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© . WebMD Health Services Group, Inc. All rights reserved.
Last updated: September 1, 2022
Last updated: February 15, 2023
WebMD Health Services maintains the highest clinical standards for the content on our site. That’s why we maintain an active Clinical Advisory Board which is composed of expert physicians and scientists who provide clinical guidance for our products and solutions. The members provide expertise on topics including behavioral science, lifestyle medicine, condition management, tobacco cessation, health analytics, obesity, and more. They regularly review and approve the set of evidence-based clinical guidelines from which most of our content is sourced.
In addition to the Clinical Advisory Board members who support our content, we maintain expert physicians who regularly review and update our digital and print content to ensure that it is accurate, up-to-date, and aligns with the guidelines and scientific evidence. WebMD verifies the qualifications of all healthcare professionals who contribute to the site.
James Beckerman is WebMD Health Service’s Medical Director providing clinical oversight for WebMD’s condition management program, services and clinical content. Dr. Beckerman also participates in the Quality Oversight Committee and provides guidance on areas that impact the safety and clinical integrity of our site.
Dr. Beckerman is the WebMD Heart Expert and a cardiologist with the Providence Heart Institute in Portland, Oregon. He served as Chair of the Oregon Governor’s Council for Physical Fitness and Sports and is the team cardiologist for the Portland Timbers Major League Soccer team. Dr. Beckerman is the medical director of Play Smart, a prevention-based cardiac screening program and is the coach-in-chief of Heart to Start, a multi-state 5K training program. He is the author of two books, The Flex Diet (2011) and Heart to Start (2015), which inspire lifestyle change through medical evidence and motivational coaching. Dr. Beckerman graduated from Harvard College and Harvard Medical School and completed his internal medicine and cardiology training at Massachusetts General Hospital and Stanford University.
Breanne Brown is a Sports Medicine and Family Medicine physician in Portland, Oregon. She graduated from The Chicago College of Osteopathic Medicine, Midwestern in 2009 and did her Family Medicine residency in Portland, Oregon with Providence Health and Services. She graduated in 2009 and went on to her Sports Medicine Fellowship at Oregon Health and Science University. After graduating from fellowship, Dr. Brown has worked for Providence in the Portland service area practicing a blend of Family Medicine and Sports Medicine.
She is the head physician for the Portland Thorns, the women’s professional soccer team, in addition to working with the United States Women’s National team for soccer.
She serves as an executive Medical Task force member for the National Women’s Soccer League in addition to Medical Director for Sports Medicine for Providence in the greater Oregon and Southwest Washington region.
Michael Dansinger is a nationally recognized authority on dietary and lifestyle counseling for weight loss and disease prevention. Dr. Dansinger is the Founding Director of the Diabetes Reversal Program at Tufts Medical Center in Boston, and an Assistant Professor at Tufts University School of Medicine. He is the Wellness Director at Boston Heart Diagnostics, is a nutrition and diabetes expert for WebMD Health Services, DietID, Heali, RxDiet, True Health Initiative Media Response Team, and the CDC’s Worksite Health ScoreCard. He is a contributing author to the Culinary Medicine Textbook by Deborah Kennedy, PhD.
His research on dietary counseling is well known. He published the highly publicized research study “Comparison of the Atkins, Ornish, Weight Watchers and Zone Diets for Weight Loss and Cardiac Risk Reduction” in the Journal of the American Medical Association (JAMA). He is a panelist judge for US News and World Reports’ “Best Diets” awards, and was the nutrition doctor for NBC’s “The Biggest Loser” for 11 years. He has been interviewed about his weight loss experience on the Today show, CNN, National Public Radio, CBS Radio, BBC Radio, Oprah magazine, Time magazine, Consumer Reports, USA Today, The Wall Street Journal, NY Times, Washington Post, Boston Globe, and hundreds of other media outlets. He lectures throughout the U.S. to medical and non-medical audiences, and is represented by the Harry Walker Agency.
Aria DiBiase attended Stanford University School of Medicine and completed training in Internal Medicine and Cardiovascular Medicine at Stanford. She is Board Certified in Internal Medicine, Cardiovascular Medicine and Advanced Heart Failure and Transplantation. She has practiced clinical cardiology and heart failure at Palo Alto Medical Foundation for over 25 years. She has extensive experience in Disease Management and Heart Failure tele-management. She has served on the WebMD Clinical Advisory Board for 8 years.
Jennifer Dressler joined WebMD Health Services in 2016. In her role as Director, Clinical Services, Jennifer sets and guides the development of clinical standards and protocol ensuring WebMD meets the highest clinical standards for their programs and tools. This includes leading the Quality Oversight Committee, being a liaison with the Clinical Advisory Board, overseeing the review and accuracy of clinical content. Jennifer is heavily involved in the Condition Management Program overall, its outcomes and Client support. She is also accountable for successful submission of our four NCQA (National Committee for Quality Assurance) and URAC (Utilization Review Accreditation Commission) Accreditations.
Jennifer has more than 30 years’ experience in the health care industry. She earned her bachelor’s degree in nursing from Niagara University with extensive experience in various clinical settings including Neurological and Medical Intensive Care, interventional cardiology, as well as utilization and case management for health insurance companies. Jennifer holds the Certified Professional in Healthcare Quality (CPHQ) certification further demonstrating her commitment to quality and improving health outcomes.
Prior to working with WebMD, she held various leadership roles and positions supporting international insurance stop loss, global product safety for a pharmaceutical company, Medicaid Delivery System and Payment Transformation Services, and state accountability for influencing Medicare star ratings. She has been a member of the New York State and Indiana Nurses Association’s and supports the Colorado Center for Nursing Excellence.
