Participating Service Providers
To ensure the CCTS can provide free and effective complaint resolution services to customers when they need it, the CRTC requires internet, phone, and licensed TV service providers in Canada to participate in the CCTS.
Below is a list of telecom and TV service providers who are in good standing and participants in our ombudsman complaint program.
Don’t see your provider on this list? We might still be able to help.
If your complaint falls within our mandate, but your service provider does not currently participate in the CCTS, we take the necessary action to enroll your service provider in our complaint resolution program within 30 days of you filing your complaint.
Learn more about our complaint handling process here.
For a list of non-compliant providers, click here.
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