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RBI penalizes five banks, including PNB, for regulatory non-compliance in first week of July
The Reserve Bank of India (RBI) has penalized five banks, including Punjab National Bank (PNB), in …
ANI
Uniform KYC on the horizon! Here’s how the proposed process can ease the burden on customers and institutions
In a recent meeting led by Finance Minister Nirmala Sitharaman, a proposal was submitted for unifor…
Sebi eases Know Your Customer (KYC) compliance guidelines
Markets regulator Sebi has decided to simplify the risk management framework for validating Know Yo…
PTI
Airlines may owe you for your flight chaos. Here's what to know.
Thousands of flights were canceled or delayed in the United States on Friday due to an IT issue cau…
Benjamin Zhang
Here’s how your life insurance plans are set to change
IRDA has brought forth many changes for life insurance products, in a bid to make them more custome…
Finally, an explanation for why it's so frustrating to deal with customer service
If you've ever been at your wit's end with a customer service rep who can't help, you may be a vict…
John Towfighi
I work in sales at Coach. Customers always make these 5 mistakes when buying luxury bags.
I've worked as a sales associate at Coach for two years, and I've seen customers make big mistakes …
Addison Esparza
CrowdStrike's terms and conditions say most customers would just get a refund due to the massive outage, cybersecurity lawyer says
CrowdStrike and cybersecurity insurers can expect years of lawsuits after a botched update sparked …
Jacob Shamsian
Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
Remote roles are often portrayed as good for mental and physical health, but that isn't always the …
Lindsay Dodgson
7 things Starbucks customers should stop wasting money on, according to a former barista
From venti lattes to bottled water, here are some of the things I think people are wasting money on…
Inga Parkel
Apple wants you to know it still doesn't like Meta
Apple and Meta probably aren't doing anything together on AI — or anything else — anytime soon.
Peter Kafka
Customers are already calling the McDonald's $5 meal deal 'skimpy'
McDonald's plans to offer a $5 meal — a sandwich, nuggets, fries, and a drink — for a m…
Alex Bitter
Don't be like JD Vance. Make your Venmo contacts private.
Venmo only started allowing you to keep your contacts private recently. Here's a step-by-step guide…
Katie Notopoulos
How Daily Harvest used AI to optimize product packaging and improve customer service
Daily Harvest, a plant-based-food brand, uses AI-driven cartonization software to optimize packagin…
Erica Sweeney
Here's how Uber and Lyft drivers try to get customers to tip even though it only happens on a quarter of rides
Uber and Lyft drivers share what they do to maximize their tips, even though some say tipping is in…
Noah Sheidlower,Jacob Zinkula
The scary new ways you're about to get overcharged for everything
Retailers have figured out how to set prices based on your age, mood, and sexual orientation.
Albert Fox Cahn
NICE's CEO says AI is 'the ultimate alchemist' that can transform customer-experience solutions
The customer-experience-software company NICE is investing in AI to reduce workload and increase cu…
Erica Sweeney
Why Amazon wants you to pick up your Prime Day orders this year
Amazon's Prime Day announcement includes a shoutout to its pick-up points. Here's why collecting yo…
Alex Bitter
6 signs you're good at your job, according to an HR executive with over 35 years of experience
A former HR director at PwC who has worked in the field for 36 years shares six signs to look for t…
Emma Magnus
Kalpa unveiled: Everything you need to know about this beautiful village
Kalpa is located in Himachal Pradesh's Kinnaur district, enchanted with its serene beauty and cultu…