I write about science-based business strategies. One thing customer experience and corporate culture have in common is that they both involve humans. My books Friction (McGraw Hill, May, 2019) and Brainfluence (Wiley) both translate important behavioral science into practical
Confusion: Your Brain's Secret Weapon For Personal Growth
Embracing confusion can lead to deeper understanding, enhanced critical thinking, and personal growth by encouraging effortful engagement with complex ideas.
Taylor Swift’s Record-Breaking Tour Has One Flaw: Merch Issues
The Eras Tour has made headlines, but the solution to a major Swiftie pain point and fan experience problem might come from an unexpected tech intervention.
Elon Musk To Move X And SpaceX Headquarters To Texas
Upset with a new California law protecting the rights of transgender children, Elon Musk is moving his two largest remaining California businesses to Texas.
Amazon’s Blueprint For Frictionless Shopping Is The Future Of Retail
Amazon developed multiple technologies to eliminate checkout lines, reduce costs and boost sales. Now, the company is offering them to competitors. Is this the future?
Is Musk’s X Using Dark Patterns To Trick Users? EU Says ‘Yes’
The European Union has accused X, formerly known as Twitter, of using deceptive "dark patterns" to mislead users, including the now meaningless blue checkmark.