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- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
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1.27 mi | ASHBURN 20147
Returnable | Yes |
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Resolutions | Eligible for refund or replacement |
Return Window | 30 days from delivery |
Refund Timelines | Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here. |
Late fee | A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’. |
Restocking fee | A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to Amazon or seller error. See details here. |
Return instructions
Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. |
Returnable | Yes |
---|---|
Resolutions | Eligible for refund or replacement |
Return Window | 30 days from delivery |
Refund Timelines | Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here. |
Late fee | A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’. |
Restocking fee | A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to Amazon or seller error. See details here. |
Return instructions
Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. |
Lexie B2 Plus OTC Hearing Aids Powered by Bose - Rechargeable Hearing Aids for Seniors, 18 Hour Wireless Charging Case, Hearing Aids with Bluetooth Enabled Calls On iOS, Hearing Aids (Light Gray)
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Return this item for free
We offer easy, convenient returns with at least one free return option: no shipping charges. All returns must comply with our returns policy.
Learn more about free returns.- Go to your orders and start the return
- Select your preferred free shipping option
- Drop off and leave!
Purchase options and add-ons
Brand | Lexie |
Color | Light Gray |
Ear Placement | In Ear |
Form Factor | In Ear |
Noise Control | Adaptive Noise Cancellation |
About this item
- RECHARGEABLE HEARING AIDS: Lexie B2 Plus hearing aids Powered by Bose are rechargeable and come with a new charging case. The case offers up to 18 hours of better hearing from a 3-hour charge—and provides an additional full charge to power your Lexie hearing aids on the go.
Frequently bought together
![Lexie B2 Plus OTC Hearing Aids Powered by Bose - Rechargeable Hearing Aids for Seniors, 18 Hour Wireless Charging Case, Heari](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/I/61DPtD-+fCL._AC_UL116_SR116,116_.jpg)
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Product Description
![Lexie B2 Plus OTC Hearing Aids Powered by Bose](https://m.media-amazon.com/images/S/aplus-media-library-service-media/b04824d4-8e18-40ce-bd46-d8fabece6db9.__CR0,0,2928,1200_PT0_SX1464_V1___.jpg)
Seamlessly Stream & Take Phone Calls From Lexie B2 Plus Hearing Aids Powered by Bose
Unique to Lexie B2 Plus hearing aids, you can stream calls on your iOS or Android device(s)! You can enjoy hands-free convenient calling from your iPhone or Android device.
Lexie B2 Plus Hearing Aids Feature A Rechargeable Case
Lexie B2 Plus hearing aids Powered by Bose are rechargeable. Charge your hearing aids for 3 hours and you’ll be set to enjoy up to 18 hours of better hearing.
Charge Your Lexie B2 Plus Hearing Aids In Our Wireless Recharging Case, Even When Not Plugged Into A Power/Wall Outlet
The portable Lexie B2 Plus charging case holds one additional full charge before the case will need to be connected to a wall outlet to recharge the case and the hearing aids.
Lexie B2 Plus OTC Hearing Aids Powered by Bose Come With A Range of Accessories
- Rechargeable case (exclusive to the Lexie B2 Plus hearing aids)
- Ear measuring tool
- Size 2 receiver wire (already assembled)
- Domes of different types and sizes
- Cleaning brush
Made For Mild To Moderate Hearing Loss
Lexie hearing aids are designed to help people with mild-to-moderate hearing loss. More significant hearing loss requires different fittings that have to be provided by a hearing healthcare practitioner
![Lexie B2 Plus OTC Hearing Aids](https://m.media-amazon.com/images/S/aplus-media-library-service-media/23b47e50-7735-4500-ba5e-c341d52af26e.__CR0,0,600,450_PT0_SX300_V1___.jpg)
Adjust Settings in Real Time
World Volume turns up the sounds around you so you can hear better. Quiet sounds are amplified more than loud sounds so you can hear more comfortably.
![Lexie B2 Plus Hearing Aids](https://m.media-amazon.com/images/S/aplus-media-library-service-media/83ee4742-590e-43ba-adb0-1ea959f161be.__CR0,0,600,450_PT0_SX300_V1___.jpg)
Self-Fit Hearing Aid Solution
The Lexie B2 Plus Hearing Aids come with everything you need to ensure a proper fit - including multiple dome sizes and an ear-measuring tool.
