This amazing book moved me so much I’ve made it required reading for leaders in my company and bought them all copies of it. If there’s only one book you read as you scale up your company, this is it. I was moved so much to write to the author for the first time in my life.
Here is what I said: “ Claire,
The last paragraph of your book is quite the masterpiece. It’s epic.
“Here’s to all of you, and all that you will build.”
You have done a huge service to the tech industry - and hopefully many others - by writing this book. I’d written down chapters myself as a Google doc over the course of my career of so many of the chapters that I used to publish inside of companies I advised and led and as I read your book end to end, (and listened to it on audible) I found myself nodding vigorously and learning from it and forming the conviction that this should be required reading in companies. It’ll certainly be in the companies that I will lead and influence.
It’s clear not only that you are a great manager and a good leader but a superb human being. It comes out in paragraph after paragraph and in a world full of layoffs and profit taking and much else, your clarity and clarion call for people-centric practices and humanity and the need to be foremost, a good human being who cares about the entirety of the lives of their teams and not just their work results.
Hopefully this book becomes the new bible for leaders and a much thumbed over actual day to day used reference after a tough day.
The impact of your book will be way larger than the impact you had as a manager and leader and will be an amazing legacy.
Thank you from the bottom of my heart. I sincerely hope our paths cross one day so I can thank you in person.
—-
What an amazing book. What an amazing leader. What an amazing human being.
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From the Publisher
Praise for Scaling People
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Odds are, the advice you need is in Scaling People.“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!" —Kim Scott, author of Radical Candor and Just Work |
The practical guide to running a world-class organization.“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.” —Jason Citron, founder and CEO of Discord |
To be added to the shelf of any people leader and manager.“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.” —Elad Gil, entrepreneur, investor, and author of High Growth Handbook |
Approachable, entertaining, and exceptionally useful.“Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.” —Aileen Lee, founder and managing partner of Cowboy Ventures |
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Scale your business from 10 to 10,000 without losing what makes it special.“If you want to scale your business from 10 people to 10,000 without losing the things that make it special, Scaling People is the handbook you need.” —Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital |
Strong frameworks, sound advice, and tried-and-true processes for any company.“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.” —Reid Hoffman, cofounder of LinkedIn, partner at Greylock, host of Masters of Scale |
Two decades of leadership expertise in one accessible volume.“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.” —Mallun Yen, founder of Operator Collective |
Everything you need to know about building and scaling a company.“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.” —Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School |
About the author
Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 7,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, The Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.
About the publisher
Stripe Press publishes books about economic, technological, and scientific advancement.
Stripe partners with hundreds of thousands of the world’s most innovative businesses—organizations that will shape the world of tomorrow. These businesses are the result of many different inputs. Perhaps the most important ingredient is "ideas." Stripe Press highlights ideas that we think can be broadly useful. Some books contain entirely new material, some are collections of existing work reimagined, and others are republications of previous works that have remained relevant over time or have renewed relevance today.
Related titles by Stripe Press:
- High Growth Handbook by Elad Gil
- An Elegant Puzzle by Will Larson
- Get Together by Bailey Richardson, Kevin Huynh, and Kai Elmer Sotto
About the author
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Reviews with images
I can’t put it down! Invaluable for high growth small businesses too
Invaluable!!!! I’m a second generation small business owner of a high growth family business (in an industry that has not changed for decades and is changing very quickly now due to technology). I’ve been focused on scaling our systems and processes (I’m a systems engineer), but scaling our people in a meaningful way has been a blind spot for me until this book. Book covers systems, process, people and more. I’ve learned SO much from Scaling People, I can’t put it down and am excited to implement these principles with our leadership and management team. I’ve heard Claire say in podcasts that most people won’t read this in one sitting because it’s more of a resource, but I disagree.. for those who are hungry to learn and grow from one of the best Operators in the business, I highly recommend this book. Thank you to Stripe and Claire for making this accessible to small businesses like ours.
Top reviews from the United States
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Top reviews from other countries
Edgar Martinez
The right book for learning Management
Reviewed in Mexico on June 25, 2024Amazon Customer
Essential reading for new leaders.
Reviewed in Canada on February 3, 2024
Daniela Elefterescu
Great value for money
Reviewed in the United Kingdom on May 21, 2024melk nigg
Scaling People: Tactics for Management and Company Building
Reviewed in Germany on May 2, 2024Dhananjay Gulwadi
The book has a conversational style and is easy to read
Reviewed in India on August 30, 2023