Tokyo, Japan
Positive section of review
- Having a washing machine within the room was very convenient, especially as the weather was very hot. - The staff were polite and approachable. - The air conditioning system was relatively simple to use, which helped keep the room nice and cool. - The hotel offered good value for money as it met all my needs at a moderate price. I didn’t feel I was lacking anything during my stay. - The hotel was situated in a handy location. I could access the Yamanote line around the corner, which was great for travelling to Shibuya. At night I could take the Chuo line and get to Shinjuku with only 4 stops. Starbucks was also at the station, which was good for mornings.
Negative section of review
- I developed a rash while staying here. I notified the staff and an older gentleman was very receptive to my comments. He took a photo and promised to escalate it to check if it had anything to do with the bed. Although I suspect my bed had some form of bed bugs, I wouldn’t say this was the case for the hotel in general and may have just been limited to my room. However, it did make me apprehensive of sleeping on the bed. During my last night I slept on top of the duvet as I didn’t want to be itchy on a 14 hour flight home. I’m hoping the issue can be resolved quickly as I had no other problems at this hotel. - The hotel had poor WiFi connectivity on upper floors, especially on the 7th floor. I raised this with the staff but it seemed like a problem beyond their capacity to fix. - The hotel room was a little dated. It felt like a hotel that would have been incredibly high tech in the 1990s, but it doesn’t really meet the high expectations of the most cutting edge hotels in Japan today. An upgrade to the bathroom would be welcome.
Hiroshima, Japan
Positive section of review
The room was amazing, very spacious and beautifully designed. The water heater was so beautiful. And indeed the room was very quiet. We stood at the hotel for two nights with a night in between in Miyajima. The first night the staff at the reception was very friendly and helpful, even if their English language skills were poor so as our Japanese.
Negative section of review
We tried to leave our luggage's for the night abroad, but the lady at the reception had no clue what we were talking about. The second night the welcome at the reception was less friendly and the room wasn't as clean as the first time.
Kyoto, Japan
Positive section of review
Location is good. Room is very very big and spacious as well as the bathroom. It has a great sound system and is possible to smoke inside.
Negative section of review
Check in is at 5pm, if you need to check in early you need to pay an extra fee. The bed is big but it is not so comfortable.
Tokyo, Japan
Positive section of review
Easy to collect keys at arrival. Metro station is near (5 min walking). Appropriate facilities for cooking.
Negative section of review
Cleaning can improve.
Nara, Japan
Positive section of review
The location was good and the staff was very friendly. The Japanese style rooms were really nice.
Negative section of review
Maybe the water faucet in the bathroom, not a deal breaker though.
Tokyo, Japan
Positive section of review
Amazing location only few minutes walk from Tokyo Station. Nice room.
Negative section of review
Only two lifts for lots of floors. Waiting time for a lift can be long.
Kyoto, Japan
Positive section of review
The room decor and neutral lightings and lovely mattress
Negative section of review
Room are compact and not spacious
Furano, Japan
Positive section of review
I liked my own room and the air con.
Negative section of review
The wifi was so bad and hated how check in was 4pm-8pm. That’s such a short window of time. Plus i wanted to store my luggage earlier but they just said to use the station to store my luggage 🙄
Tokyo, Japan
Positive section of review
It was comfortable and clean.
Negative section of review
There were only two washing machines and the hotel didn’t provide a laundry service.
Lake Toya, Japan
Positive section of review
Nice view and good location.
Negative section of review
We paid a high price because it was a weekend, so it was not really worth it for an overnight stay because check-in is strictly at 3pm and check out is at 10am. Some hotel staff were not very friendly and looked like they were having a bad day.