![Man wearing Lexie B2 Plus hearing aids outdoors](https://m.media-amazon.com/images/S/aplus-media-library-service-media/82c24de0-76bc-44c9-a8a6-9ecf3d2b1883.__CR0,0,600,450_PT0_SX300_V1___.jpg)
Rechargeable Convenience
Save thousands of dollars by choosing a rechargeable solution that means less time and money spent buying replaceable batteries.
![Rechargeable Lexie B2 Hearing Aids](https://m.media-amazon.com/images/S/aplus-media-library-service-media/9e5454fb-8fbf-487c-973f-7caeafa7d7a3.__CR0,0,600,450_PT0_SX300_V1___.png)
Stream Calls for iOS & Android
The Lexie B2 Plus Hearing Aids Powered by Bose now allow phone calls for iOS devices.
Customize your Lexie B2 Plus Hearing Aids Anytime
We don’t believe people should have to spend thousands of dollars on hearing health, so we’re changing the industry with FDA-cleared, over-the-counter hearing aids sold straight to our customers. We cut out the middleman and kept the smart, cutting-edge software and hardware.
Ultimate Control of Your Audio Settings
Lexie B2 Plus hearing aids Powered by Bose are self-fit OTC hearing aids you can purchase, fit, program, and control on your own, without assistance from a healthcare professional. You B2 Plus hearing aids also feature an in-app hearing test, which offers optional recommended settings to suit your hearing needs. Alternatively, you can choose to customize your hearing aids yourself. Their lightweight, behind-the-ear design is discrete and comfortable to wear all day.
What's in the box
From the brand
![Lexie Hearing](https://m.media-amazon.com/images/S/aplus-media-library-service-media/474a26cf-834f-4bf9-9f1f-fe993f968cb4.__CR0,0,1464,625_PT0_SX1464_V1___.png)
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Lexie Hearing Is Top
Lexie Hearing was recently named the #1 OTC hearing aid brand in the US, according to Circana market insight.
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The Lexie Difference
We don’t believe people should have to spend thousands of dollars on hearing health.
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Discover why customers are choosing Lexie OTC hearing aids as their #1 choice for over-the-counter, FDA-cleared hearing aids for mild-to-moderate hearing loss.
Lexie Hearing cut out the middleman so that our award-winning, FDA-cleared hearing aids can start at just $699 per pair. No prescription necessary.
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From the intuitive app that guides users through customization & adjustments, to free ongoing remote customer care, Lexie's approach aligns with the active aging philosophy, emphasizing autonomy, wellness and growth. Lexie hearing aids have a 91% satisfaction rate, even in noisy situations.
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What are over-the-counter hearing aids?
Over-the-counter (OTC) hearing aids help people with perceived mild-to-moderate hearing loss hear life more confidently. They are more accessible and affordable because they do not require a prescription from an audiologist.
Lexie Hearing’s range of OTC hearing aids can be purchased on Amazon from the comfort of your home, with total peace of mind.
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What makes Lexie Hearing so good?
30 Day Trial, Remote Expert Care and an Easy-to-Use Lexie app that lets you personalize your settings for a comfortable hearing experience.
What is Lexie Care and why does it matter?
You’ll get real-time help from Lexie Experts by video or voice call, 6 days a week from Monday to Saturday between 9am and 8pm EST. You have access to advice, support and Lexie Experts that can assist you in optimizing your hearing aids.
How common is hearing loss?
About one-third of individuals in the United States between the ages of 65 and 75 have some degree of hearing loss.
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Do More with the Lexie App
The Lexie app is an extension of your Lexie Hearing aids. A fundamental part of the Lexie experience, the Lexie app a resource that you’ll soon love.
Change the volume on your hearing aids, monitor battery levels, select your hearing environment, browse the FAQs to learn more about your hearing health, and much more!
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What problem are we solving?
We developed a hearing care solution with high-quality OTC hearing aids that put you in control of your hearing experience.
What makes our products unique?