John P. Foreyt received his PhD in clinical psychology in 1969 from Florida State University. He served on the faculty there until 1974 when he moved to Baylor College of Medicine, Houston, Texas. He currently is Professor Emeritus at the Baylor College of Medicine’s Department of Medicine and Department of Psychiatry.
Dr. Foreyt has served as a member of the National Task Force on the Prevention and Treatment of Obesity, National Institutes of Health; The Committee to Develop Criteria for Evaluating the Outcomes of Approaches to Prevent and Treat Obesity, Food and Nutrition Board, Institute of Medicine, National Academy of Sciences; and The Expert Panel on the Identification, Evaluation, and Treatment of Overweight and Obesity in Adults, National Institutes of Health, NHLBI.
He has published extensively in the areas of diet modification, cardiovascular risk reduction, eating disorders, and obesity. He has published 17 books and more than 380 articles. He is currently a member of the editorial boards of: Eating Disorders; Obesity Research and Clinical Practice; American Journal of Lifestyle Medicine; American Journal of Health Behavior; Obesity and Weight Management; American Journal of Health Promotion; Childhood Obesity; and Nutrition Today.
Dr. Foreyt is an Overseas Fellow of the Royal Society of Medicine; a Fellow of the Society of Behavioral Medicine, a Fellow of the Obesity Society, a Fellow of the Academy of Behavioral Medicine Research and a member of other professional associations. He is a Life Member of the American Psychological Association and an honorary member of the Academy of Nutrition and Dietetics.
Sabrina Felson is a physician educator board-certified in internal medicine, Her medical practice is at the Veterans Affairs New York Harbor, where she provides primary care to our nation’s veterans. Like any true generalist, Dr. Felson is interested in many facets of medicine and healthcare. She is passionate about diagnosis, the more complicated the better. Dr. Felson also loves to work on clinically-informed systems redesign and clinically-driven efficiency projects to improve the patient interface with the healthcare system. She developed a navigational tool called the Follow-up Plan for patients to use between face-to-face visits, and spear-headed a project writing life bios to accompany terminally-ill veterans throughout their hospitalizations. Dr. Felson is currently preoccupied with reinvigorating the role of the general internist in outpatient medicine. To further this goal, Dr. Felson recently stepped down as Assistant Chief of Primary Care to become the Director of Clinical Innovations in Primary Care at the Manhattan VA.
Dr. Felson is also Clinical Associate Professor of Medicine in the NYU Department of General Medicine. As an educator, Dr. Felson serves as an NYU Firm Chief, a senior faculty mentor for medical students during the medicine clerkship. She continues to professionally guide students choosing to pursue residency in Internal Medicine through the match process. Dr. Felson also supervises a cohort of NYU residents assigned to the VA for their 3-year continuity clinic experience.
Before entering medical school, Dr. Felson lived in Bolivia, where she helped to develop training materials and run workshops for indigenous Aymaran women interested in becoming midwives. She then earned a Master’s Degree in History of Medicine at the University of Wisconsin-Madison before starting medical school at Case Western Reserve University Medical School. Completed her residency training at NYU Grossman School of Medicine, and had the honor of serving as senior chief resident before joining the faculty.
Ron Goetzel is a Senior Scientist and Director of the Institute for Health and Productivity Studies (IHPS) at the Johns Hopkins Bloomberg School of Public Health. The mission of the IHPS is to bridge the gap between academia, the business community, and the healthcare policy world – bringing academic resources into policy debates and day-to-day business decisions, and bringing worker health and productivity management concerns into academia. Before moving to Johns Hopkins University, Dr. Goetzel was on the faculty at Emory and Cornell Universities. Dr. Goetzel is responsible for leading innovative projects for healthcare purchaser, managed care, government, and pharmaceutical clients interested in conducting cutting-edge research focused on the relationship between health and well-being, medical costs, and work-related productivity. He is an internationally recognized and widely published expert in health and productivity management (HPM), return-on-investment (ROI), program evaluation, and outcomes research. Dr. Goetzel has published well over 200 peer-reviewed articles and book chapters and frequently presents at international business and scientific forums.
Dr. Goetzel was the principal investigator (PI) for a Robert Wood Johnson Foundation study examining the relationship between an organization’s culture of health, employees’ health risks, medical costs, and company stock price. Dr. Goetzel served as PI on a five-year project sponsored by the National Heart, Lung, and Blood Institute (NHLBI) focused on obesity prevention at the workplace. He was PI for the Centers for Medicare and Medicaid Services (CMS) Senior Risk Reduction Demonstration, New Opportunities for Healthy Aging in Medicare, and demonstrations focused on Cancer Prevention and Treatment for Ethnic and Racial Minorities, Chiropractic Care, Vision Rehabilitation, and Health Improvement Incentive Structures for Medicaid Beneficiaries. He also served as PI for the Federal Employee Worksite Health and Wellness Initiative administered by the Office of Personnel Management. For the Centers for Disease Control and Prevention (CDC), Dr. Goetzel was PI for a New York City-based project supporting collaboration between the private and public sectors directed at employer health promotion programs. He was PI on two CDC initiatives focused on updating the CDC Worksite Health ScoreCard and building a comprehensive CDC Workplace Health Resource Center. Dr. Goetzel has worked with the Department of Defense (DoD) on two health promotion and resilience training demonstrations for the U.S. Army and Air Force. He supported the Office of the Secretary of Defense as the evaluation contractor for the Healthy Base Initiative focused on managing obesity and tobacco use in the military. Dr. Goetzel is working with the Bipartisan Policy Center (BPC) in Washington DC supporting the CEO Council on Health and Innovation and an initiative to build partnerships between businesses and public health departments to improve community health.
