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The Value of Customer Experience for Healthcare Payers

Customer experience remains a challenge for payers, but there’s a real business case for investing in it.

By Kalyan Jonnalagadda, Michael Brookshire, and Joanna Goodman (Pucci)

Infographic

The Value of Customer Experience for Healthcare Payers
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How We've Helped Clients

A Medical Imaging Company’s CX Overhaul Boosts Customer Satisfaction and Revenue

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Strategy A healthcare payer sets its own long-term health strategy

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Mergers and Acquisitions A healthcare giant overcomes merger risks for global growth

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