FAQ
Cancellation & Deposit Policies:
All reservations require a credit card hold at the time of booking.
If you need to cancel or reschedule your reservation, please call the restaurant directly. Cancellations made within 72-hours of the reservation date/time are subject to a $100/person cancellation fee. However, we would be happy to work with you to reschedule your visit.
We staff appropriately and specifically prepare food in advance for every guest dining with us. In the event that you do not show for your reservation, your booking will be void and you will be charged a $100/person no-show fee.
Are you able to accommodate dietary restrictions?
Absolutely! Dietary requests are happily accommodated with at least 72-hours' notice. Please let us know if there are any dietary restrictions or allergies to be aware of in your party by adding them to your reservation requests on OpenTable. If you are reserving less than three days in advance, please call the restaurant directly to submit these requests.
Are children allowed in the restaurant?
In consideration of other guests’ comfort, dining with young children is highly discouraged. The Auro dining experience spans multiple hours- with that in mind, if the child(ren) can maintain decorum for the duration of dinner, they are more than welcome. All guests, including children, require a reserved seat, will be presented with our tasting menu experience, and are not permitted to order any items from TRUSS Restaurant + Bar's children's menu. Please note that we do not allow any audible electronic devices or headphones in the dining room.
What if we’re late for our reservation?
We carefully pace our tables each evening to ensure that we have time to take great care of all of our guests. In order to ensure the best experience for everyone, please note we will hold your reservation for a grace period of 15 minutes. Complete parties not arriving within 15 minutes of the reservation time may forfeit their reservation and be charged a $100 / person fee. As a courtesy to your fellow guests, please plan accordingly in order to arrive on time for your visit.
Do you allow corkage?
If you would like to bring wine from your personal collection, we will gladly open and serve your wine for a $75 per 750ml bottle corkage fee with a maximum of two bottles per table, or $100 per magnum bottle corkage fee with a maximum of one bottle per table. Please note that we are not allowed to serve any bottles that have been opened prior to arrival at the restaurant, and no outside liquor or beer is permitted on our premises.
What is your dress code?
Auro is a modern fine-dining restaurant. With this in mind, we encourage our guests to dress up for the occasion, though we do not require a jacket or a tie. Out of respect for our well-dressed clientele, we reserve the right to refuse to seat guests who arrive underdressed; in shorts, flip-flops, ballcaps, tacky T-shirts, hoodies, swimsuits, and other apparel we deem inappropriate in a fine restaurant. In these cases, we will honor your reservation at our upscale casual dining restaurant, TRUSS Restaurant + Bar, next to Auro.
Are animals allowed at Auro?
Per California Health Code laws animals are not permitted in any restaurant spaces. We will accommodate ADA-protected service animals; please note that emotional support animals do not qualify as service animals and are not protected under California ADA-protection laws. People using Service animals in California must have their animal on a leash or harness and should have an official identification tag. We request that Service animals wear their government-issued vests when in the restaurant.
Can I make dinner reservations for groups larger than 4 guests?
Parties of 4 more are considered "large parties" in Auro and are required to go through our ‘Group Dining Process’ which includes pre-planning the dinner event and signing an Agreement ahead of time.
For information regarding booking parties of 5 or more guests, please reach out directly to auro.napavalley@fourseasons.com.
Is there a waitlist if I am unable to make a reservation?
Yes, please call the restaurant directly to be added to our reservation waitlist. Should an opening become available, we will reach out to you as soon as possible.
Do you accept walk-ins?
We are happy to accept walk-in reservations at any time based on availability. We strongly recommend making a reservation prior to arrival to avoid any disappointment. However, even when we are fully booked, tables may become available at the last minute.
Will I receive any other communications regarding my reservation?
Our team will contact you regarding confirmation of booking, allergies/dietary restrictions, and any special arrangements you would like us to make for you. If you are booking less than three days in advance, our team may not be able to get in touch ahead of your visit. Please feel free to call us should you have any questions or concerns.
Parking & Transportation
We offer complimentary valet parking to all of our Auro guests. Please pull up to the front of Four Seasons Resort & Residences Napa Valley to utilize this service.
Can I charge my electric vehicle?
Yes! The Four Seasons Resort & Residences Napa Valley has a dedicated electric vehicle charging area located in their self-parking lot.