Business ProfileforCIBT Visas

Placed an order for an Australian business visa with CIBT on August 26, 2022. The visa application kit they sent me was incomplete. They did not have the entire Visa application form in the kit. I had to download the complete form from the Australian Home Departments website so I could sign in. I was charged for a business cover letter and was told I could change it for free within 14 days. On changing it within 15 minutes I was charged again. All my documents were sent to their office in Washington DC using the shipping label they provided to me. Despite the tracking showing it was delivered and signed for on Thursday September 1, 2022, they have refused to go ahead change the status of the documents to received even though they say they will mark it as received within one hour of receiving the documents. To top it off, they are sent me an email saying Final Notice even after getting the documents and me sending them an email asking them to confirm the receipt of the same. I was also charged a passport replacement coverage fee, when an Australian Visa does not require the passport to be sent to them since it is all electronic and a letter is provided. Their customer service is useless, I stay on hold for 30 minutes and the agents cannot help me or I am disconnected. I am at a point now, where I need to spend more money to rebook/cancel flights and loose out on business because they do not do what they advertise. I will never use this service again.