year
Related Program
Case Management and Care Coordination
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Openhouse provides resource navigation and referrals to community members to many different resource-providing agencies for housing, food access, healthcare and more.
Number of clients served
This metric is no longer tracked.Totals By Year
Related Program
Case Management and Care Coordination
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Openhouse clients (community members) receive a wide variety of services, from housing navigation, grocery deliveries, support groups, and more.
Number of Friendly Visitor Calls made to LGBTQ+ seniors
This metric is no longer tracked.Totals By Year
Related Program
Friendly Visitor/Caller Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The Friendly Visitor program matches a volunteer with an LGBTQ+ senior, providing connection and reducing social isolation and lonliness.
Number of grocery deliveries made to clients
This metric is no longer tracked.Totals By Year
Related Program
Health and Wellness Activities
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
In partnership with the SF-Marin Food Bank, Openhouse provides grocery delivery services to clients who are experiencing food insecurity, and are unable to pick up their own groceries
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Founded in San Francisco in 1998, Openhouse enables San Francisco Bay Area lesbian, gay, bisexual and transgender (LGBT) seniors to overcome the unique challenges they face as they age by providing housing, direct services, and community programs. Openhouse works to reduce isolation and empower LGBT seniors to improve their health, well-being and economic security.
To further our mission, Openhouse: is building 110 units of affordable and LGBT welcoming house for older adults and seniors in San Francisco; organizes housing and service clinics to provide LGBT seniors with resources and support to find affordable, stable housing and welcoming health and social services; offers hundreds of LGBT-affirming programs including health and wellness workshops, an HIV support group, yoga, meditation, monthly discussion groups, game days, arts and writing programs, cultural events, outings, and much more; provides ongoing, weekly emotional support and companionship to LGBT seniors through a volunteer Friendly Visitors program.
What are the organization's key strategies for making this happen?
Openhouse has developed an innovative and comprehensive program model that addresses the four most pressing needs of San Francisco's LGBT seniors: (1) housing security, (2) access to essential social and health services, (3) support for healthy aging in community, and (4) increased LGBT-sensitivity at agencies and facilities that serve the general population of seniors. Our current programs include:
HEALTH & WELLNESS/COMMUNITY ENGAGEMENT. Openhouse offers a wide range of workshops, resource events, seminars, support groups, and community activities to promote healthy aging and independence, reduce and prevent isolation, and foster early access. Community engagement programs included ongoing art and writing groups, cultural outings, and engaging classes . Peer-to-peer support groups for women, men, long-term HIV/AIDS survivors, transgender women, caregivers, and those managing loss and grief foster self-help and strong social networks. In the current fiscal year to date, 712 community members have participated in these activities. In addition, through lunch programs and at many activities we provide an average of 1,360 meals a year.
INFORMATION & ASSISTANCE. A bilingual Information and Assistance Specialist responds to requests from seniors and adults with disabilities for assistance by phone, email, and in-person. This year the program has responded to 1,335 requests for assistance from 825 community members .
CASE MANAGEMENT. For seniors and adults with disabilities facing complex health and social challenges our licensed social worker provides a psychosocial assessment, care navigation and coordination, referrals, emotional support, and in-home visits. The program currently serves 59 clients.
FRIENDLY VISITORS. Trained volunteers are matched with LGBT elders at risk of isolation to provide companionship, emotional support, and linkages to services and professional staff. Currently 48 community members are matched with volunteers. A pending funding request will enable us to significantly increase the number of clients in the program.
HOUSING ASSISTANCE. The Housing Assistance Program offers workshops, resources, and one-on-one counseling to help LGBT seniors find and maintain safe and affordable housing. The program has helped 486 seniors in the current fiscal year.
TRAINING & TECHNICAL ASSISTANCE. Openhouse trains staff, volunteers, and administrators at public and nonprofit agencies throughout the city serving older adults. In the previous fiscal year, 190 service providers and staff from 48 local age
What are the organization's capabilities for doing this?
Since its founding in 1998, Openhouse has been at the forefront in conducting and supporting research on LGBT seniors. In 2002, we completed the nation's largest and most racially-diverse LGBT senior needs assessment study. Openhouse staff and board members have extensive training and experience in serving older populations, and have authored and co-authored key studies in the field. Our co-founder, Dr. Marcy Adelman, is a recognized national leader in the area of LGBT gerontology. Openhouse staff served on the San Francisco LGBT Aging Policy Task Force, and the Openhouse Director of Programs is an active member of the California Mental Health Services Act Multicultural Coalition. Our experience in developing and delivering culturally-appropriate health and wellness programs to LGBT seniors has been recognized by the city of San Francisco, which has awarded Openhouse contracts to provide training and technical assistance, community services, information and referral, and case management services.
What have they accomplished so far and what's next?
In fiscal year 2015-2016, Openhouse responded to 1,335 requests for information and assistance, provided housing assistance workshops and counseling to 486 seniors and older adults, matched 48 lgbt seniors with Friendly Visitor volunteers; provide case management and care navigation for 59 clients; and offered more than 50 different health, wellness, and community engagement workshops, trainings, seminars, lifelong learning classes, support groups, and social and cultural activities. Altogether, 1,443 unduplicated clients benefited from our programs and services. In fall 2016, the first phase of construction at 65 Laguna Street will be completed, along with new facilities for Openhouse, providing 40 units of affordable, lgbt-welcoming senior housing. In 2018, an adjacent building will be completed providing an additional 79 affordable housing units and two floors of activity spaces for Openhouse.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
OPENHOUSE
Board of directorsas of 02/02/2024
Maite Echaniz
Bill Lowell
Chris Davidson
Susan Zieff
Ana Zamora
Maite Echaniz
Paul Donaher
Mark Buchanan
Vinny Eng
Margaret Mak
Shireen McSpadden
Steve Vettel
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 03/01/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.