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Customer Review
Reviewed in the United States on October 9, 2017
I bought this product in September 2016. After less than a year, it has started to completely fog up in the shower and was almost unusable. So while I was less than 100% pleased with the performance of the product, I have to say that this company's exceptional customer service made the situation much better.
I contacted Mirrorvana by email and after explaining my problem, they refunded me the complete original purchase price and said I did not need to send back the item. Throughout the entire process (several emails back and forth) Mirrorvana's customer service was professional, clear, prompt, and effective. Really much better than I was expecting for a $20 mirror. Gotta give them credit for this.
As for the mirror itself, apparently it needs to be periodically treated with a chemical spray to retain its anti-fog properties. This spray is not included with the product and it was (to me anyway) less than clear when I was buying it that it required this ongoing maintenance. So buyers should beware of that, but should be reassured by the fact that this company stands behind their products with outstanding customer service.
I contacted Mirrorvana by email and after explaining my problem, they refunded me the complete original purchase price and said I did not need to send back the item. Throughout the entire process (several emails back and forth) Mirrorvana's customer service was professional, clear, prompt, and effective. Really much better than I was expecting for a $20 mirror. Gotta give them credit for this.
As for the mirror itself, apparently it needs to be periodically treated with a chemical spray to retain its anti-fog properties. This spray is not included with the product and it was (to me anyway) less than clear when I was buying it that it required this ongoing maintenance. So buyers should beware of that, but should be reassured by the fact that this company stands behind their products with outstanding customer service.