Easily purchase and set up your OTC hearing aids from home – without waiting for prescriptions or clinic visits.
Why do we love what we do?
We don't believe that people should have to spend thousands of dollars on hearing health, so we're changing the industry. We’re bringing a great experience to our customers with high quality OTC hearing aids, by leveraging smart and cutting-edge software technology.
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Looking for specific info?
Product information
Model Name | B2 Plus Hearing Aids |
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Connectivity Technology | Wireless |
Wireless Communication Technology | Bluetooth |
Special Feature | Audiologist-Quality Customization for Individuals 18 or Older, Receiver-in-Canal Hearing Aids, Up to 18 Hours of Uninterrupted Use |
Included Components | Cable, User Manual, 2 x Lexie B2 Powered by Bose hearing aids (pair), Wireless Charging Case |
Age Range (Description) | Adult |
Material | Plastic |
Specific Uses For Product | Every Day Use, Indoors, Outdoors, Sports, In the Office, At Home, On Holiday |
Charging Time | 3 Hours |
Recommended Uses For Product | Every Day Use, Indoors, Outdoors, Sports, In the Office, At Home, On Holiday |
Compatible Devices | iPhone, Android |
Control Type | Media Control |
Cable Feature | Without Cable |
Item Weight | 0.11 Ounces |
Unit Count | 1.0 Count |
Style | Classic |
Number of Items | 14 |
Controller Type | App |
Battery Life | 18 Hours |
Carrying Case Battery Average Life | 18 Hours |
Carrying Case Battery Charging Time | 3 Hours |
Carrying Case Length | 2.68 Inches |
Carrying Case Width | 1.57 Inches |
Carrying Case Height | 1.77 Inches |
Carrying Case Weight | 5.7 Ounces |
Carrying Case Material | Plastic |
Carrying Case Color | Gray |
Earpiece Shape | Dome |
UPC | 850022464973 |
Manufacturer | Novidan |
Package Dimensions | 5.98 x 4.72 x 2.99 inches |
Item Weight | 0.11 ounces |
ASIN | B0CQMZTHGM |
Item model number | LBS00001B2PLS |
Customer Reviews |
4.1 out of 5 stars |
Best Sellers Rank | #54,791 in Health & Household (See Top 100 in Health & Household) #6 in Hearing Aids |
Date First Available | December 22, 2023 |
Country of Origin | USA |
Warranty & Support
Feedback
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Lexie B2 Plus OTC Hearing Aids Powered by Bose - Rechargeable Hearing Aids for Seniors, 18 Hour Wireless Charging Case, Hearing Aids with Bluetooth Enabled Calls On iOS, Hearing Aids (Light Gray)
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the comfort, performance, value, adjustability, and quality of the headphones. For example, they mention the fit is comfortable, the sound is superior, and the app works well. That said, opinions are mixed on sound quality and ease of use.
AI-generated from the text of customer reviews
Customers like the quality of the hearing aids. They say it's a great solution for people with moderate hearing loss, and the app administers s eading test and customizes based on your needs. They also say the app loaded quickly and connected to the hearing devices without any problems.
"...Connected via Bluetooth to my iPhone, conversations are natural...." Read more
"...Aids for Seniors, 18 Hour Wireless Charging Case, Hearing Aids with Bluetooth Enabled Calls On iOS, Hearing Aids (Light Gray) @ $999.00..." Read more
"The hearing aids seem good. But the app is terrible. I spent an hour on the phone with customer service. No help .could not get Bluetooth to work...." Read more
"...The B1s are good units but the self adjustments (audio) were imprecise but only after using the B2+ did I realize how much applying the results of..." Read more
Customers like the adjustability of the headphones. They mention that it has way more adjustment for whatever environment they are in. The setup was a breeze, and the headphones are very easy to adjust to their specific needs. They appreciate the convenience of in app adjustment, and mention that the automatic fitting software works up settings.
