ASURION 2 Year Portable Electronic Accident Protection Plan ($20 - $29.99)

$1.99
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Purchase options and add-ons

  • Includes repairs, parts, labor and Transport
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer's warranty.
  • EASY CLAIMS PROCESS: File a claim anytime online. Most claims approved within minutes. We will send you an Amazon e-gift card for the purchase price of your covered product. In some cases, we will replace or repair it.
  • EXPERT TECH HELP: Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • TERMS & DETAILS: More information about this protection plan is available within the "Product guides and documents" section. Simply click "User Guide" for more info. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder).

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Product guides and documents

User Guide (PDF)

From the brand

Product Description

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Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 2 Year Portable Electronic Accident Protection Plan ($20 - $29.99)

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Customer reviews

4.4 out of 5 stars
4.4 out of 5
35,075 global ratings

Customers say

Customers like the ease of use and service of the product. They mention that it's easy to file a claim and that the process is hassle free. Customers also appreciate the protection. That said, opinions are mixed on value, quality, warranty, sound quality, and refund.

AI-generated from the text of customer reviews

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Ease of useServiceProtectionValueQualityWarrantySound qualityRefund
163 customers mention "Ease of use"145 positive18 negative

Customers find the process to file and claim a warranty easy and hassle-free. They say the effort involved is reasonable.

"Easy to submit a claim and timely follow up. Issue resolved within a couple of days" Read more

"...The whole process was quick and the effort involved was quite reasonable." Read more

"Asurion was so great to work with. They were fast, easy and totally worth the money...." Read more

"The process was very simple and the refund was received quickly. Bought another plan for the replacement item too." Read more

92 customers mention "Service"92 positive0 negative

Customers are satisfied with the service provided by Asurion. They mention that the service is amazing, fast, and professional. They appreciate the quick response, efficient process, and great experience. Customers also mention that Asurian's online platform is fantastic and provides an excellent user experience.

"2 or 3 dollars to have insurance. Amazing and fast help" Read more

"Asurion was so great to work with. They were fast, easy and totally worth the money...." Read more

"Did not have to wait for my refund for long. Service is great. Really glad I spent the money on this" Read more

"Process was efficient and easy to file claim." Read more

27 customers mention "Protection"27 positive0 negative

Customers are satisfied with the protection provided by the product. They mention that it is a good protection plan, it works great, and is highly recommended for security and accident forgiveness.

"Good protection plan." Read more

"The Protection Plan works great, it was easy to get reimbursed" Read more

"Ease of purchase, great product protection and great price." Read more

"...your device well here it is, such an affordable price and total protection guaranteed." Read more

166 customers mention "Value"112 positive54 negative

Customers are mixed about the value of the product. Some mention that it's well worth the price, the plan fee was very cheap, and the request procedure was quite simple. However, others say that it was a waste of money, ridiculous, and pointless.

"Asurion was so great to work with. They were fast, easy and totally worth the money...." Read more

"...Fast and easy, definitely worth the price for the protection plan!" Read more

"...activate the light failed and would not pop back out so the flashlight was pointless...." Read more

"...It was well worth the $2, which was less than 10% of my product price...." Read more

133 customers mention "Quality"59 positive74 negative

Customers are mixed about the quality of the product. Some mention it's a good product, reliable, and works great, while others say that it stopped working and the earphone began to malfunction.

"...Well, 18 months or so later, the screen on the watch broke when it came off with my hoodie when I pulled the sleeve really hard because it was stuck..." Read more

"Asurion is amazing!! Their customer service is always polite and helpful and I won't purchase electronic devices without it!!" Read more

"...They were ripped apart, but I was relieved knowing I had purchased a protection plan...." Read more

"Easy and reliable" Read more

43 customers mention "Warranty"22 positive21 negative

Customers are mixed about the warranty. Some mention it's good, with hassle-free claims. However, others say it'd be better to not have a warranty on the product, as it doesn't cover what it says it does.

"Easy warranty claim. Received gift card very promptly." Read more

"This was the worst accident protection plan I've ever purchased. I bought it for a pair of headphones...." Read more

"...The warranty was so easy to use and they quickly and easily replaced the tablet!..." Read more

"...them, but within 8 months, my earphone began to malfunction & could not be repaired. The factory warranty expired within 1st 6 months...." Read more

19 customers mention "Sound quality"9 positive10 negative

Customers are mixed about the sound quality of the product. Some mention that the sound is good, the product is comfortable, and blocks out other sounds. The noise cancelling seems to work well, but others say that they began to have issues with the sound, saying that they are not hearing clearly, the volume needs to be higher, and that the earbuds were messing up and sounded like static.

"For $30 the sound is good. Only issue is it’s a little difficult to adjust volume during a bike ride because the controls are small...." Read more

"After so many months I began to have issues with the sound, so I requested a replacement...." Read more

"...Yes you will be happy with these once you receive them. Noise cancelling seems to work well ( needs a little time to be sure)." Read more

"...After about a year and a half, the headphone sound began to fail and their tech support got right away to fix the issue." Read more

16 customers mention "Refund"11 positive5 negative

Customers have mixed opinions about the refund. Some mention that it's very quick, and easy to make a claim. Others say that there's no refund policy, and the redemption process is confusing and difficult.

