Who We Are

Commissioner

Howard Maker was appointed Canada’s first Commissioner for the Commission for Complaints for Telecom-television Services in August 2008. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985.

In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise in investigations and complaint-handling. He conducted investigations and managed investigators at the Law Society of Upper Canada, and thereafter was appointed the Director of Investigations at the College of Physicians and Surgeons of Ontario.

Howard subsequently joined the Ombudsman for Banking Services and Investments, where as Senior Deputy Ombudsman he led the division of the organization responsible for investigating investment complaints.

Howard has guided the CCTS through its growth from a small start-up with uncertain prospects to an important participant in the Canadian telecom sector. This process is now being replicated in the TV sector too.

Howard represents the CCTS regularly at CRTC proceedings, in which the CCTS is an active participant. The CCTS administers four CRTC-issued industry codes of conduct.

Through regular media and public appearances, Howard ensures that the CCTS’ public reporting of industry issues drives improvement in consumer-related business practices.

CCTS staff

The CCTS employees bring diverse backgrounds and experience to their work. They have worked with consumer associations and regulators, in the telecommunications industry and some are lawyers.