Shipping information

United Kingdom

Royal Mail First Class—£4.20 + VAT per order:
The most cost-effective method of delivery but offers no tracking facility or next day guaranteed delivery (up to 2kg). Royal Mail do not offer a guaranteed delivery time on first class dispatches, although they do aim to deliver by the next working day.

Sizing restrictions: Due to volumetric sizing restrictions placed by Royal Mail on its First Class postal service, when orders exceed predetermined dimensions the necessary upgrade to courier service delivery will incur additional carriage costs of £6.90. This is outwith the control of Fleet Street’s Finest Ltd. and at the discretion of Royal Mail.

When this does occur, our Customer Service team will contact you directly to notify of the change in delivery method.

Courier—£9.95 + VAT per order:
Courier service offers a faster delivery time than standard post and tracking is available with DPD predict, giving you a convenient one hour delivery window for your order. Orders will be delivered the next working day after dispatch* and our courier is DPD.
Republic of Ireland

Airmail:
Can sometimes take up to 10 working days for delivery. £6.00 + VAT. For orders less than 2kg and within the following dimensions:
Letter or Packet—Minimum Size
One surface must be at least 90×140mm.
Letter or Packet—Maximum Size
Length, width and depth combined must not exceed 900mm.
Tube or Roll—Minimum Size
Length plus twice diameter must not exceed 170mm. Greatest single dimension must not exceed 100mm.
Tube or Roll—Maximum Size
Length plus twice diameter must not exceed 1040mm. Length must not exceed 900mm.
Northern & Republic of Ireland

UPS (Albums & Large Products)
Approximately 48 hours (working days only) after dispatch (with tracking). £10 + VAT regardless of weight or size.
Europe & Rest Of World

We can deliver to all parts of Europe & beyond. Time in transit & cost will vary dependant on location. Please contact sales@fleetstreetsfinest.com or 44 (0)845 519 5000 for a quote.
Saturday Delivery

Unfortunately Saturday deliveries cannot be guaranteed by our delivery partners.
Combining Orders For Shipment

Due to the vast number of orders processed on a daily basis by Fleet Street’s Finest and our quick production times, we cannot dispatch separate orders in one consignment. If products are to be dispatched together, they must be placed in the same order.
Splitting Orders For Shipment

When an order containing two products that have different production times is placed, the overall production time will be the longer of the two. The order will be dispatched only when all components are complete.

*Some Islands and outlying areas require an extra day for delivery. Areas affected include:
Scottish Highlands – FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands
Northern Ireland BT

Returns Policy

We hope you’re happy with your order from Fleet Street’s Finest. But should you not be completely satisfied with your purchase, you should contact our Customer Service Team who will be happy to try and resolve any issues.

To return an item, please contact our Customer Service Team within 7 days of receiving your product on +44 (0)1462 421 894 or at directors@fleetstreetsfiniest.com. You should quote your order and account numbers and the reason for return. To resolve the issue as efficiently as possible, we may ask for images of the product to investigate further.

We will only accept order returns if products are faulty or damaged so please check your order carefully before submitting it.

When returning items, please ensure they are packaged in, or as near to, the same condition you received them (where applicable) and secure before sending.

A member of our Customer Services team will arrange for the product to be collected by our dedicated courier service, DPD. Collections can only be arranged from Monday to Friday and from UK and Ireland addresses only. Overseas customers should contact Customer Service directly to discuss the return of their order.

Quality Check

When returned items arrive at our lab, they are checked by the Directors to confirm the reason for return. If, for any reason, a product is not found to be faulty or damaged, we reserve the right to send the item back to the customer with a postage charge.

Due to the bespoke nature of our products, we will be happy to produce a replication of the product. Please note you may be asked to resubmit the order if we no longer have your files. Should the item you received in your original order no longer be available, you will be offered an alternative product option in this instance.

All order reproductions are at the discretion of the Directors.

Refunds

Any refunds, where applicable, will be at the discretion of the Directors.