Compliance Report Cards

To ensure the CCTS can provide free and effective service to customers when they need it, PSPs must comply with a range of requirements. The Compliance Report Card provides information about our compliance monitoring and enforcement activities, and highlights areas of major non-compliance that we intend to work with PSPs to address.

The CCTS actively monitors compliance with specific requirements and engages with non-compliant PSPs to ensure they come into compliance. When PSPs continue to be non-compliant, the CCTS has a range of enforcement tools that include publicly naming those PSPs, and ultimately the authority to expel them. Expulsion triggers a referral to the CRTC for further action, because it is a regulatory requirement for these service providers to participate in the CCTS.