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Customer Review
Reviewed in the United States on August 23, 2019
B&O advertises that this 4th generation speaker includes Google Assistant voice features. The version that is sold by Amazon does not have google voice assistant.
I tried everything to make it work. After being on the phone for hours with B&O phone support, they advised me to bring my A9 to my local B&O store to check for defects. None were found, so they sent me to B&O warranty. Eventually I was told the following:
"Below is a direct quote from Bang & Olufsen support "After a careful investigation using the serial number of your device, we realized that your unit is designed for another region and most importantly is a non-GVA (Google Voice Assistant) version."
Since it took b&o support over a month to tell me that my unit does not have google voice Assitant. Amazon refused to let me return the unit and offered no other option.
I tried everything to make it work. After being on the phone for hours with B&O phone support, they advised me to bring my A9 to my local B&O store to check for defects. None were found, so they sent me to B&O warranty. Eventually I was told the following:
"Below is a direct quote from Bang & Olufsen support "After a careful investigation using the serial number of your device, we realized that your unit is designed for another region and most importantly is a non-GVA (Google Voice Assistant) version."
Since it took b&o support over a month to tell me that my unit does not have google voice Assitant. Amazon refused to let me return the unit and offered no other option.
