Cybersecurity
Car Dealers Reel From Cyberattack on $1.2 Trillion Market
- Back-end software systems go down for thousands of retailers
- CDK warns its services likely will be down several more days
A dealership in Phoenix is handwriting paper contracts and gauging creditworthiness with guesswork. A Jeep owner in Alabama keeps calling about when a replacement part will be in stock. A family in New Jersey is waiting for word on when they can take delivery of their new Audi.
Such is life for auto retailers and their customers across the US and Canada since CDK Global — a software provider to some 15,000 dealers — was waylaid by debilitating cyberattacks that began June 19. CDK warned on Thursday that a second incident is likely to keep its systems down for several more days.