"...Great hearing aids at a bargain price with the convenience of in app adjustment." Read more
"...There is also way more adjustment for whatever environment you are in. Setup was a breeze. I have a Galaxy S24+, so downloads were fast and easy...." Read more
"...aids in favor of Sennheisers—which do stream well—is the automatic fitting software. It gives you a little hearing test and works up settings...." Read more
"...and outdoors, and it is easy to toggle among them...." Read more
Customers like the comfort of the headphones. They say the fit is comfortable, and the sound is superior to their old ones.
"...While they were relatively comfortable, they didn't filter out noise (wind was horrible, even in the "outdoor" modes), squealed even at the lowest..." Read more
"...Besides being more or less invisible, they are not uncomfortable. Great streaming too. The app does in fact work well!..." Read more
"...wearing things in my ears or behind them, but overall, the comfort level is not bad. They are relatively discreet...." Read more
"...Similar to work the audiologist does. Devices are comfortable and my open dome choice allows me to hear my own voice without the conductive..." Read more
Customers find the value of the headphones to be great.
"...But phone support registered me just fine.Over all, truly worth the price." Read more
"...Great hearing aids at a bargain price with the convenience of in app adjustment." Read more
"...Less expensive than the audiologist Rx hearing aids. The app administers a hearing test then customizes amplification based on your individual needs...." Read more
"...Much cheaper then those we can buy here at audiologist clinics. Fully recommend them so far...." Read more
Customers are satisfied with the performance of the headphones. They mention that it works well, has great streaming, and the app works well.
"...Great streaming too. The app does in fact work well!Customer support by Lexie is personalized and prompt. No long waits or call back promises...." Read more
"...I bought these Lexie's because of the positive feedback. They work great, and get louder than the Starkeys...." Read more
"...For me, this isn't a deal killer. With earphones (on/over the ear) they work fine, and they don't block enough external sound to be good earbuds..." Read more
"So far product works quite well." Read more
Customers are satisfied with the battery life of the headphones. They mention that it lasts a full day, and recharges quickly. The app loads quickly and connects to the hearing aids without any problems. Downloads are fast and easy, and the charger does a good job.
"...The charger did a good job. It is a USB C charger. The hearing aids’ charge seemed to last 18 hours or a little more...." Read more
"...Setup was a breeze. I have a Galaxy S24+, so downloads were fast and easy. Its best to have a newer phone for these hearing aids...." Read more
"...well designed and constructed; the batteries last a full day, and recharge quickly." Read more
Customers are mixed about the sound quality of the headphones. Some mention that the sound is awesome, with realistic sounds, and their hearing is much better. The phone call audio is another big plus, and the volume is great. However, others say that they don't filter out noise, the soundquality is a bit metallic, and that the self adjustments are imprecise.
"...I'm hearing speach, sound and musical notes I had not heard in ages. At the golf course I even hear small birds chirping on tall trees...." Read more
"...They work great, and get louder than the Starkeys. There is also way more adjustment for whatever environment you are in. Setup was a breeze...." Read more
"...My own speaking voice sounds normal. Hearing music from base to treble. Hearing birds for the first time in years...." Read more
"...I love hearing all the sounds that I didn't realized had disappeared from my life. Birds when walking in the woods, waves on the beach, etc...." Read more
Customers are mixed about the ease of use of the headphones. Some mention that it's easy to use and setup, with a good step-by-step guide. However, others say that it is hard to use, awkward to physically insert them into the ears, and difficult to activate them.
"...Setup was a breeze. I have a Galaxy S24+, so downloads were fast and easy. Its best to have a newer phone for these hearing aids...." Read more
"Excellent hearing aids! Nice friendly app, very good step by step guide to activate them and it was very easy to adjust to my specific needs...." Read more
"...If they do, they’re not very adept. There is no way to upload any audiologist reports if you might already have one, which I did from Miracle Ear...." Read more
"...The instructions for use are good and backup help is provided. I’m happy to have invested in them." Read more
Reviews with images
![Lots of ups and downs with these and room for improvement. They’re NOT amplifiers at least.](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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These Lexie B2 Plus devices are amazing. Powered by Bose, the sound is awesome, with realistic sounds. Powered by Bose, it's what I was expecting, and I wasn't disappointed. Connected via Bluetooth to my iPhone, conversations are natural. I now let my wife set the TV volume, because the sound is clear and understandable at a much lower setting.
