It was a bit strange, the woman in front lobby wasn’t very explanatory or efficient. She forgot to have me sign the paper for the companion dog, and she gave me a room that wasn’t the one I had chosen on Booking. I have to spoke with the manager, and at first, she tried to convince me that those were general photos when I know I always choose the room according to the photo. She told me there were no more rooms available because they were all booked. I told her to give me my money back and I would leave. When I said that, she told me she would give me a room like the one in the photo and offered me two welcome cocktails. What I don't understand is why she first tells me one thing and then another (although I appreciate her attention). Then they gave me the key to change my luggage to the new room (they never offered to have the bellboy help me). In the room transfer process, I forgot the key to the previous room with my things inside. I told the cleaning lady, who was right there and saw me come and go several times, and she said she couldn’t open the room. Wich I don’t understand if she saw me , I had to go back down to request a new key. The woman at the desk gave me the wrong key( again, another mistake ) and I lost about two hours in the whole process. My stay was only for one day, which I couldn’t enjoy much because the pool, losing time resolving these issues. I feel that they need to be more attentive and efficient. It’s a very beautiful hotel of VERY high quality, and the staff should not ruin the experience for guests. Thank you

I love the style decoration , rooms , smell , etc its wonderful

Stayed in July 2024

The party on the rooftop went late into the night and I could hear the music in my room. The $15 credit is only available at the downstairs restaurant for dining in at dinner. The booking said $15 food/drink credit so that was a bit misleading.

Rooftop pool was great. Hotel was clean.

Stayed in July 2024

I couldn’t get a kettle to my room. I always ask for a kettle if it’s not a already in the room since I’m a big tea drinker and the fact that I couldn’t get one and when I asked at the restaurant for it or for hot water they were kinda weird about it.

I really liked that we got upgraded to a room with a nicer view and that we were able to have a bed at the rooftop terrace. The lady at the desk who welcomed us was amazing.

Stayed in July 2024

There seems to be changes and information that all staff aren’t aware of. The $15 daily credit was an issue that staff were unaware of and some saying they weren’t aware of this or how it worked. The sliding door for the toilet area in the room gets stuck and comes off the rails which is a pain.

The decor was beautiful and modern. The attention to aesthetic detail was very impressive. The staff are very responsive to queries. The food in Sungold’s really good and the rooftop’s amazing for drinks and atmosphere.

Stayed in June 2024

Bed small, toilet door didnt close, no free coffee in morning in downstairs bar (like there used to be), house keeping missed coffee condiments every day in our room, bar was very noisy at times (after 9). All minor, but worth mentioning

Downstairs bar and pool. Location and views

Stayed in June 2024

Drinks were very expensive

Easy walking distance for where we wanted to be. The pool was a must

Stayed in June 2024

The roof is accessible by the public and there are only 2 lifts (no option to take the stairs!) and these can take ages to arrive for hotel stayers. I experienced two occasions at the front desk of feeling belittled by staff, like I wasn’t the type of person that should be staying in the hotel! Very rude. The rooms are small, don’t expect a big room but great views if you have a balcony

Amazing views, great roof top pool and bar. Clean

Stayed in June 2024

The property is a party venue, it was very loud on Fri-Sun, with party on the roof.

Property was in a good location and the rooms were nice

Stayed in June 2024

Little nosey in morning but I was awake anyway

A lovely boutique hotel , kept its main moral compass lovely staff and clean

Stayed in May 2024

Be prepared for Williamsburg, it is not a quiet place of a night. The area has a party vibe especially at the weekends. We knew this going into our stay and thankfully the noise wasnt all night but it was ongoing late a night. Especially if there is a party on the roof of an evening. I think the rooms could benefit with improved double glazing/insulation. The balcony doors let in quite a bit of noise.

Room was an ok size for New York, really comfortable bed and nice bathroom. Staff were really friendly and the hotel was in a great position to explore Brooklyn/Williamsburg. Lots of great places to eat and drink close by. Views from the balcony over Manhattan were amazing!

Stayed in April 2024

Signature bar closed on second night for a private function. We were never made aware of this and was disappointing as only staying for 3 nights

Fantastic room

Stayed in April 2024

We used often about the roof being open to multiple members of staff and we never really got an answer. Then we tried it on the off chance one day and it was open which was frustrating as it was one of the main reasons we booked the hotel.

Room was beautifully designed and to our taste! Balcony was a great addition and worth the extra money.

Stayed in April 2024

There was not anything thing that I did not like except I make a mistake and book with booking .com for a much more expensive stay

very nice hotel the room was very comfortable

Stayed in May 2024

Carlos at reception was fantastic

Stayed in April 2024

Initially we were put in a room on a floor where they were doing construction/renovations There was a builder sawing and drilling on the balcony next door We asked to be moved and they graciously did so, just not sure why anyone would be allocated a room next to all that noise & building work going on Pool/rooftop wasn’t open even though it was beautiful weather

Great location, lovely welcoming staff on the desk particularly Maya Nice views of the city from our room - request a High floor when booking

Stayed in April 2024

It’s very expensive. As an Australian visiting New York (my daughter lives in a tiny apartment close to the Arlo so I couldn’t stay with her), staying in hotels is almost prohibitive. Perhaps a deal for a long stay could be offered?

The friendly staff and great location. The rooms were clean and I enjoyed the restaurant and bar area.

Stayed in March 2024

The rooftop pool wasn’t open and the rooftop bar wasn’t open on one of the nights we stayed , yet we were still expected to pay taxes . The basic rooms are very small and offer not much bathroom privacy

The location was good for our needs and the views from the room were excellent.

Stayed in March 2024

Everything was fine.

Location is excellent. Room was clean and comfortable.

Stayed in March 2024

The shower was a little annoying the glass door wasn't keeping water in the shower. But other than that I love this hotel I will absolutely be back.

I loved the room, but the room that was in the description wasn't the room I got. I got my city view which I loved but the room I got was a little more basic than I wanted. The breakfast was amazing 👏🏾 🤩 I'll be coming back just for breakfast. Absolutely add it to your room it's so worth it.

Stayed in March 2024

Liked the location, close to the ferry terminal and a short walk to the subway. Staff were lovely and the hotel is stylish

Stayed in December 2023

There were a couple of things I would have improved, though the state of the room was not very well maintained. I would also suggest providing even a small amount of toothpaste

My stay in NY was also special because of the stay in the neighborhood and the atmosphere at the hotel. Very comfortable and very kind staff.

Stayed in January 2024

The bathroom fixtures are all super high end (waterworks) but it feels like the contractor who installed them did not pay any attention. Almost everything leaks, is installed crooked, or not tightened. The shower glass partitions don't extend far enough to keep the rest of the bathroom dry. We had to be moved to another room part way through our stay since the room above us was leaking heavily into ours through the ceiling. We weren't compensated for the interruption either. Not even an apology. We got ghosted by the hotel staff when following up.

Lovely rooms and common spaces. Great scent in the lobby. Great location, quick walk to the L or G trains. Lots to see and eat in Williamsburg.

Stayed in December 2023

Expensive, which I knew booking the hotel, but I ordered a bucket of ice And paid $55 for it. Ridiculous! But then again I was there for a wonderful time.

The building was incredible, beautiful decor, location exactly where and what I needed.

Stayed in December 2023

The bathroom door couldn't be closed.

Stayed in December 2023