Refund policy

Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Timeline

Product	Standard Warranty Period The standard warranty period is specified for each product. Some models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.
Power Banks	Anker GaNPrime / Prime / Nano / MagGo Power Bank	24 Months
	Anker PowerCore Reserve	36 Months
	Other	18 Months
Chargers	Anker GaNPrime / AnkerPrime Chargers Anker 511 Charger (Nano 3, 30W), Anker Nano (30W)—A2337	24 Months
	Anker MagGo Wireless Charger Except 737 MagGo Charger	24 Months
	Other	18 Months
AC Power	Anker GaNPrime / Prime / Nano / MagGo Charging Station	24 Months
	Other	18 Months
Hubs and Adapters		18 Months
Cables	Anker Micro Cable / Audio Cable / HDMI Cable / Thunderbolt Cable	18 Months
	Anker PowerLine II 3-in-1 Cable	Lifetime
	USB-A to Lightning Cable: Anker PowerLine / PowerLine+ / PowerLine Select+	18 Months
	USB-A to Lightning Cable: Anker PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III Anker Premium Double-Braided Nylon	Lifetime
	USB-C to Lightning Cable: Anker PowerLine III Flow / PowerLine Select / PowerLine Select+	18 Months
	USB-C to Lightning Cable: Anker 541 and 542 Bio-Nylon and Bio-Based Cable Anker 310 and 322 USB-C to Lightning Cable	24 Months
	USB-C to Lightning Cable: Anker New Nylon / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III	Lifetime
	USB-A to USB-C Cable: Anker 310 and 322 USB-C to USB-C Cable Anker Bio-Braided Cable Anker USB-C to Right Angle Cable	24 Months
	USB-A to USB-C Cable: Anker PowerLine Select+	18 Months
	USB-A to USB-C Cable: Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III /Anker Premium Nylon	Lifetime
	USB-C to USB-C Cable: Anker PowerLine III Flow Anker 515 USB4 Cable	18 Months
	USB-C to USB-C Cable: Anker 765, 543, and 544 Bio-Nylon and Bio-Based Cable Anker 310 and 322 USB-C to USB-C Cable Anker USB-C to Right Angle Cable	24 Months
	USB-C to USB-C Cable: Anker PowerLine / PowerLine+ / PowerLine II / PowerLine+ II / PowerLine III / PowerLine+ III / PowerLine Select+ Anker New Nylon	Lifetime
Screen Protector and Case	Screen Protector	12 Months
	Phone Case	18 Months
Mouse and Keyboard		18 months
Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers	https://eu.anker.com/pages/anker-portable-power-station-warranty-policy
Roav		12 months
soundcore	https://eu.soundcore.com/pages/exchange
eufy	https://eu.eufy.com/policies/refund-policy
Nebula	https://eu.seenebula.com/policies/refund-policy
AnkerWork	https://us.ankerwork.com/pages/warranty-policy
AnkerMake	https://www.ankermake.com/eu/warranty-policy

Contact Us
Email Address: support@anker.com

Holiday Returns Policy

30-Day Money-Back Guarantee for Any Reason

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, Anker refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?
1. Please reach out to Anker customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Anker support will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Anker with the following information:

• Name of the courier
• Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Anker or Anker's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Anker's authorized distributors and retailers, such as Walmart and BestBuy, are handled through Anker (see list of authorized distributors and retailers here).

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Anker will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Anker must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Anker or Anker's authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Anker quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Anker is not liable for:

• Loss of data incurred from use of Anker products
• Returning personal items sent to Anker

When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in transit for non-quality related warranty claims.

Authorized Resellers and Distributors (Europe)