Lexis cautions that streaming music may not be as good as say, AirPods, but I really can't tell the difference. I'm more interested in normal day-to-day hearing and phone calls.
The fit is comfortable, and didn't take long to get used to. And the battery life so far is long enough to have a full day and evening without going out.
Interface app on my iPhone seems a bit limited compared to others, but I don't think I need any more than that. And if I can find a quiet place, I'll take the hearing test in the app and fine-tune the settings.
My only complaint? When I tried to register online for the warranty, the web page wouldn't go past my phone number, even though it was properly formatted. But phone support registered me just fine.
Over all, truly worth the price.
So, after a lot of research and a check up at Costco, I ordered a pair of Lexie B2 Plus powered by Bose on Amazon.
I set them up immediately on receiving my Lexie pair. My grandsons are now thrilled that they dont need to repeat things anymore, but conversely, now they cannot wisper between themselves any more.
Seriously, I'm thrilled with my Lexie B2 Plus. I'm hearing speach, sound and musical notes I had not heard in ages. At the golf course I even hear small birds chirping on tall trees. And the B2 Plus dont fall off either while taking a swing etc. Besides being more or less invisible, they are not uncomfortable. Great streaming too. The app does in fact work well!
Customer support by Lexie is personalized and prompt. No long waits or call back promises. I video'ed with them and was promptly shipped a spare wire pair that I needed for a better fit.
I've recommended Lexie B2 Plus to several friends and im suprised to see how many people are contemplating getting a pair but dont take the plunge. My suggestion is, put aside your inhibitions, no one notices anyway, and one hears entire conversations rather than imagine the lost words or play "fill in the blanks"! At first, may feel a bit uneasy, but give them at least2-4 weeks please! The more they are worn the less one feels them. Hear better -- Relive life !
My regret - I should have got them earlier!!
I have moderate hearing loss, with the right ear being the worse. I have tried several hearing “amplifiers” and a couple of them even claimed to be hearing “aids” but were obviously not. I had previously gone to Miracle Ear and had testing done and declined to buy their almost $10,000 hearing aids: that’s just not affordable to me. I did more research and narrowed my choices down to this Lexie B2 Plus and the Jabra Enhance 50. This Lexie is from Bose, a very reputable company that specializes in engineering sound quality products. The Lexie B2 did not have as good of reviews, but this Plus unit had better ones even though not as many reviews in total.
I liked that these offer several nice features. Up to 18 hours of charged hearing aids on a 3-hour charge is good. It’s a nice charging case. I like that they are rechargeable. I don’t want to be buying and messing with changing batteries, which are relatively expensive. I have an iPhone, and this caters to the iPhone user more perhaps than Android whereas I can use these to get phone calls, but they do not stream music, which is sort of a disappointment. I like that these have an app to provide “audiologist-quality customization”, according to the documentation. I like having pre-set options for your environment and being able to customize 10 of my own. But automatic adjustments would be much nicer. Obviously, this would likely increase the cost of these. There are several pairs of ear domes to choose from for a “self-fit solution”. I really don’t like wearing things in my ears or behind them, but overall, the comfort level is not bad. They are relatively discreet. I would actually forget I was wearing them, and my daughter did not notice I was wearing them when I went to visit her. The documentation claims that Lexie hearing aids are the best OTC in the US, but I have nothing to compare these to as far as OTC ‘actual’ hearing aids.
The app loaded quickly and connected to the hearing aids without any problems. The app is mostly user friendly. There are help files and links within the help files, as well as links to some videos. The app allows you to adjust the volume of the hearing aids, but not independently. You also adjust the treble, but I did not find that useful at all. The volume can be adjusted on the aids themselves, and the lower volume control turns them on and off. There are 4 “environments” to choose from, and each one automatically changes the settings (volume and treble) on the hearing aids. I tried all of these but did not find that they did a very good job of adjusting the hearing aids in a manner that improved what I was hearing, nor did it help to clarify voices. When watching TV I was mostly able to NOT use closed captioning. But that depended upon the program and whether or not I was watching satellite or streaming a program. I also found that they did not seem to maintain the settings. I would have them set, look at the levels in the app, use them for a bit and then look at the levels again, only to find that they had changed somehow.
