Brand | eufy |
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Model Name | 11S |
Special Feature | HEPA Filtration |
Color | Black |
Product Dimensions | 12.79"L x 12.79"W x 2.85"H |
Included Components | Batteries included |
Filter Type | Hepa |
Battery Life | 100 minutes |
Voltage | 240 Volts |
Capacity | 600 Milliliters |
Power Source | Power Adapter (included) |
Are Batteries Included | Yes |
Control Method | Remote |
Compatible Devices | Amazon Echo |
Form Factor | Robotic |
Global Trade Identification Number | 00848061065329 |
UPC | 194644018955 848061065329 |
Item Package Dimensions L x W x H | 17.28 x 13.82 x 4.8 inches |
Package Weight | 3.83 Kilograms |
Item Dimensions LxWxH | 12.8 x 12.8 x 2.85 inches |
Brand Name | eufy |
Warranty Description | Manufacturer. |
Number of Items | 1 |
Manufacturer | eufy |
Part Number | AK-848061065329 |
Style | 11S |
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- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
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eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,Powerful Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets
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Purchase options and add-ons
Brand | eufy |
Model Name | 11S |
Special Feature | HEPA Filtration |
Color | Black |
Product Dimensions | 12.79"L x 12.79"W x 2.85"H |
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About this item
- Super-Slim RoboVac: Our slimmer RoboVac is only 2.85", operates quietly, and even has an increased suction power of 1300 Pa.
- BoostIQ Technology: RoboVac automatically increases suction power within 1.5 seconds when extra vacuuming strength is needed for deep cleaning.
- A Quiet Clean: Vacuums for up to 100 minutes** on hardwood floors with consistent, powerful suction at a volume no louder than an operating microwave. (**Under standard suction)
- Special Features: Equipped with an anti-scratch tempered glass-top cover for protection, an infrared-sensor for evading obstacles, and drop-sensing tech to avoid falls. RoboVac also automatically recharges so it's always ready to clean.
- What You Get: RoboVac 11S, charging base, AC power adapter, cleaning tool, 1 side brush, user manual, and our worry-free 12-month warranty.
There is a newer model of this item:
![](https://cdn.statically.io/img/m.media-amazon.com/images/I/31puPRnj94L._SS250_.jpg)
- eufy by Anker, BoostIQ RoboVac 11S (Slim), Robotic Vacuums丨HomeVac H11, Cordless Handheld Vacuum Cleaner, Handheld Vacuums$135.97$135.97 $279.98$279.98This bundle contains 2 items
- eufy by Anker, BoostIQ RoboVac 11S (Slim), Robotic Vacuums丨 Smart Scale P2, Digital Bathroom Scale with Wi-Fi, Bluetooth$127.98$127.98 $249.98$249.98This bundle contains 2 items
- eufy by Anker, BoostIQ RoboVac 11S (Slim), Robotic Vacuums丨 Smart Scale P2 Pro, Digital Bathroom Scale with Wi-Fi Bluetooth$139.98$139.98 $279.98$279.98This bundle contains 2 items
- eufy by Anker, BoostIQ RoboVac 11S (Slim), Robotic Vacuums丨HomeVac H11, Cordless Handheld Vacuum Cleaner, Handheld Vacuums$135.97$135.97 $279.98$279.98This bundle contains 2 items
- eufy by Anker, BoostIQ RoboVac 11S (Slim), Robotic Vacuums丨HomeVac H11, Cordless Handheld Vacuum Cleaner, Handheld Vacuums$135.97$135.97 $259.98$259.98This bundle contains 2 items
Frequently bought together
![eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,Powerful Suction, Quiet, Self-Charging Robotic Vacuum Clean](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/I/61P5ABVlDwL._AC_UL116_SR116,116_.jpg)
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From the brand
![P1](https://m.media-amazon.com/images/S/aplus-media-library-service-media/e2c9ceba-55d1-4891-9588-09a5dff5a77a.__CR0,0,1464,625_PT0_SX1464_V1___.jpg)
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At eufy we believe all great smart home products need to be thoughtfully built from the start. From whole-home security to smart cleaning solutions, eufy's technology brings you expert protection and deep cleaning that's tailored to your lifestyle and creates human-first technology that enlivens the lives of everyone around you.
Because care is what makes a house a home, everything we build is built with care for you.
eufy, Built with Care
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Product Description
RoboVac takes on dust-busting around your home so you don’t have to. Multiple cleaning modes and auto-clean scheduling ensure an effortless, thorough cleaning while you relax.