"Very quick refund, only complaint is they dont provide QR codes for returns, so you have to have a label printed and purchase a container." Read more

"The process was very simple and the refund was received quickly. Bought another plan for the replacement item too." Read more

"No refund policy. Had to return vacuum cleaner, as it was all plastic. Definitely, the vacuum cleaner was not worth the price...." Read more

"Easy to make claim. Quick refund for failed device.Only wish I could gave gotten warranty when I purchased replacement." Read more

Didn't honor their claims
1 out of 5 stars
Didn't honor their claims
I got this to cover 2 controllers that were less than $50. When I made my claim the claim was cancelled without notification and they refuse to honor the insurance that I paid for. DO NOT WASTE YOUR MONEY THEY WILL NOT FULFILL IT.I tried calling in and the first time they hung up the call. I used the chat and called and you can see the chat. When I spoke to the rep they said much of the same. Don't waste your money. These people are swindling you for every nickel and dime they can.
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Top reviews from the United States

Tiffany
5.0 out of 5 stars Pretty simple process
Reviewed in the United States on June 25, 2024
Verified Purchase
Easy to submit a claim and timely follow up. Issue resolved within a couple of days
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Amazon Customer
5.0 out of 5 stars I Broke It, They Credited Me The Cost Of It!
Reviewed in the United States on November 20, 2023
Verified Purchase
When I bought a fancier smart watch to help me track my sleep so I could fix it, track my steps so I could get a good baseline to start building up my endurance after years of limited mobility and track my heart rate and oxygen levels too, money was very tight. It made a lot of sense to me to spend a little more for insurance just in case.
Well, 18 months or so later, the screen on the watch broke when it came off with my hoodie when I pulled the sleeve really hard because it was stuck and I was overheating. Well, my watch landed screen down on the tile floor. I thought it was fine until I picked it up. 😬 oops! 🕸 spiderweb cracking on the screen and the touch screen function no longer responded. I was SO bummed!
I remembered I had bought the watch on Amazon but I totally forgot about the insurance plan. Plus, frankly, it broke because I was careless not because of a malfunction. Why would insurance cover a stupid mistake?
Well, I checked my Amazon purchase history so I could find the watch and hopefully be able to order a new one soon or drop a hint to a loved one 🙂
Surprise, surprise, surprise! When I opened the item, it told me I had purchased a warranty from Asurion for it when I bought it AND it asked me if I needed to activate the warranty!!
Yay!!! In the immortal word of Chandler Bing, "Could it BE any easier?" It linked me to file the claim. My phone number had changed but it let me enter the new one, no problem. They texted me immediately and asked what happened. I told them honestly that I screwed up and broke the screen. They said no problem and sent me a link to a prepaid UPS label to send it to them. The very same day I dropped it at UPS, I received an email that they'd credited my Amazon account.
I was actually able to upgrade my replacement watch for the same price as my refund because it was on sale for Prime Day. Woo-hoo!! I couldn't be happier!
One person found this helpful
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MG
5.0 out of 5 stars Great Experience
Reviewed in the United States on July 2, 2024
Verified Purchase
I always look to purchase products with a protection plan because it will have great reviews but will stop working after using it for a while. So grateful that I was able to use the protection plan and they will give me an amazon gift card to purchase the same or another type.
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MBF
5.0 out of 5 stars Best bang for the buck!!
Reviewed in the United States on April 22, 2024
Verified Purchase
Asurion is amazing!! Their customer service is always polite and helpful and I won't purchase electronic devices without it!!
Helpful
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robare
4.0 out of 5 stars I had a difficult time filing a claim on the Asurion web site had to contact Amazon
Reviewed in the United States on March 2, 2024
Verified Purchase
I had a difficult time filing a claim on the Asurion web site had to contact Amazon . Than Asurion replied and I could file the claim.
Helpful
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brianna jacot
5.0 out of 5 stars Warranty
Reviewed in the United States on July 4, 2024
Verified Purchase
Easy warranty claim. Received gift card very promptly.
Helpful
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Oregon Family Adventures
1.0 out of 5 stars Worst experience.
Reviewed in the United States on August 7, 2023
Verified Purchase
This was the worst accident protection plan I've ever purchased. I bought it for a pair of headphones. Well, the headphones fell off of my neck while mowing the yard and they got caught in the blade. They were ripped apart, but I was relieved knowing I had purchased a protection plan. So I called and spoke to a woman on the phone who said, "This is what accident protection plans are for!" Yet the next day, my claim was denied. So I spoke to someone via chat and asked why my claim was denied, to which she said that my claim should have been approved. She put me on hold while she approved it. I later received an email saying my claim was denied AGAIN. So again, I contacted them via chat to ask why my claim was denied. The third person I spoke to said they couldn't help me and told me to call the claims department the next day. I shouldn't have to contact these people FOUR times over a simple claim, and it still may not get approved. I'm not happy at all, and next time I will 100% go with the Allstate protection plan.
2 people found this helpful
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Amazon Customer
5.0 out of 5 stars No Hassle, Almost instant
Reviewed in the United States on March 25, 2024
Verified Purchase
Very quick refund, only complaint is they dont provide QR codes for returns, so you have to have a label printed and purchase a container.
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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.