I took the hearing test on the app. In fact, I took the hearing test multiple times in an effort to improve the automatic settings. Every time I took the test, the settings were automatically set to a different setting than before no matter which domes I used. These arrived with what they call the closed domes (size #2) pre-installed. The tests are recommended to be taken with closed domes. There are 2 sets of domes sized #1, #2, & #3, that come with this (6 total). Each size has 1 set of closed domes and 1 set of open (they have holes around the circumference) domes. I tried the hearing test with sizes 2 and 3. Size #1 was so small they did not even touch the insides of the ear canal. I tried each of the other domes after the tests to see what seemed to work best. I finally settled on the ones that came pre-installed.
The charger did a good job. It is a USB C charger. The hearing aids’ charge seemed to last 18 hours or a little more. There’s nothing on the outside of the charger to tell you that it’s working. When you open the charger, its white lights are lit whether the hearing aids are in the cradles or not. I suppose that this indicates that the charging case has power. You only get one charge of the hearing aids without the case plugged in and if it has a full charge. Otherwise, you must plan on charging the case and hearing aids at the same time. But it does seem to fully charge the aids in the reported 3 hours.
This does not come with any type of case for just storing or drying the hearing aids. There is no room for drying capsules in the charging case while the hearing aids are cradled. The documentation that comes with these states that there are drying capsules included, but there are not. Don’t tell me there are when there are none!
Did they work? To a degree they did help. But I found that all I seemed to do was readjust them. The ultimate test was when I visited family, which I was having so much trouble understanding my daughter even when she was sitting right next to me. Having these set to what should have been correct, I still had trouble understanding her. In these situations when I turned the volume up enough to hear her, it was too loud otherwise. Just walking across the floor, I could hear the creaking, but too loud. I can tell that these are more than just hearing amplifiers.
It did stream calls to my hearing aids, but the sound was not in stereo, and it was poor quality. The sound was in the right ear only. When getting a call on my iPhone, I noticed that I had to choose on my phone where I wanted to hear the call (my phone, my phone’s speaker, or my Bose Lexie device). This was sort of a pain.
I don’t think that these were working as they should. At one point the left one was crackling. I was still, not chewing or talking or doing anything, and it was just crackling away. Suddenly it stopped. I also do not think these have any noise cancelling capabilities. If they do, they’re not very adept. There is no way to upload any audiologist reports if you might already have one, which I did from Miracle Ear. Bose does not offer any kind of assistance with professional adjustments to the hearing levels or fittings of the domes. You are on your own for this.
I ordered these after a friend that was helping me research OTC hearing aids suggested them. Plus, these were $200 to $400 less than the higher rated Jabra brand. That is a great deal of money to me in difference. Due to all of the problems these presented, I returned them. I will likely just order the Jabra and get the additional support, supplies, professional adjustments, and warranty, all for 3 years. The Bose Lexie do not offer this level of help.
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Reviewed in the United States on March 25, 2024
I have moderate hearing loss, with the right ear being the worse. I have tried several hearing “amplifiers” and a couple of them even claimed to be hearing “aids” but were obviously not. I had previously gone to Miracle Ear and had testing done and declined to buy their almost $10,000 hearing aids: that’s just not affordable to me. I did more research and narrowed my choices down to this Lexie B2 Plus and the Jabra Enhance 50. This Lexie is from Bose, a very reputable company that specializes in engineering sound quality products. The Lexie B2 did not have as good of reviews, but this Plus unit had better ones even though not as many reviews in total.
I liked that these offer several nice features. Up to 18 hours of charged hearing aids on a 3-hour charge is good. It’s a nice charging case. I like that they are rechargeable. I don’t want to be buying and messing with changing batteries, which are relatively expensive. I have an iPhone, and this caters to the iPhone user more perhaps than Android whereas I can use these to get phone calls, but they do not stream music, which is sort of a disappointment. I like that these have an app to provide “audiologist-quality customization”, according to the documentation. I like having pre-set options for your environment and being able to customize 10 of my own. But automatic adjustments would be much nicer. Obviously, this would likely increase the cost of these. There are several pairs of ear domes to choose from for a “self-fit solution”. I really don’t like wearing things in my ears or behind them, but overall, the comfort level is not bad. They are relatively discreet. I would actually forget I was wearing them, and my daughter did not notice I was wearing them when I went to visit her. The documentation claims that Lexie hearing aids are the best OTC in the US, but I have nothing to compare these to as far as OTC ‘actual’ hearing aids.