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Low noise at 55dB
Quiet Cleaning
Up to 100 minutes** on hardwood floors with consistent, powerful suction at a low noise level.
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Climb over ledges
Non-Stop Cleaning
Large Wheels roll over carpets and climb over door ledges to get to the mess.
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Multi-cleaning modes
Automatic Cleaning
Multi-cleaning modes and a pre-set vacuuming time ensure an effortless, thorough cleaning.
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A dual-layer filter
Triple-Filter System
RoboVac combines a dual-layer filter and one high-performance filter to achieve a clean home.
Perfecting the hands-free cleaning experience
![Pure Power Puck](https://m.media-amazon.com/images/S/aplus-media-library-service-media/26659c78-08d5-4775-afe2-acd1dba00372.__CR0,0,300,225_PT0_SX300_V1___.jpg)
Super-Slim but Powerful
Super-slim, with powerful suction. BoostIQ technology enables automatic suction increase to ensure your floors are thoroughly cleaned.
![Endurance Cleaning](https://m.media-amazon.com/images/S/aplus-media-library-service-media/5761d631-6aca-4919-8fbd-98deda1a9a0b.__CR0,0,300,225_PT0_SX300_V1___.jpg)
Endurance Cleaning
RoboVac cleans up to 100 mins* per charge, so you get to enjoy a completely clean home from a single charge.
![06](https://m.media-amazon.com/images/S/aplus-media-library-service-media/bd8b93dd-c8be-4ccd-81e3-13a0190b3d31.__CR0,0,300,225_PT0_SX300_V1___.png)
Zero Attention Needed
RoboVac uses drop-sensing technology to avoid falling down stairs and off of ledges.
![Large Dustbox](https://m.media-amazon.com/images/S/aplus-media-library-service-media/31a522b3-b3bf-447c-a7d3-85d8e020863b.__CR0,0,300,225_PT0_SX300_V1___.jpg)
Large Dustbox
A large 0.6L dust box holds more dirt per clean to reduce the frequency of emptying.
Explore More eufy Clean Options
![]() 11S | ![]() S1 Pro | ![]() X10 Omni | ![]() L60 SES | ![]() X8 Pro | ![]() X9 Pro ACS | ![]() G30+ | |
Customer Reviews
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4.4 out of 5 stars
65,676
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4.6 out of 5 stars
28
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4.4 out of 5 stars
416
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4.3 out of 5 stars
13,283
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4.3 out of 5 stars
275
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4.2 out of 5 stars
226
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4.3 out of 5 stars
7,071
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Price
| $199.99$199.99 | $1,499.99$1,499.99 | $799.99$799.99 | $399.99$399.99 | $649.99$649.99 | $530.14$530.14 | $349.86$349.86 |
Max Suction Power
| 1,300 Pa | 8000pa | 8000Pa | 5,000 Pa | 4,000 Pa ×2 | 5500 Pa | 2,000 Pa |
Max runtime in hard floor
| 100 mins(Standard Suction) | 216min(Standard Suction) | 173min(Standard Suction) | 120 mins(Standard Suction) | 180 mins(Standard Suction) | 180 mins(Standard Suction) | 100 mins(Standard Suction) |
Station
| - | Self Empty &Auto-Clean Station | Self Empty &Auto-Clean Station | Self Empty Station | Self Empty Station | Auto-Clean station | Self Empty Station |
Dustbin Capacity
| 600ml | 250ml | 330 ml | 260 ml | 335ml | 410ml | 420ml |
Obstacle Avoidance
| Infrared | 3D MatrixEye | AI SEE | Infrared | Infrared | AI SEE | Infrared |
Control Methods
| Remote Control | App/Alexa/the Google Assistant | App/Alexa/the Google Assistant | App/Alexa/the Google Assistant | App/Alexa/the Google Assistant | App/Alexa/the Google Assistant | App/Alexa/the Google Assistant |
1. How does RoboVac navigate? RoboVac uses Bounce technology to navigate when cleaning.
RoboVac changes directions when it encounters obstacles and works in a back-and-forth traveling motion. Bounce Navigation means that RoboVac will follow a random path when cleaning. This method is still proven to cover an entire room over time.
2. What are the optimal uses for RoboVac 11 slim?
- Use low- to medium-pile carpets, tile, laminated, and hardwood floors.
- Move cables out of the way to avoid entanglement. 5 cable ties are provided in the package to help you better organize wires and power cords.
3. My RoboVac cannot be activated. What can I do?
-Make sure the battery is fully charged.