In the private sector, Dr. Goetzel has led multiple evaluations of health promotion and disease prevention programs at Boeing, Chevron, General Electric, Dow Chemical, Citibank, Johnson & Johnson, IBM, Procter & Gamble, Duke University, University of Michigan, Vanderbilt University, Motorola, Novartis, PepsiCo, Prudential, PPG Industries, Mass Mutual, Whirlpool, and Bristol Myers Squibb. Public sector partners have included King County Washington, Cayuga County New York, and the State of Delaware. Health plan and insurance company collaborators include Blue Cross Blue Shield Federal Employee Program, Health Care Services Corporation, Blue Cross Blue Shield of Michigan, Blue Shield of California, Highmark, American Specialty Health, Blue Cross Blue Shield Association, Mayo Clinic, and Kaiser Permanente. Dr. Goetzel has also done work with non-profits including the Robert Wood Johnson Foundation, Population Health Alliance, Health Enhancement Research Organization (HERO),Transamerica Center for Health Studies, American Heart Association, and The Health Project. Finally, Dr. Goetzel has established strong working relationships with vendors in the health promotion industry including StayWell, Johnson & Johnson, WebMD, Health Fitness Corporation, Virgin Pulse, HealthStat, and Pfizer. Dr. Goetzel’s international work includes projects with Discovery Health in South Africa, the Ministry of Health in Israel, Social Service of Industry (SESI) in Brazil, and The Health Promotion Board of Singapore.
Dr. Goetzel was a Task Force Member for the Guide to Community Preventive Services (Community Guide) housed at the CDC and is currently the President and CEO of The Health Project, which annually awards the prestigious C. Everett Koop Prize to organizations with credible data demonstrating population health improvement along with business results. He is the former Chairperson for HERO and Jury Chair for The Fries Foundation housed at the CDC Foundation. He has also served on several committees organized by the National Academies of Science, Engineering and Medicine (NASEM). Dr. Goetzel was formerly Vice President for Consulting and Applied Research at IBM Watson Health and Vice President of Assessment, Data Analysis, and Evaluation Services at Johnson & Johnson. Dr. Goetzel was one of the original members of the core development and marketing group at Corporate Health Strategies. Earlier in his career, Dr. Goetzel was the Medical School Education Program Evaluator at the Albert Einstein College of Medicine, where he was appointed to the Psychiatry faculty. Dr. Goetzel earned his doctorate in Organizational and Administrative Studies and his M.A. in Applied Social Psychology from New York University (NYU), and his B.S. degree in Psychology from the City College of New York (CCNY). He is located in Bethesda, MD.
Jeanette Menapace is a Senior Health Education Specialist with WebMD Health Services. She brings a wealth of expertise with the various roles and education background within the healthcare sector. Jeanette earned her bachelor’s degree in dietetics at The University of Akron. She then went on to earn her master’s in public health from the Consortium of Eastern Ohio Master of Public Health Program through Northeast Ohio Medical University. Finally, she obtained the Certification for Health Education Specialist. Jeanette also worked as an adjunct professor teaching online courses and serving as a tutor for students in the Dietetics/Food Technology Associates Degree Program at Stark State College. She maintains the Wellcoach Certification, Adult First Aid/CPR/AED certificate and newly certified in the Mental Health First Aid USA. She is currently a member of her local dietetic association and maintains her membership with the Academy of Nutrition and Dietetics which includes a member of the Dietetics Practice Based Research Group. She also continues her involvement with the Ohio Academy of Nutrition and Dietetics and Ohio Society for Public Health Education.
During her 12-year tenure with WebMD, she has held various positions that first included a WebMD Health Coach. She worked with hundreds of participants to improve health using behavioral health techniques in the Whole Person Lifestyle, Positively Me, Quit By WebMD, and Condition Management Coaching programs. Currently, she manages the content creation and review of the Group Coaching product materials and virtual webinars for clients. She works with a team of 5 health coaches who create and review content for these programs.
She is also responsible for helping manage accreditation materials. She has been working on accreditation since 2019 and has helped to submit materials for NCQA Health Information Product (HIP), Wellness & Health Promotion (WHP) and Population Health Program (PHP). She also works on the preparing the Utilization Review Accreditation Commission (URAC) submission.
Before joining WebMD Health Services, she worked with another wellness company as a Senior Trainer/Development Specialist and briefly worked for the Women, Infants and Children (WIC) program through MetroHealth Center for Community Health in Cleveland, Ohio.
Dr Nirmal (Nim) Patel is a primary care physician, trained at the University of Manchester in the UK where she received her MD, then at Yale, where she received her MPH. Nim is passionate about high quality, patient centric care delivery, using evidence, data and information technology to improve efficiency at the point of care. She has more than two decades of experience working with senior executives, in developing high performing primary care delivery systems and digital health solutions, that are outcomes focused.
Nim has deep knowledge of the U.S. healthcare system, clinical care, health benefits and her insights inform her approach to strategy, business and markets she has been responsible for. Having worked within the large employer, hospital, managed care and growth company environments, Nim understands the business imperatives of stakeholders and her work focuses on business solutions and timely delivery.
Her differentiated knowledge of clinical operations, evidence-based medicine, care variation and gaps, have enabled her to innovate in the design of optimal primary care delivery systems, which when combined with her strong quantitative skills have allowed Nim and her teams to consistently measure outcomes and success.
