TRUSTED BY 67,000+ BUSINESSES

Make every customer interaction amazing

Personalize experiences across the customer journey to boost customer loyalty and drive more revenue.

PRE-PURCHASE

Conversational Marketing

  • Personalize customer experiences
    Get a unified view of your customer context and build unique promotions on your customers’ favorite channels.
  • Boost ad ROI
    Use Custom Audiences to expand your audience and retarget visitors. And Lead Generation and click-to-WhatsApp ads to drive more conversions.  
  • Send real-time product updates
    Alert customers when their favorite products are back in stock or on sale. 
  • Turn visitors into shoppers
    Transform browsing into buying with our always-on chatbots.

IN-PURCHASE

Conversational Commerce

  • Simplify shopping
    Showcase products, answer queries, and enable purchases within WhatsApp. 
  • Enhance order values and conversions
    Give guided sales assistance via bots and live agents.
  • Revive lost sales
    Recover abandoned carts, sessions, and searches with automated promotions across email, SMS, and Whatsapp.
  • Encourage purchases
    Help customers buy with confidence with proactive support and instant bot responses to FAQs.

POST-PURCHASE

Conversational Support

  • Enhance customer support
    Provide your team a unified view of all your offline and online interactions.  
  • Enable agents to work faster
    Bot support speeds up service requests, order updates, and answers, empowering agents to focus on more critical requests. 
  • Empower customers
    Handle refunds, returns, renewals, and appointments, on their preferred channels.
  • Manage your online reputation
    Convert social media interactions into private conversations for a positive brand presence.

Powerful Alone, Unstoppable Together

accordion 1 all in one marketing and support solution 2 accordion 1 all in one marketing and support solution 2
Customer Service Suite Customer Service Suite

Powerful Alone, Unstoppable Together

Freshmarketer

AI-powered multi-channel marketing automation platform. Gain a 360° view of your customers and create personalized, contextual experiences across their favorite channels. Identify top segments, automate customer journeys and recommendations, and optimize campaign performance with our AI-powered marketing assistant.

accordion 1 all in one marketing and support solution 2 accordion 1 all in one marketing and support solution 2
Freshchat

All-in-one service with an AI boost. See how amazing customer service can be. Resolve customer issues quickly and easily in one seamless omnichannel solution. Self-service, conversations, tickets.

Customer Service Suite Customer Service Suite

Connect with Apps you love

Explore more than 1200 apps on our Marketplace

integrations apps 1 integrations apps 1

What our customers are saying about us

Sign up for your free trial

14 days. No credit card required. No strings attached.