-Replace the batteries in the remote control.
-Make sure the remote control is within range (10 ft/3 m) of RoboVac.
-Still have trouble? Turn off the main power switch and then turn it back on.
4. What if RoboVac suddenly stops working?
- Check if RoboVac is trapped or stuck on an obstacle.
- Check if the battery level is too low.
- If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
5. Will RoboVac fall down stairs when working?
No. Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if they are dirty or on very dark-colored floors. Placing a physical barrier to block off problem areas is recommended.
Product information
Technical Details
Additional Information
ASIN | B079QYYGF1 |
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Customer Reviews |
4.4 out of 5 stars |
Best Sellers Rank | #1,310 in Industrial & Scientific (See Top 100 in Industrial & Scientific) #3 in Commercial Indoor Robotic Vacuums #23 in Robotic Vacuums |
Date First Available | February 7, 2018 |
Feedback
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eufy BoostIQ RoboVac 11S (Slim), Robot Vacuum Cleaner, Super-Thin,Powerful Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, ease of cleaning, suction, and value of the robotic vacuum cleaner. For example, they mention it's surprisingly effective at its job, cleans crumbs on first pass, and does a nice job cleaning up dog hair. Some appreciate the effect on pet hair, and ease of assembly. That said, opinions are mixed on noise and quality.
AI-generated from the text of customer reviews
Customers like the performance of the robotic vacuum cleaner. They say it's surprisingly effective at its job, and highly rated for its performance despite its low cost. Some mention that it plays well with ferrets and cats, and does well on carpets and hard floors.
"...I also didn't care for Just something fairly quiet and effective that I can run 1-3x per day and will keep the floors clean without actually having..." Read more
"...Second, Eufy's edge-cleaning mode is its most effective and useful, and it uses the most power, so we make it the first step in each section of our..." Read more
"...Note #5: Does all types of floors really well...." Read more
"...Up to this point, I'd give this vacuum 5 stars. It's effective, and at a much more reasonable price than the competition...." Read more
Customers like the ease of cleaning with the robotic vacuum cleaner. They say it's easy to use, has good suction power, and is good at cleaning corners and edges. They also appreciate the 3 air filters that keep the lint and dust in. Customers also mention that the dust bin, pre-filter, and foam filter are all washable with water. Overall, customers are happy with the ease and effectiveness of cleaning.
"...Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not..." Read more
"...more time on a room than we ever would, so I guess that is why it cleans so well. It gets under most of our furniture. Around most of our chairs...." Read more
"...to buy bags for it and that the "micro-screen" and foam filters can both be gently washed, dried and replaced...." Read more
"...The dust bin, pre-filter, and foam filter are all washable with water which is great. The only part that can't be is the fine air filter...." Read more
Customers like the suction of the robotic vacuum cleaner. They say it does a fine job on dust bunnies and the fine mineral dust that’s ubiquitous in their homes. They mention that it has a super-thin design, powerful suction, quiet operation, and self-cleaning capabilities. The vacuum even picks up the stuff along the baseboards and in corners, and the amount of debris it picks is substantial. It even vacuumed all their rugs. Customers also say that it comes with a tool to help clean off the dust.
"...It does a fine job on dust bunnies and the fine mineral dust that’s ubiquitous in Northern NM...." Read more
"...It is a basic model, it starts itself, does a great job vacuuming, short profile (2.85 inches high)so it gets under most furniture without getting..." Read more
"...It also has the unadvertised ability to buff our hardwood floors...." Read more
"...edge detection and cleaning, dual brushes, tendency to vacuum in a more directed fashion, and slimmer size coupled with less fierce bumping into..." Read more
Customers are mixed about the noise of the robotic vacuum cleaner. Some mention it's super quiet, while others say it makes an irritating grinding noise. The drive gears on the unit began grinding loudly and the vacuum would run for a few minutes and then stop. As it' s spinning, it''s vibrating and can be frustrating to watch as it goes over the same ground repeatedly.
"...-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it)...." Read more
"...I also didn't care for Just something fairly quiet and effective that I can run 1-3x per day and will keep the floors clean without actually having..." Read more
"...It can be frustrating to watch it as it goes over the same ground repeatedly...." Read more
"...And oh - I almost forgot - this vacuum is SO-o-o-o quiet. With our upright, you can't hear yourself think...." Read more
Customers like the value of the robotic vacuum cleaner. They say it's a worthwhile investment with minimal fuss, and the replacement parts are affordable. Some customers also say it is a great value for daily cleaning and saves time.
