Quick recap of features - very quiet, lots of options (wall control, mobile app, Alexa compatible) all of which work great! Highly recommend this item.
We bought this to replace an old (28 years) chain drive genie garage door opener. The reason I include that information is to say that if you already have a genie and some of the parts installed (safety laser, for example), IT IS NOT NECESSARY to install everything from this device (unless you want everything new of course).
The instructions overall are good, nicely color coded along with the packages of parts so that you make sure you are installing the right stuff. DON'T open all the bags and mix up the pieces because you will defeat the purpose of the organized instructions. You should be aware that multiple people wrote the instructions, meaning some are easier to follow than others. Trust me - I write procedures for a living.
If you are reading some of the negative reviews about how difficult it was to connect wirelessly, or how impossible it is to reach customer service, keep reading!
It took us about 8 hours of messing around with the various wireless settings to get this to connect reliably to our home internet. We would get it connected through the app, then after trying to control the door (open or close one time), we got a message saying "unable to determine status," so the back end didn't know whether the door was opened or closed. We had to control through the wall button to close it. Then we would delete the app, reconnect to home internet, and then had the same result.
I called Genie customer service first thing on a Monday morning - I was able to get through right away. No waiting on hold for hours as some reviews claim. I spoke to a friendly and helpful person who did as much as she could to help me. I tried her troubleshooting steps (including resetting some of the software on the opener itself using the gray button) with my husband that afternoon, but still couldn't get the connectivity stable. I called customer service back the next day (again, no waiting) and received some additional troubleshooting steps, which were still unsuccessful.
I determined that the problem had to be my home internet. THIS IS WHERE YOU NEED TO READ, SO PAY ATTENTION! We have both a router and a wireless access point. We had the same connectivity issues, whether connected to the router or the WAP. It turns out, BOTH devices needed to have the FIRMWARE upgraded. (If you are unaware, firmware is what makes peripherals run. Sometimes there are new versions released which are necessary to align with related technologies or to fix bugs). Both our router and WAP had new firmware to solve bug fixes which included unexpected connectivity issues. SO after updating the firmware on both devices, I reconnected the Genie garage door opener through the mobile app and VOILA! problem solved.
We personally own our router and WAP - so I had to work through the manufacturers website instructions to update the firmware. If you have equipment provided by your ISP, you should call to ask how to upgrade the firmware, then attempt the wireless connection to the Genie before blaming this product and sending it back.
I hope this was helpful!
| Item Weight | 0.01 Pounds |
|---|---|
| Installation Type | Screw-In |
| Specification Met | UL325 Compliant |
| UPC | 050049021818 |
| Global Trade Identification Number | 00050049021818 |
| Manufacturer | GENIE |
| Part Number | 39626T |
| Item Weight | 0.16 ounces |
| Product Dimensions | 19.4 x 5 x 5 inches |
| Country of Origin | Mexico |
| Item model number | 7155-TKV |
| Batteries | 5 Lithium Metal batteries required. (included) |
| Size | Wi-Fi & Battery Backup |
| Style | StealthDrive WiFi-Battery |
| Pattern | Garage Door Opener |
| Horsepower | 1.25 |
| Item Package Quantity | 1 |
| Type of Bulb | Use of 2 Genie LED Garage Door Opener bulbs reccommended (not included) |
| Special Features | Lightweight |
| Usage | Residential Garage Doors |
| Included Components | Includes a 1 1/4 HPC smart belt drive garage door opener with battery backup, two pre-programmed 3 button garage door opener remotes, wireless keypad, multi-function wall console, safe-t-beam system, detailed programming and installation instructions,. |
| Batteries Included? | Yes |
| Batteries Required? | Yes |
| Battery Cell Type | Lithium Manganese Dioxide |
| Average Battery Life | 2 years |
| Warranty Description | Limited Lifetime Motor Warranty, Limited Lifetime Belt Warranty, 5 Year Parts Warranty |
