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Omnichannel Strategy

E-commerce is big, but the most valuable customers for brands and retailers typically browse, buy and expect services both online and offline. Bain Omnichannel Strategy helps your company seamlessly integrate physical and digital worlds to deliver outstanding and often previously unimaginable customer experiences that lead to profitable growth.

Omnichannel Strategy

Why Bain

Why Bain

What to Expect

What to Expect

Vision

A clear strategy, including omnichannel ambition and priority action charters.

Capabilities

An understanding of the operational, infrastructure and organizational capabilities required to deliver your strategy.

Ways of working

New ways of working and new critical skills to ensure speed of innovation and that changes stick.

Client Results

Retail

Omnichannel strategy boosts fashion company

With Bain’s help, the management team at a leading fashion player in the Asia-Pacific region developed an integrated strategy that contributed to a five-fold increase in mobile revenue in less than one year.

Our Team

Alyssa Pei Partner Toronto

Charles Ormiston Advisory Partner Singapore

Darrell Rigby Partner Boston

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Insights
Elements of Value®
A Brilliant Recovery Shapes Up: The Global Diamond Industry 2021–22
Our 11th annual report looks at the pandemic’s effects, the industry’s impressive recovery, and the possibilities ahead.
Report
Omnichannel Strategy
Brilliant Under Pressure: The Global Diamond Industry 2020–21
Our tenth annual report looks at performance in 2019, reviews the effects of the Covid-19 pandemic in 2020, and updates our long-term outlook for the diamond industry through 2030.
Report
Omnichannel Strategy
Ten Resolutions to Ring in the Future of Retail
Retailers can thrive in the extraordinary uncertainty of 2021 and beyond with 10 New Year’s resolutions.
Retail Holiday Newsletter
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