Nim is a subject matter expert in telehealth having created first of the kind care-at-a-distance solutions focused on primary care, dermatology, as well as behavioral health, while simultaneously using vast data sets collected, to perform analytics to improve quality and cost of care.
She understands high performing ACOs models, development and deployment of innovative population health software with clinical decision support and telehealth applications for the point of care, to drive affordability and quality.
Nim is a respected thought leader and spokesperson for the businesses she represents. Areas of research, public speaking engagements are notable, she has participated in numerous nationally renowned boards, leadership councils and is often in the media sharing her expertise.
Deborah Shure is a pulmonologist and consultant in clinical trial design for medical devices, specializing in the areas of Pulmonary, Critical Care, and Sleep Medicine. She has been on the WebMD Health Services Clinical Advisory Board since 2012, having begun her association with WebMD Health Services with major input into revisions and expansions of the COPD and Asthma Condition Management Solutions products at that time. She values her continued input into these and similar programs during her tenure at WebMD, enjoying working with both her colleagues on the Clinical Advisory Board and the excellent staff at WebMD Health Services. She was honored to be able to participate in the COVID-19 vaccine information effort in 2020 by participating in the WebMD Health Services blog on the subject.
Dr. Shure graduated from Harvard University (BA), Dartmouth Medical School (BMS), and Albert Einstein College of Medicine (MD). She trained in Internal Medicine at Bellevue-NYU where she served as the first woman Chief Resident in Medicine. She trained in Pulmonary Medicine at the University of California at San Diego School of Medicine and remained on the faculty of UCSD for 12 years, followed by faculty appointments at Washington University, University of Mississippi (Professor of Medicine and Director of Pulmonary, Critical Care, and Sleep Medicine), and University of Texas at Houston (Professor of Medicine and Director, Program for Pulmonary Vascular Diseases).
During her more than 25-year career in academic medicine, Dr Shure became an internationally recognized expert in several areas including pulmonary vascular disease, COPD, bronchoscopy, teaching and mentoring, particularly of women and minorities. Her work in these areas was recognized by many awards and honors including national funding, the Elizabeth A Rich Award of the American Thoracic Society, the American Thoracic Society Presidential Citation, and President of the American College of Chest Physicians as well as Master Fellow of the American College of Chest Physicians. Dr Shure was the first woman to be honored by the College as President and as Master Fellow.
Following her career in academics, Dr Shure spent 7 years as a clinical reviewer for the FDA Center for Devices and Radiological Health (CDRH) as the sole pulmonologist for the Center where she gained valuable regulatory experience in medical devices and received the CDRH Director’s Special Citation. Drawing on her expertise in clinical practice, clinical research, device development, and regulatory experience, Dr Shure became an independent consultant in the development of medical devices (Cardiopulmonary, Critical Care, and Sleep Medicine) in 2012. She also has an international reputation in this field and continues to use her clinical and research skills to aid in this work. She values the perspective that medical careers in three areas (academic, regulatory, and business) allowed her to apply to her work with WebMD through the Clinical Advisory Board.
Dr. Loren Soeiro joined the WebMD Health Services Clinical Advisory Board in 2016. He is a psychologist and psychotherapist with over two decades of clinical experience. Prior to opening his Manhattan private practice, Dr. Soeiro worked in an outpatient psychiatry clinic in the Bronx, NY, for patients with HIV and AIDS. Along with a multimodal team of psychiatrists, physicians, social workers, and other specialists, he evaluated and planned treatments in both English and Spanish.
Dr. Soeiro was previously employed as an Assistant Clinical Professor of Psychiatry and Behavioral Sciences at the Albert Einstein College of Medicine, where he supervised and trained psychology interns, unlicensed psychologists and medical residents. He specialized in teaching psychodynamic theory and treatment, as well as psychotherapy for diverse populations. Dr. Soeiro also provided training for psychology interns at several other New York-area hospitals, such as North Central Bronx Hospital and the Beth Israel Medical Center.
Dr. Soeiro received his Doctor of Philosophy and Master of Arts degrees in clinical psychology from Long Island University, in Brooklyn, NY. He completed his pre-doctoral internship at New York’s Beth Israel Medical Center; prior to that, he studied psychology at Harvard College.
Dr. Soeiro is board certified as an expert in clinical psychology by the American Board of Professional Psychologists and is a Fellow of the American Academy of Clinical Psychology, as well as a member of the National Register of Health Service Psychologists.
Sabrina Felson is a physician educator board-certified in Internal Medicine. Her medical practice is at the VA New York Harbor, where she provides primary care to our nation’s veterans. Like any true generalist, Dr. Felson is interested in many facets of medicine and healthcare. She is passionate about diagnosis, the more complicated the better. Dr. Felson also loves to work on clinically-informed systems redesign and clinically-driven efficiency projects to improve the patient interface with the healthcare system. She developed a navigational tool called the Follow-up Plan for patients to use between face-to-face visits, and spear-headed a project writing life bios to accompany terminally-ill veterans throughout their hospitalizations. Dr. Felson is currently preoccupied with reinvigorating the role of the general internist in outpatient medicine. To further this goal, Dr. Felson recently stepped down as Assistant Chief of Primary Care to become the Director of Clinical Innovations in Primary Care at the Manhattan VA.
Dr. Stefanie Lai is an osteopathic neuromusculoskeletal medicine specialist. She graduated from the University of New England College of Osteopathic Medicine in Biddeford, Maine in 2019. She then went on to complete her residency training at Larkin Community Hospital in Hialeah, Florida. She is passionate about osteopathic medicine and alternative pain management strategies.
