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  5. Reviews of Hampton Inn & Suites Ocean City West

Reviews of Hampton Inn & Suites Ocean City West 3 stars

12708 Ocean Gateway Hwy, West Ocean City, Ocean City, MD 21842, United States

#14 of 114 hotels in Ocean City

Guests' Choice

Review score

Based on 429 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 7 July 2024

    8.0
    It was a pleasant stay
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The beds were itchy.

    Property was close to food and shopping. Appreciated the breakfast and allowing pets

    Stayed in July 2024

  • Reviewed: 5 July 2024

    9.0
    We really like the Hampton hotel chain, we use them all over the world. This one is highly recommend
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights

    1) For some reason there was no toilet brush in the bathroom. 2) The elevator and walls on the floor were being repaired, so in some places it was dirty and wet both in the elevator and on the floor, but this was quickly cleaned up. 3) I would like more variety of dishes and food products at breakfast. There were no vegetables, just small slices of fruit, which was quickly taken away. But there was a very tasty scramble and waffles, good coffee (available 24/7), and when leaving the dining area you could take apples and bananas with you from the basket. 4) On holidays there are too many people in the hotel and the dining room is not designed for them; many had to simply eat on a pouf or take food with them to their room. 5) We were upset that the pool was not open on the days of our arrival and could not use it.

    The room was very spacious, clean, and well-decorated. It had everything you needed to stay at the hotel for several days. There are good cosmetics in the bathroom and many towels (I really liked that you are not limited to just one large and one small towel). The bed is large and comfortable, the bed is clean, no unwanted hair in the bathroom or on the carpet. There was a fireplace outside where you could sit in the evening. The staff is amiable and ready to help with any request. There are many cafes and restaurants nearby; you could walk to some of them or just cross the road (that is, you don’t even need to drive a car).

    Stayed in July 2024

  • Reviewed: 3 July 2024

    10
    Everything was wonderful from Arrival to departure thank s to all the staff
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great

    Stayed in June 2024

  • Reviewed: 30 June 2024

    9.0
    Nice overall
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    The vent being open slightly in the bathroom.

    The breakfast

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Had a great time.
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool could be larger.

    Room size, perfect. Bathroom was very big and really liked that. Friendly and helpful staff.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Overall would stay again. The staff were friendly and washer and dryer worked well. I do think $6 is a bit for wash and
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Mattress had pee stains on it , and what looked like pee stain from dog on the rug

    Good location - pretty close to beach

    Stayed in June 2024

  • Reviewed: 18 June 2024

    9.0
    Okay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t like the fact someone used my room number to buy goods in the hotel, money refunded

    Good breakfast

    Stayed in June 2024

  • Reviewed: 18 June 2024

    10
    Great
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing everything was great

    Excellent

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Exceptional
    • With a pet
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Great service

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Overall it was a nice hotel and a nice stay with minor issues that didn’t overwhelm our stay
    • Leisure trip
    • Family with young children
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was indoors but the water wasn’t warm and the pool and pool area wasn’t that clean. Also, there was what looked like mold in the hole in the sink of the bathroom

    It was a nice hotel overall

    Stayed in June 2024

  • Reviewed: 12 June 2024

    9.0
    Very enjoyable.
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing to dislike.

    Very helpful and attentive staff.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location !

    Stayed in June 2024

  • Reviewed: 13 May 2024

    10
    Great Hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bed was too firm for me.

    The location was perfect. It was very clean and modern. Kayla at the front desk was awesome.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean and staff was nice

    Stayed in May 2024

  • Reviewed: 28 April 2024

    10
    Incredible definitely recommend!
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I don’t have anything bad to say just keep it up!

    So seriously the hotel was amazing, the rooms were incredibly clean and well maintained. You can tell this property is well managed, not only in appearance but in staff encounters everyone was nice and friendly answering any questions with ease. And the elevators are clean too!! I know these things sound small but yiu just don’t quality and kindness anymore and this place had it all. And I had a load of kids with me so thanks again.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    My wife and I were traveling with four other couples. We enjoyed our stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Easy access to local restaurants and sights. Friendly staff! We were offered daily room/laundry service (just like pre-covid days!).

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    It was good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom door lock was broken

    The breakfast and location were great

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Distance to boardwalk/store areas However. That was my mistake, not facilities

    Loved the beds most comfortable!

    Stayed in March 2024

  • Reviewed: 14 April 2024

    10
    Look forward to stay here again!!!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 9 nights
    • Submitted via mobile

    Nothing

    Very friendly very clean

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Enough said!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    N/A

    A good stay!

    Stayed in April 2024

  • Reviewed: 4 April 2024

    10
    Absolutely loved staying here close to family!
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool was definitely cold, would have loved a hot tub!

    Beautiful newer property in pristine condition!

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    A few days in Ocan City
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like the breakfast options. The sausage seemed undercooked The waffle machine was the best part. The biggest issue was the weak coffee. It was weak. They need to invest more in that department because it was a teue disappointment.

    I loved the location and the room amenities. They provided full-size hand soap, shower gel, and shampoo/conditioner. This allowed me to use the products provided and not have to use my own and it lasted the entire stay. I loved that the pool was inside and despite the weather outside my kids were able to play in the pool.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Not bad , but could be better.
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights

    True to form the hotel beds were quite uncomfortable. Being handicapped I expected a walk -in -shower. Towels and other supplies placed within easier reach. A separate swich for the exhaust fan/light, the fan is very loud.

    Hotel was convenient to the venue that we wexre attending. The room was suitable for our short stay. Overnight stay was relatively quiet. Cleanlinss could be better. Not the handicapped room we expected.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Great place to stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I loved everything about it.

    The place was nice looking, very well decorated and smelled very good. I thought the place was just built but I was shocked that it was 5 years old.

    Stayed in March 2024

Showing 1 – 25

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