"...I think it was well worth the price, and replacement parts are affordable if needed down the line.Pros:-Fair Price point-..." Read more
"...It's effective, and at a much more reasonable price than the competition...." Read more
"...machine, stands up to all the reviews, and truly is the best bang for your buck in robot vacuums." Read more
"...The price was also really reasonable considering the features, performance, and other positive reviews...." Read more
Customers like the effect of the robotic vacuum cleaner on pet hair. They say it picks up a lot of dog hair, does a good job when collecting pet hair, and keeps their hardwood floors free of pet hair and stray hairs. Some mention that the tray is always full of dog fur, dust, and crumbs so they know it's working. Overall, most are satisfied with the product's ability to reduce pet hair throughout their home.
"...It does a really good job at picking up litter, cat hair, and crumbs. The house looks, smells, and feels much cleaner!..." Read more
"...It does an amazing job on our hardwood floors and throw rugs. It gets all the hair and an incredible amount of dust and dirt...." Read more
"...The vacuum's powerful suction effectively picks up dirt, debris, and pet hair, leaving floors spotless...." Read more
"...It does a good job on the pet fur. And you won't believe the dust it will find...." Read more
Customers find the robotic vacuum cleaner easy to assemble. They mention it's simple, easy to disassemble and assemble, and easy to pick up. They appreciate the hands-free operation and the manual mode, which is useful for getting things out of under furniture.
"...What I like:-VERY easy to use.-easy to follow instructions..." Read more
"...Do it! Easy and worth it for better future results.Note #5: Does all types of floors really well...." Read more
"...Simple, slim, intelligent, and still cannot believe it runs over an hour and always always finds its way home to reboot and APPS have no become way..." Read more
"...in my household, offering exceptional cleaning performance and convenience...." Read more
Customers are mixed about the quality of the robotic vacuum cleaner. Some mention that it's durable and toddler tested, while others say that it is not as durable as they had hoped and will not last very long. Some say that the brushes break a lot and the side spindle brushes seem to already be wearing down.
"...It's not durable...." Read more
"...-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself...." Read more
"...* The side brushes don't appear to be incredibly resilient...." Read more
"...It is a basic model, it starts itself, does a great job vacuuming, short profile (2.85 inches high)so it gets under most furniture without getting..." Read more
Reviews with images
![Eufy Kicks My $1k Ultra SMART Mapping Vacuums In The BUTT! ALWAYS Finds its Way Home SUPER RARE.](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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What I like:
-VERY easy to use.
-easy to follow instructions
-has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!).
-color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray).
-very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it).
-works great on white carpet and easily transitions from my living room to dining room (which has a slight bump).
-when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself.
-just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch).
-if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords).
What could be improved:
-nothing really in particular to this.
-It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum.
-Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor).
-Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note.
Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :)
**UPDATE**
On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
I feel like for the price, I couldn't ask for any better. I work from home, so I don't need any fancy app or anything like that. I also didn't care for Just something fairly quiet and effective that I can run 1-3x per day and will keep the floors clean without actually having to do anything but pick up and press a button lol. I usually run it once in the morning, once before bed, and sometimes once in the afternoon but really only if I feel like it. It does a really good job at picking up litter, cat hair, and crumbs. The house looks, smells, and feels much cleaner! I think it was well worth the price, and replacement parts are affordable if needed down the line.
Pros:
-Fair Price point
- quiet enough that I can run it while my daughter is sleeping, or while I'm working and it's not distracting
- cats don't mind it, they were suspicious at first but accepted it as part of the family within an hour
- good at picking up litter, cat hair, and is able to get in and around most places in my home
- It's easy to empty, I usually do it every day or 2, even though it's not completely full
Cons:
- Like most of these automatic vacuums, you probably need to do a deep clean once a week or every 2 weeks, using a regular vacuum/ mop. If you didn't it would still be way cleaner than doing nothing at all. For my hard floor, really the mopping is what needs to be done periodically.
-It does get stuck sometimes. Particularly under this one low drawer. Since I only run it when I'm home I just have to go get it if I hear it beeping, not a big deal for my situation.
- The cleaning is randomized so sometimes it misses certain spots or gets one room more thoroughly than another room. You have to be mindful of picking things up and shutting doors where you don't want it to go
- sometimes it disconnects from the charger, I'm not sure if my cats knock it out of place or what, but it can be a bummer if I was planning on running it and it needs to be charged (which takes an hour or 2)
- Sometimes it can find it's way back to the charger, sometimes it dies before it can figure it out. Again, not a huge deal since I'm around, but something to take into account if you plan to run it while you're out.