© . WebMD Health Services Group, Inc. All rights reserved.
Last updated: June 15, 2024
Your health plan Sponsor (which could be your employer in the case of a self-funded plan, a group health plan, an insurer, or a third-party) contracts with WebMD Health Services Group, Inc. for tools and services to help you manage your health. We refer to this wellness website and the tools and services provided by WebMD Health Services Group, Inc. collectively as the "WebMD Services."
In this Privacy Policy, "we," "our," and "WebMD" refer to WebMD Health Services Group, Inc. and any company that WebMD Health Services Group, Inc. owns or controls. We do not operate, own, or control the website www.webmd.com. That website is run by WebMD LLC, which is an affiliate of WebMD Health Services Group, but is not owned or controlled by it. WebMD Health Services Group may share information with companies that it owns or controls, and your information will remain protected under the terms of this Privacy Policy.
This Privacy Policy explains how WebMD collects, receives, uses, stores, shares, transfers, and processes your personal information as well as your rights in determining what we do with the information that we collect or hold about you. We know that keeping your personal information secure is very important to you. Please read this Privacy Policy before you use the WebMD Services. Use of the WebMD Services, as well as indicating your consent on this website's initial registration page, signifies your acceptance of the terms of this Privacy Policy. If you do not accept the terms of this Privacy Policy, do not use the WebMD Services.
This Privacy Policy is not the same as your health plan's Health Insurance Portability and Accountability Act of 1996 ("HIPAA") Notice of Privacy Practices, which describes in detail how your health plan uses and discloses your individually identifiable health information. To learn more, see "Your Health Plan's Notice of Privacy Practices" below.
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You decide whether to use the WebMD Services.
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We retain personal information in your WebMD account for as long as your WebMD account is open. Once we have been notified by your Sponsor that you are no longer eligible to use the WebMD Services, or if you otherwise write to us to have your account deleted, your account will be closed and the personal information in your WebMD account will be removed from WebMD's database and backup files in accordance with our data destruction policy and the terms of our agreement with your Sponsor.
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WebMD respects and safeguards the privacy of everyone who uses the WebMD Services. Here is a brief summary of our privacy practices:
We collect information directly from you when you register an account or use our tools or services.
We collect information about how you use our tools and services. We may use cookies or other tracking methods to do this. You can stop the collection of some information by turning off your browser's cookies, but this may keep some of our tools and services from working as they were designed to work.
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We collect information that your Sponsor gives us.
Our website does not contain advertisements and we do not share your personal information with any advertisers.
We use the information that we collect to manage your account, give you relevant health information, give your Sponsor statistics and aggregate reports, and improve our tools and services.
We will not use or share your personal information unless you allow us to, except as stated in this Privacy Policy or as directed by your Sponsor in accordance with your health plan's Notice of Privacy Practices.
We may share your information with service providers, third parties as directed by you or your Sponsor, in response to legal requests that we deem valid, in special circumstances, or in the event of a corporate restructure.
We use reasonable security measures to protect your personal information.
This Privacy Policy applies to information about you that WebMD collects and stores in relation to your use of the WebMD Services. This information may include:
personal information, which is any information relating to you that identifies you or, combined with other information, allows you to be identified; and
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This Privacy Policy does not govern how other entities use your information. This includes third-party websites that you may get to by clicking on links on the WebMD Services. We recommend that you review the privacy policy of each third-party website you visit.
We collect personal information about you from your Sponsor, from third-party vendors working for your Sponsor, or directly from you when you use the WebMD Services.
Personal information collected from, or provided to us by, your Sponsor includes basic demographic information such as your name, email address, and your work location.
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information that you give us when you set up an account on the WebMD Services (this includes your name, email address, and date of birth) and your account information, including passwords and answers to security questions;
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You may choose not to give such information, but you would be limiting the usefulness of the WebMD Services. Further, if you choose not to give certain information, your Sponsor may make you ineligible for certain incentives. Ask your Sponsor if you have questions about its incentive programs.
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Information collected indirectly from you includes information about your usage of the WebMD Services, including information about how you navigate this website, which health topics you inquire about, and which tools you use. To collect this type of information we use cookies, web beacons, and other web trackers. Cookies are small text files that are stored on your browser when you visit a website that can be recognized during future visits to the website. Similarly, a web beacon, pixel tag, or clear GIF is a small bit of code embedded on a web page or in an email.
WebMD and its service providers use cookies and similar technologies to:
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statistically monitor how many people are using this website;
determine how many people open our emails;
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We never use cookies or similar trackers for advertising. You can turn off cookies in your browser settings, but doing so may negatively impact the functionality of the WebMD Services. This website does not respond to web browser do not track signals.
We do not track your use of the WebMD services for advertising.
We offer some services through mobile apps. As with all of our other tools and services, you must set up an account to use apps. We collect information when you use an app. This can include the number of times that you use the app and the information you submit via the app. We may also collect information about the device on which you use the app. This includes the device's maker, type, and software. To install one of our apps on your device, we'll give you a unique code to access the app and to enable certain features. Our apps may ask you to allow location functions (i.e., GPS). You don't have to give your location. If you don't consent, some apps may not work as they were designed to work. You can stop our apps from providing location information about you by changing the location settings on your mobile device.
The information we collect when you use our apps is governed by this Privacy Policy.
Personal information provided by your Sponsor is needed to:
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provide demographic data required by some WebMD Services; and
provide your Sponsors with reports of aggregate information (see the Disclosures to Your Sponsor section below).
