Welcome to the Commission for Complaints for Telecom-television Services
How to submit a complaint to CCTS
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
The benefits of working with us
100% free
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
89% resolution rate in 2022-23
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
175,000+ complaints handled
We have helped consumers deal with over 175,000 complaints.
“I felt supported in resolving the dispute with my internet provider. It was quick and done in a professional manner. Thank you for being there!”
CCTS customer
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