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Latest stories
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5 things we learnt in our latest air fryer test
Fresh from testing the latest batch of air fryers, CHOICE experts reveal some of the newest features and tips to help you buy. -
The headphones to avoid buying
Looking for headphones that deliver both great sound and silence? Listen to our experts and give these a miss. -
The best stick vacuums for carpet and hard floors
Tips to help you find the right stick vac. Plus, the top scorers for carpet and hard floors. -
That's discrimination! What businesses aren't allowed to ask
How companies discriminate against consumers, and what to do about it. -
Do you need health insurance for ambulance?
Young and healthy but concerned you need health cover for ambulance and accident? We examine your options.
Take action
Sign the petition for fair, transparent grocery pricing
It should be easy to work out which products are the best value at the supermarket, but major supermarkets use a range of pricing tactics that could make you think products are better value than they are, including price tags that look like discounts when the product isn’t actually discounted. Call on the government to force supermarkets to use fair, transparent pricing now.
Cost of living
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What's the cheapest way to heat your home this winter?
Keep warm for less during these cooler months. -
Renters, here's why you shouldn't drop your contents insurance
You might be surprised by how much value your policy can deliver. -
Best extras health insurance policies for under $15 a month
The best policies to help you save on dental and physio. -
Are you paying more than other customers for the same energy plan?
Some pricing strategies make it hard to tell if you're getting the best deal. -
Can you rely on AI for money advice?
We asked Meta, Google and ChatGPT for financial help. Here's what happened
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Supermarket pricing
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Who has the cheapest groceries?
Does Coles, Woolworths, Aldi or IGA offer the biggest savings? -
How we survey grocery prices
Here's how we find which supermarket offers the greatest savings. -
Smart grocery swaps to save money
A few switches can save you hundreds or even thousands on your annual grocery bill. -
Cheapest fruit & veg: Fresh, frozen or tinned?
Can you save at the supermarket by swapping fresh produce for tinned and frozen? -
Everyday Rewards and Flybuys: Real savings, or just a data grab?
Supermarkets give us plenty of incentives to join, but there are downsides you might not be aware of.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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