Personal information collected directly from you is needed to:
establish and control access to your WebMD account;
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allow you to track your health and behaviors,
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send you health alerts or other health-related messages, and
send you messages about your account;
produce the report of statistics and aggregate information mentioned above;
respond to questions or comments that you send to us;
allow you to communicate with others in online health topic communities;
communicate with you as required by law, in connection with our services and as otherwise permitted by you or your Sponsor; and
find out how our services are being used to help us improve and know which tools users find most helpful.
Personal information collected indirectly from you is needed to assess and improve how users of the WebMD Services navigate and utilize the website.
We may disclose information about you to your Sponsor or to any third party: (a) as instructed by your Sponsor, (b) as described in the Notice of Privacy Practices that your Sponsor gave you, and (c) in accordance with applicable laws and regulations.
We do provide your Sponsor with a number of reports on an aggregate and anonymous basis. Your Sponsor uses these aggregate reports to better understand and assess the health needs and concerns of its employee population, and to consider development of programs to address these needs and concerns. For example, your Sponsor might learn that there is significant interest in stopping smoking amongst employees in a particular geographic region and then introduce smoking cessation programs in those countries.
WebMD may tell your Sponsor if you have registered with WebMD, if you have taken a health assessment, or if you've signed up for WebMD programs offered by your Sponsor. We will do so to help your Sponsor manage incentives and analyze registration rates. WebMD will not share your personal information (such as the answers you give to the health assessment) in a manner that can be used to identify you with your Sponsor.
WebMD may give your personal information to third-party vendors that provide us services, including analytics, security, and marketing. Additionally, at the direction of your Sponsor, WebMD may give your personal information to third-party vendors that provide services for your Sponsor. For example, if your Sponsor provides an incentive program that is managed by a vendor (e.g., for completing a health assessment), then we may share your name, contact information, and eligibility with the vendor so that you can get your incentive. In any case, these third-party vendors are authorized only to process that information as necessary and as directed by us or your Sponsor, respectively.
We may also give your personal information to other third parties under special circumstances such as:
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Should any of these events occur, WebMD will attempt to notify you through the email address you provided us, unless doing so would violate a law or court order.
We use reasonable technical, administrative, and physical safeguards to protect your information from loss, misuse, and unauthorized access and changes. All personal information you provide through the use of the WebMD Services is secured in transmission using encryption and passwords. We also use industry-standard encryption and hash algorithms in storing your personal information within our databases and in back-up files. We use firewalls and monitoring software to provide real-time protection for our servers, which are locked down using standard physical measures. We store identical information on servers at two separate locations to provide continuity of service.
We limit access to your information to help ensure that only you, our authorized personnel, and other authorized third parties can access your information as described in this Privacy Policy. All WebMD personnel are required to complete privacy and security training on a regular and refresher basis and are subject to disciplinary action for violating WebMD's information security policies.
No information system is 100% secure, and we can't guarantee that your information will be protected against all security threats.
The personal information you provide when using the WebMD Services is stored and maintained on servers owned by WebMD in data centers located in the United States.
When you log in to this website, you can view, change, and delete personal information that you have entered on this website.
Your Sponsor may choose to include information about your health (such as your lab results, medications, or conditions) in your account. You can view this information on the WebMD Services. You can stop this information from being shown on your screen when you log on; but, you can't delete information that your Sponsor gives us.
Also, your rights to view, correct, or change your personal information that are set forth in your health plan's Notice of Privacy Practices may apply to some or all of the information that we collect. Please read that notice so you know your rights and how to act on them.
You may close your WebMD account and remove personal information from your account. To do this, you can either:
go to the "Account Deletion" tab under "Settings" on this website's home page and follow the on-screen instructions to delete your account; or
send a signed statement with your name, address, email address, and birth date that directs WebMD to close your account and remove your personal information, to the address below.
If you want to write to us to have your account deleted, or to make changes to your information, send it to:
WebMD Health Services Group, Inc.
Attn: Privacy Office
9229 Delegates Row, Suite 400
Indianapolis, IN 46240
privacy@webmd.com
or by submitting a request through the "Feedback" option at the bottom of the log-in page.
If you delete your account and personal information, your Sponsor may decide that you are not eligible for incentives and your account access, gained through your Sponsor, will end immediately.
Certain events may cause you to lose access to your WebMD account. For example, you may change jobs or health plans, or the contract between WebMD and your Sponsor may end. When we know that you no longer have access, WebMD will shut down your account and your personal information will be stored and subsequently removed in keeping with our data destruction schedule. You may be able to access your information after your account is shut down if your Sponsor has allowed portable personal health records. If you think that your account has been disabled in error, please contact WebMD at:
WebMD Health Services Group, Inc.
Attn: Privacy Office
9229 Delegates Row, Suite 400
Indianapolis, IN 46240
privacy@webmd.com
or by submitting a request through the "Feedback" option at the bottom of the log-in page.
All WebMD services are for adults who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. But, in limited instances, WebMD may permit parents and guardians to set up accounts for minors in their care. Parents and guardians are solely responsible for accessing and maintaining data on behalf of their minors. Parents and guardians are fully responsible for securing usernames, passwords, and other login information and for the accuracy of information. Parents and guardians are also fully responsible for interpreting any advice their minors receive.
We will respond to your questions or complaints about how WebMD handles your personal information. Questions or complaints regarding this Privacy Policy or WebMD's handling of your personal information should be directed to:
WebMD Health Services Group, Inc.
Attn: Privacy Office
9229 Delegates Row, Suite 400
Indianapolis, IN 46240
privacy@webmd.com
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. For more information relevant to our users who are California residents, please read our Supplemental Privacy Notice for California Residents.
