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Customer Review
Reviewed in the United States on June 30, 2022
23JUN22 - Purchased this product on the many reviews by previous customers. Was really looking forward to seeing how this dark spot remover worked in comparison to other brands I purchased in the past. Received the product in a timely manner and began to use it that same night. I followed the jar's directions on how to apply the cream. There was no overly unpleasant smell, the cream went on the skin well and soaked in almost immediately. Left my skin feeling very soft. So why am I giving the product a very poor 1-star review? That next morning I opened the jar, took the pump out because I wanted to see how much cream was in the jar (it was filled to the top). However, the cream was NOT white. It was sort of a darkish beige-colored cream which told me that the product was spoiled -- even though there was no "bad" smell. Out in the garbage it went. Maybe down the road I'll try the cream again. For now I purchased another brand were the cream is actually white-colored. For future buyers, OPEN THE JAR BEFORE USING to see what color the cream is. If it's any color other than white, throw it in the garbage!
UPDATE: 06JUL22 - Received an email from Jessica, the store manager that sold me the dark spot remover cream. Part of Jessica's email reads as follows: "....I am truly sorry that the color of our cream is not the white you are expecting. I understand your disappointment and apologize for any inconvenience that this may have caused you. And kindly please be understood that the normal color of our cream is NOT white, so you can rest assured that it wasn't spoiled. I want to thank you for bringing this issue to our attention, we take your concerns seriously and we might put this in our listing in the future." Jessica further stated in her email that I will receive a full refund on the product
I have since given the product a 5-star review. With the refund Jessica will be sending me, I will reorder the product and try it again. For now, I need to finish another brand's product, so please be patient waiting for further comments from me.
So for all current users of this Dark Spot Remover, please be aware that the cream is NOT white but it was made to be that color. The product good (not spoiled) and safe to use.
UPDATE: 06JUL22 - Received an email from Jessica, the store manager that sold me the dark spot remover cream. Part of Jessica's email reads as follows: "....I am truly sorry that the color of our cream is not the white you are expecting. I understand your disappointment and apologize for any inconvenience that this may have caused you. And kindly please be understood that the normal color of our cream is NOT white, so you can rest assured that it wasn't spoiled. I want to thank you for bringing this issue to our attention, we take your concerns seriously and we might put this in our listing in the future." Jessica further stated in her email that I will receive a full refund on the product
I have since given the product a 5-star review. With the refund Jessica will be sending me, I will reorder the product and try it again. For now, I need to finish another brand's product, so please be patient waiting for further comments from me.
So for all current users of this Dark Spot Remover, please be aware that the cream is NOT white but it was made to be that color. The product good (not spoiled) and safe to use.
