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Customer Review
Reviewed in the United States on March 14, 2023
I have been a very happy user of Kasa devices for at least 3 years and now have 28 devices throughout our home. Thanks to Kasa we're more energy efficient, safer and enjoying the happy conveniences of a smart home.
I love their well-designed hardware - solid construction and sleek, modern, clean lines that fit well with our modern home. The devices were also highly reliable, working from the start and never failing in their steady, dependable operation.
And especially I love their mobile app, intuitive installation guide and ongoing feature enhancements, seamless integration with Alexa, etc. As the CEO of an IoT software company, I even asked my development teams to look at Kasa as an example of what we should do for our industrial line of products. In my view, the Kasa installation guides are a best practice which our company had to adopt as well!
Normally I'd stop there and say, "Great job Kasa!" and "Don't hesitate for a second if you're thinking of committing to Kasa for your own home!"
But recently I discovered another side of Kasa / TP-Link - and I just had to finally lean in and write this customer review. I've never had an issues with a Kasa device until installing this motion sensor switch. I was looking for a way to automatically turn off our bathroom fans to save on electricity costs. Motors suck up lots of electricity and our teenage boys don't think of turning things off, ever. :-) So I hoped that Kasa would ride to the rescue. But alas, I'll admit, I was disappointed. For some reason the fans wouldn't shut off using the motion sensing rules - which are easy to program by the way.
Finally, for the first time, I decided I had to contact Kasa / TP-Link customer service for support. And I didn't know what to expect. It's not like many tech firms excel in customer support. But that's when I saw a whole new side of the company... I am now not just a huge fan of their devices and software, but also of their friendly, effective and dedicated people!!!
Thanks so much to Betsy and Tyrone (hope it's okay to use your support names!) My emails were responded too quickly. Their suggestions for fixes were clear and actionable. And when it turned out that the normal fixes didn't work, Tyler came through by getting TP-Link's engineering team on the case... Another highlight of my experience I just have to share!
It turns out the devices needed a firmware update, but that hadn't yet been released for general availability. So, Tyrone was able to work with his engineers to provide a product firmware update to address our motion sensor problem - and it worked. He was always responsive, even proactive, following up to see if things had been corrected! He was very clear in his communications, and focused on getting this working with the full resources of TP-Link behind him.
That, my Amazon friends and fellow Kasa customers - or future customers - is just magic. It's one thing to buy products that always work ... And it's a whole new level to see a company so dedicated to customer satisfaction that they go the extra mile to fix a problem when inevitably, a problem does arise.
My commitment to Kasa / TP-Link went up several and eventually we'll have every switch and plug in home updated to Kasa so impressed I was by how they handled our firmware fix and update.
THANK YOU Tyrone and Betsy - YOU ROCK!!
Sam
I love their well-designed hardware - solid construction and sleek, modern, clean lines that fit well with our modern home. The devices were also highly reliable, working from the start and never failing in their steady, dependable operation.
And especially I love their mobile app, intuitive installation guide and ongoing feature enhancements, seamless integration with Alexa, etc. As the CEO of an IoT software company, I even asked my development teams to look at Kasa as an example of what we should do for our industrial line of products. In my view, the Kasa installation guides are a best practice which our company had to adopt as well!
Normally I'd stop there and say, "Great job Kasa!" and "Don't hesitate for a second if you're thinking of committing to Kasa for your own home!"
But recently I discovered another side of Kasa / TP-Link - and I just had to finally lean in and write this customer review. I've never had an issues with a Kasa device until installing this motion sensor switch. I was looking for a way to automatically turn off our bathroom fans to save on electricity costs. Motors suck up lots of electricity and our teenage boys don't think of turning things off, ever. :-) So I hoped that Kasa would ride to the rescue. But alas, I'll admit, I was disappointed. For some reason the fans wouldn't shut off using the motion sensing rules - which are easy to program by the way.
Finally, for the first time, I decided I had to contact Kasa / TP-Link customer service for support. And I didn't know what to expect. It's not like many tech firms excel in customer support. But that's when I saw a whole new side of the company... I am now not just a huge fan of their devices and software, but also of their friendly, effective and dedicated people!!!
Thanks so much to Betsy and Tyrone (hope it's okay to use your support names!) My emails were responded too quickly. Their suggestions for fixes were clear and actionable. And when it turned out that the normal fixes didn't work, Tyler came through by getting TP-Link's engineering team on the case... Another highlight of my experience I just have to share!
It turns out the devices needed a firmware update, but that hadn't yet been released for general availability. So, Tyrone was able to work with his engineers to provide a product firmware update to address our motion sensor problem - and it worked. He was always responsive, even proactive, following up to see if things had been corrected! He was very clear in his communications, and focused on getting this working with the full resources of TP-Link behind him.
That, my Amazon friends and fellow Kasa customers - or future customers - is just magic. It's one thing to buy products that always work ... And it's a whole new level to see a company so dedicated to customer satisfaction that they go the extra mile to fix a problem when inevitably, a problem does arise.
My commitment to Kasa / TP-Link went up several and eventually we'll have every switch and plug in home updated to Kasa so impressed I was by how they handled our firmware fix and update.
THANK YOU Tyrone and Betsy - YOU ROCK!!
Sam