WebMD stores all information on servers owned and maintained by WebMD in data centers in the United States. In order to provide the WebMD Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy.
Cross-Border Transfer. The collection, use and disclosure of your personal information through the WebMD Services is governed by applicable Canadian laws and is also subject to US privacy laws. WebMD may transfer your personal information outside Canada to its affiliates or third-party service providers with operations in other countries, which are subject to laws of a foreign jurisdiction. WebMD transfers and stores personal information on WebMD servers in the US. By accepting this Privacy Policy, using the WebMD Services or providing us with your personal information you acknowledge and consent to your personal information being processed by third parties on WebMD’s behalf and transferred, accessed and/or stored in countries outside Canada.
Canada Anti-Spam Law. In accordance with Canadian Anti-Spam laws, we obtain your consent in order to send you commercial electronic messages. You may subscribe or unsubscribe to receive marketing communications from us, such as announcements of new features. We do not share email addresses or other contact information with third parties without your permission.
Consent for WebMD Services. WebMD will seek your specific consent for the collection, use or disclosure of personal information in connection with WebMD Services that involve the provision of health care or wellness services. The purposes for which this information is collected, used or disclosed are set out at the time of collection..
Withdrawal of Consent, Access and Correction. You may withdraw your consent for the collection, use or disclosure of Personal Information at any time by notifying privacy@webmd.com, however such withdrawal shall not have retroactive effect. You may also make a request to access or correct your Personal Information by making a request in writing.
Privacy Notice. This privacy policy constitutes the personal data privacy notice (the “Privacy Notice") required under the Federal Protection Law of Personal Data in Possession of Private Parties and its Regulations of the United Mexican States (collectively, the "Mexican Privacy Law"). In compliance with Mexican Privacy Law, this Privacy Notice sets forth above (i) what Personal Information we collect from you, (ii) how we collect your Personal Information, (iii) how we use your Personal Information and (iv) how we share your Personal Information with third parties.
Consent. Pursuant to Mexican Privacy Law, you hereby agree and grant your express consent for WebMD to use your Personal Information in accordance with the terms and conditions of this Privacy Notice, unless you oppose such use. At any time you may revoke your consent in writing as hereinafter set forth below in the paragraph "ARCO Rights".
Security of your Personal Information. This Privacy Notice sets forth above the administrative, technical and physical security measures that we have implemented to protect your Personal Information from unauthorized access or disclosure and improper use. Compliance of such measures shall be likewise requested from any third parties with whom we share your Personal Information.
ARCO Rights. As holder of the Personal Information, you may exercise your rights of access, rectification, cancellation and opposition to the use of your Personal Information ("ARCO Rights") provided by Mexican Privacy Law, or your right to revoke your consent granted to WebMD for the use of your Personal Information by contacting us as set forth below.
For such purposes, you shall provide the following: (a) name and address or other means to give you a response to your request; (b) your identification documents or, if applicable, legal representation documents; (c) a clear and precise description of the Personal Information with respect of which you wish to exercise any of the ARCO Rights; (d) your express revocation of your consent, if applicable, to the use of your Personal Information and, therefore, to stop using the same; and (e) any other element which may facilitate the identification of the Personal Information.
Australian Privacy Act. The Australian Privacy Act 1968 (for the purposes of this section, the "Privacy Act") provides Australian citizens with certain rights regarding their personal information. This section contains additional information about WebMD's collection, use and disclosure of Australian users' information through the WebMD Services.
Definition of Personal Information: For Australian users of the WebMD Services, personal information has the meaning set out in the Privacy Act, which at a high level includes any information or opinion about an individual who is reasonably identifiable.
Accuracy of Personal Information: We try to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly. We encourage you to contact us if you become aware of any personal information we hold about you is incorrect and to notify us of a change in your personal information. Our contact details are set out in the section of this Privacy Policy titled "How to Contact Us".
Complaints: If you have any questions, comments or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act, please contact us (WebMD's contact details are set out in the section of this Privacy Policy titled "How to Contact Us"). We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
Overseas disclosure of Personal Information: WebMD may disclose Personal Information outside of Australia to our related bodies corporate, service providers and other third parties including those located in the United States.
General Data Protection Regulation
The EU General Data Protection Regulation and UK General Data Protection Regulation (together the "GDPR") require certain information to be provided to data subjects located in the EEA and the UK, and grant them certain rights regarding their personal data. This section applies solely to the processing activities that are governed by the GDPR.
Data Controller and EEA Representative
When you access the WebMD Services, your Sponsor and WebMD are separate controllers of certain processing activities related to your personal data. WebMD has appointed Dentons Europe Consulting B.V. as its representative in the EEA. WebMD's Data Protection Officer can be contacted at privacy@webmd.com. This Privacy Policy describes how WebMD processes your personal data.
Legal Bases for Processing
We may process your personal data in order to perform a contract with you (e.g., to deliver the WebMD Services you have requested) or in order to take certain steps prior to entering into such contract. For example, we may process your personal data in the following instances:
In order to provide you with the WebMD Services, you will need to create an account with WebMD and we will need to verify you as the account owner.
As part of the WebMD Services, we may need to contact you in order to provide you with information about your account or other health management and wellbeing program services.
As part of the WebMD Services, we may provide personalized services and more relevant content to you, based on the information you provide to us and on the information that we collect as part of your use of the WebMD Services.
As part of the WebMD Services, we may provide you with information for general service and transactional purposes, such as answering your questions, administering your account, responding to your complaints, and processing your data subject rights requests.