Bottom line it's overall not as "smart" as the more expensive models, but I feel that's a given. It works perfectly for my situation, and I would buy it again and recommend it for most work at home households
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Got the euphy 11S in white delivered in one day. (To my neighbor, but happily we are friends). This little robovac is impressive. Easy to set up. The manual helped us on the first run to troubleshoot that the bumper was stuck (got loosened from us unpackaging it) and once we tapped it back in tight it ran beautifully. We charged it overnight and got 2 working hours of cleaning before it docked itself again to charge. Smart lil guy. I like having the hand held remote rather than using a phone app. Can drive it using the remote, too, which I like, or just let it toddle around on auto in a random pattern. I do wish it had 2 brushes as shown in the company's video. Seems they redesigned it to have only one brush. Don't see the logic in that. The side with the brush cleaned out corners and edges so well, while the non-brush side left crumbs behind. Rethink that choice designers! Lost a star for that. Other than that, this little machine picked up a LOT of hair and dust, and very fine dust, at that! I'm impressed. Easy to empty and clean. Quiet enough it does not distract from conversation or tv shows. You must have a spot for the docking device that allows for 6 feet of unblocked space in front and 3 ft on each side. It's needs a straight 6 foot travel line to find and align with the docking device. We have only had it a day and a half and used it once. So far very happy with euphy. Good price. Good work. Recommend this robovac for sure.
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Reviewed in Canada on February 21, 2024
Got the euphy 11S in white delivered in one day. (To my neighbor, but happily we are friends). This little robovac is impressive. Easy to set up. The manual helped us on the first run to troubleshoot that the bumper was stuck (got loosened from us unpackaging it) and once we tapped it back in tight it ran beautifully. We charged it overnight and got 2 working hours of cleaning before it docked itself again to charge. Smart lil guy. I like having the hand held remote rather than using a phone app. Can drive it using the remote, too, which I like, or just let it toddle around on auto in a random pattern. I do wish it had 2 brushes as shown in the company's video. Seems they redesigned it to have only one brush. Don't see the logic in that. The side with the brush cleaned out corners and edges so well, while the non-brush side left crumbs behind. Rethink that choice designers! Lost a star for that. Other than that, this little machine picked up a LOT of hair and dust, and very fine dust, at that! I'm impressed. Easy to empty and clean. Quiet enough it does not distract from conversation or tv shows. You must have a spot for the docking device that allows for 6 feet of unblocked space in front and 3 ft on each side. It's needs a straight 6 foot travel line to find and align with the docking device. We have only had it a day and a half and used it once. So far very happy with euphy. Good price. Good work. Recommend this robovac for sure.
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The reasons I picked this model over others were: cost, size(slim), and noise levels. Another reason was that it's operated with an old-fashioned remote and there's no hassle of setting up the app/wifi etc. The remote allows for different modes and scheduling so I'm not really missing out on much. It is very low so sneaks in under beds and low furniture in areas that used to be cleaned only occasionally earlier. Noise levels are very low so it could keep working around me when I'm working from home without too much disturbance.
Like any robo vacuum, it is low powered (compared to a full size powered vacuum) but it is thorough and keeps bumping around for more than an hour and then goes back to the base for recharging. I can see that my house is visibly cleaner since this little guy started working. It also made me aware of messy cables and other things lying around (by getting stuck), and so I had to do some cable management and to make sure that I keep the floor free of random things - I will mark this as a positive. I had to remove an accent carpet from the floor as the loose threads at the end (the fringe) would get stuck in the sweeping wheels - this will happen with all robot vaccums so be aware if your home is full of such things.
After sales service/warranty: My robovac stopped charging after about 9 months of use - likely the battery died. I was not hoping for any kind of service network but after a few emails, I was able to get hold of their service center in India (Chennai). They sent me a prepaid courier label to ship the vacuum to them. It took about a couple of weeks but I got my repaired vacuum back. Since the vacuum was still under warranty period, I did not have to pay anything.
Getting spare accessories and battery is a hit or miss. sometimes there are available on amazon and sometimes not. So irobot or Mi may be better in the long run. Other than that, this is a good robot vacuum.
Update June 2022: the front bumper on the robovac was all scratched up and it was breaking apart. I contacted the Eufy/Anker customer support to get a new bumper and they sent it to me for a reasonable cost. The vacuum is good as new (well almost) now.