The app loaded quickly and connected to the hearing aids without any problems. The app is mostly user friendly. There are help files and links within the help files, as well as links to some videos. The app allows you to adjust the volume of the hearing aids, but not independently. You also adjust the treble, but I did not find that useful at all. The volume can be adjusted on the aids themselves, and the lower volume control turns them on and off. There are 4 “environments” to choose from, and each one automatically changes the settings (volume and treble) on the hearing aids. I tried all of these but did not find that they did a very good job of adjusting the hearing aids in a manner that improved what I was hearing, nor did it help to clarify voices. When watching TV I was mostly able to NOT use closed captioning. But that depended upon the program and whether or not I was watching satellite or streaming a program. I also found that they did not seem to maintain the settings. I would have them set, look at the levels in the app, use them for a bit and then look at the levels again, only to find that they had changed somehow.
I took the hearing test on the app. In fact, I took the hearing test multiple times in an effort to improve the automatic settings. Every time I took the test, the settings were automatically set to a different setting than before no matter which domes I used. These arrived with what they call the closed domes (size #2) pre-installed. The tests are recommended to be taken with closed domes. There are 2 sets of domes sized #1, #2, & #3, that come with this (6 total). Each size has 1 set of closed domes and 1 set of open (they have holes around the circumference) domes. I tried the hearing test with sizes 2 and 3. Size #1 was so small they did not even touch the insides of the ear canal. I tried each of the other domes after the tests to see what seemed to work best. I finally settled on the ones that came pre-installed.
The charger did a good job. It is a USB C charger. The hearing aids’ charge seemed to last 18 hours or a little more. There’s nothing on the outside of the charger to tell you that it’s working. When you open the charger, its white lights are lit whether the hearing aids are in the cradles or not. I suppose that this indicates that the charging case has power. You only get one charge of the hearing aids without the case plugged in and if it has a full charge. Otherwise, you must plan on charging the case and hearing aids at the same time. But it does seem to fully charge the aids in the reported 3 hours.
This does not come with any type of case for just storing or drying the hearing aids. There is no room for drying capsules in the charging case while the hearing aids are cradled. The documentation that comes with these states that there are drying capsules included, but there are not. Don’t tell me there are when there are none!
Did they work? To a degree they did help. But I found that all I seemed to do was readjust them. The ultimate test was when I visited family, which I was having so much trouble understanding my daughter even when she was sitting right next to me. Having these set to what should have been correct, I still had trouble understanding her. In these situations when I turned the volume up enough to hear her, it was too loud otherwise. Just walking across the floor, I could hear the creaking, but too loud. I can tell that these are more than just hearing amplifiers.
It did stream calls to my hearing aids, but the sound was not in stereo, and it was poor quality. The sound was in the right ear only. When getting a call on my iPhone, I noticed that I had to choose on my phone where I wanted to hear the call (my phone, my phone’s speaker, or my Bose Lexie device). This was sort of a pain.
I don’t think that these were working as they should. At one point the left one was crackling. I was still, not chewing or talking or doing anything, and it was just crackling away. Suddenly it stopped. I also do not think these have any noise cancelling capabilities. If they do, they’re not very adept. There is no way to upload any audiologist reports if you might already have one, which I did from Miracle Ear. Bose does not offer any kind of assistance with professional adjustments to the hearing levels or fittings of the domes. You are on your own for this.
I ordered these after a friend that was helping me research OTC hearing aids suggested them. Plus, these were $200 to $400 less than the higher rated Jabra brand. That is a great deal of money to me in difference. Due to all of the problems these presented, I returned them. I will likely just order the Jabra and get the additional support, supplies, professional adjustments, and warranty, all for 3 years. The Bose Lexie do not offer this level of help.
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