We may offer health management and wellbeing programs as part of the WebMD Services, and in order for you to participate in these programs, we may receive certain types of data from third-party service providers engaged by us or your Sponsor. These service providers may include entities that offer biometric screenings or flu shot services.
We may also process your personal data based on our legitimate interests or on the legitimate interests of third parties, such as your Sponsor, provided that such processing shall not outweigh your rights and freedoms. For example, we may process your personal data in order to:
Keep the WebMD Services safe and secure;
Comply with laws and regulations that apply to us;
Manage corporate transactions, such as mergers or acquisitions; and
Understand and improve the WebMD Services.
Finally, we may process your personal data when you have given us your explicit consent to such processing, particularly:
The sensitive personal data you provide to us; and
When you consent to receiving newsletters, marketing materials, and other promotional offers from us.
Where we rely on your consent to process your personal data, you have the right to decline consent or withdraw your consent at any time. Where we rely on our legitimate interests to process your personal data, you have the right to object.
Transfers of Personal Data Outside of the EEA and the UK
WebMD, the controller of your personal data, is located in the United States. Accordingly, your personal data is processed by WebMD in the United States.
WebMD may also transfer your personal data to third-party service providers to help us provide the WebMD Services to you. Personal data may be stored and processed in any country where WebMD has engaged service providers. If you are located in the EEA in the UK, please note that your personal data may be transferred to the United States or another country that may not be considered to have the same level of data protection as the countries in the EEA or the UK. However, please note that we have implemented appropriate safeguards by entering into standard contractual clauses with any service provider located outside the EEA and the UK.
Retention of Personal Data
WebMD will retain your personal data up to ninety (90) days after your account deactivation. Thereafter, the data will be archived in order to comply with applicable law or regulation that you, WebMD, or your Sponsor may be subject to, such as HIPAA, or the data will be fully anonymized.
Your Rights to Your Personal Data
Under the GDPR, and in certain circumstances, you may ask to access, rectify, erase, restrict, or port your personal data, as well as, object to the use of your personal data. To exercise these rights, or if you have any questions or comments regarding your personal data, please contact us at privacy@webmd.com.
When we process your personal data based on your consent, you have the right to withdraw your consent, at any time, without affecting the lawfulness of such processing before your withdrawal. To withdraw your consent, please submit a written request to privacy@webmd.com.
For processing necessary to perform the contract, or based on our legitimate interests, we may be unable to accommodate any requests to cease such processing; or if we do accommodate such requests, you may lose access to the WebMD Services.
If you believe that we have not complied with our obligations under this Privacy Policy or the GDPR, you have the right to complain to your local data protection authority.
Do You Need to Provide Personal Data?
We need to process your personal data in order to provide you with the WebMD Services. If you do not want to provide any personal data, you may not enjoy all or part of the WebMD Services.
Automated Decision-Making
WebMD does not make automated decisions that create legal effects or otherwise significantly affect you.
Our Safeguards and Security Measures
We have implemented technology and security measures to protect your personal data from unauthorized access, disclosure, improper use, alteration, unlawful or accidental destruction, and accidental loss. For more information, please refer to the How We Safeguard Your Information section above.
By using the WebMD Services or providing personal information to us, you acknowledge that we may communicate with you electronically about any security, privacy, or administrative issues relating to your use of the WebMD Services. If You have any reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@webmd.com.
You should know that your health plan has a Notice of Privacy Practices, which includes policies for use and disclosure of your information, including information that you provide to WebMD. This is managed by your health plan, not by WebMD, so we aren't able to let you know of changes or updates. If you would like to read a copy of your health plan's Notice of Privacy Practices, please ask your Sponsor or your plan for a copy.
We may change parts of this Privacy Policy from time to time. Changes take effect at the time they are posted unless otherwise noted. You will be required to opt-in to the new policy when they log back in after any material changes. We will update the date at the end of this Privacy Policy if we make any changes.
You should regularly review this Privacy Policy at https://www.webmdhealth.com/Policies/Privacy?spid=1.
The date of any change, along with a brief description of the change, will be posted at the bottom of the Privacy Policy.
Issue date: November 21, 2023
November 21, 2023: Reviewed and approved without changes by JG (legal).
December 29th 2022: Updated EU DPO to include Dentons; updated Supplemental Privacy Statement for CA; and other minor edits.
December 23rd, 2021: Added Privacy Rights for Canada, Mexico, and Australia. Edited language for disclosures to sponsors.
April 28, 2021: Amendment the policy to remove provisions relating to the EU-US Privacy Shield and Swiss-US Privacy Shield frameworks. Further updated the policy to clarify processing that is subject to the GDPR.
January 9, 2020: Amendment the policy to include a reference to the Supplemental Privacy Notice for California residents.
March 6, 2019: Minor adjustments made to the policy to clarify processing in accordance with the EU-US Privacy Shield and Swiss-US Privacy Shield frameworks.
February 25, 2019: Amended the policy to clarify the entity processing personal information and added legal bases for processing in accordance with the EU General Data Protection Regulation.
May 25, 2018: Minor adjustments made to the policy to reflect changes in the access technology made available to users and to clarify both information-handling practices and compliance with the EU General Data Protection Regulation.
January 18, 2018: Removed references to Safe Harbor.
July 1, 2017: Amended the policy to incorporate the additional privacy protections of the Swiss-U.S. Privacy Shield framework.
October 2016: Amended the policy to incorporate the additional privacy protections of the EU-U.S. Privacy Shield framework.
March 2013: Added Section XV. Safe Harbor Supplement for European Users.
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Last updated: November 21, 2023
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