8 minutes ago
When Change Is Needed, Your Employees Become Your Customers
To be successful in any change initiative, leaders should treat the challenge of employee buy-in as seriously as the challenges of attracting and keeping customers.
I knew I was in an environment to learn, so I didn't want to stick out. I knew I had a knowledge that nobody else had, so people could trust that aspect to me...I don't pretend to do everything. I knew what my role was [on joining Alibaba].
Joseph Tsai